Casino pending times

[NextTimeWin]

It is stupid! This cards which are not active, but they want it to prove somethng. Have similar thing with betsafe. Luckily, they understand that card not working anymore, and everything was good.

[luckyloser]

Thanks to betsafe i acutally now have a scan of that old card. Just sent it to whitbet so no they have NO EXCUSE!

[ValDes]

This is ridiculous to say the least! Unless the casino management is having some serious suspicions on your previous activity within the Redbet group of casinos... Which is not the case I believe...

 

I am ready to publish your complaint. Please confirm if you want it published asap or would wait a day or two more providing the fact that you managed to find that old card details.  

[luckyloser]

I would like to get it resolved. I have now provided them with a scan of everything. My current visa front and back old visa front and back, passport, utillity bill, screenshot of my netbank. Screenshot of the old card transaction that i managed to digg out in my nettbank.

 

Thank god i have not deleted my sent folder in my hotmail the last 3 years.. What are your advice tough valdes? What should i do? They have not responded since i sent them the documents last night. They said its forwarded but havent heard anything since and my wd i still conviniently reversible..

[luckyloser]

Just to add there cannot be anything else because i took no bonus. And i even asked chat before i deposited that i had closed my redbet account and i asked if i could still play on whitebet and they said yes

[luckyloser]

I guess its best wait and see what they say once they look over the documents. But they sure are taking their time with it... I guess i have been bumped to the back of the line again.

[ValDes]

I would like to get it resolved. I have now provided them with a scan of everything. My current visa front and back old visa front and back, passport, utillity bill, screenshot of my netbank. Screenshot of the old card transaction that i managed to digg out in my nettbank.

 

Thank god i have not deleted my sent folder in my hotmail the last 3 years.. What are your advice tough valdes? What should i do? They have not responded since i sent them the documents last night. They said its forwarded but havent heard anything since and my wd i still conviniently reversible..

 

I would give them one more day to solve this and close my account for 7 days just as a precautionary measure of reversing my withdrawal and losing it all. If they fail to verify and pay my winnings until tomorrow, then it's about time to file a complaint. In this case you have already submitted a complaint, so if you are still not paid tomorrow we could proceed with its publishing. 

[luckyloser]

Ok, thanks for the help. I will ask their chat to close my account fore 7 days. If it does not affect my withdrawal request.

[luckyloser]

Got a mail from them now. Thank GOD, they approved my documents and my WD. Guess i was really lucky to find those old scans... I guess you can delete my complaint Valdes. I appreciate the help.

[ValDes]

Got a mail from them now. Thank GOD, they approved my documents and my WD. Guess i was really lucky to find those old scans... I guess you can delete my complaint Valdes. I appreciate the help.

 

I think they were actually OBLIGED to pay your withdrawal even without providing them with the old cc. 

 

Okay, will reject your complaint then. Glad everything is resolved successfully now.

[NextTimeWin]

Good news, congrats on your WD

[redbetcasinomanager1]

Dear customer,(luckyloser),

 

I am glad to hear that we cleared the things up.We apologize for the delay in the response, but for some reason we just noticed your message. Things have been a bit crazy with all DDos attacks we experienced in the last period of time, that we must have missed yours. Sorry about that :-).

 

ValDes many thanks for your help, very kind of you Please let me apologize for any inconvenience caused and I can assure you that we treat every case with it's due urgency. Can you kindly PM your Whitebet username so we ensure that these issues will not happen in future. We do have manual flashing, instant cashouts - no reverse time - weekend payouts included. This is an extremely rare instance and I’m truly sorry that happened to you.

 

That said, if there is anything we can do to make your playing experience in our platform more joyful please do let me know.

Thanks and kind regards, Marius

[cocopop3011]

Can you believe that I too have had a problem in the past with having to verify an old bank card! I won't mention the casino. But I had to actually go into my bank and ask them to draw up a letter and stamp it to confirm that I no longer had the bank card! Im surprised the bank didn't charge me for the service to be honest!

 

Glad you managed to get your winnings luckyloser!

[Liden49]

06.05.2022 I requested a withdrawal at Winners Magic. All of my documents is approved right away but my withdrawal is still pending? I have Been inn contact with the livechatt si many times, but the timelines they give meg have Been proven wrong one after one. The last 3 days when i contact the chat, they just end the chat when they understand that is med WHO is Asking about when they Will finish and og they need any other information from me.

Is this normal? Is there anything I can do? Is Winners Magic trying to not Pay me my money? 

I sure need some help?? Please?

 

 

 

 

[Blackjax]

3 minutes ago, Liden49 said:

06.05.2022 I requested a withdrawal at Winners Magic. All of my documents is approved right away but my withdrawal is still pending? I have Been inn contact with the livechatt si many times, but the timelines they give meg have Been proven wrong one after one. The last 3 days when i contact the chat, they just end the chat when they understand that is med WHO is Asking about when they Will finish and og they need any other information from me.

Is this normal? Is there anything I can do? Is Winners Magic trying to not Pay me my money? 

I sure need some help?? Please?

 

 

 

 

What withdrawal method did you use?

[Liden49]

1 hour ago, Blackjax said:

What withdrawal method did you use?

The only one they offeret me, my MasterCard from Revolut

 

[cocopop3011]

3 hours ago, Liden49 said:

06.05.2022 I requested a withdrawal at Winners Magic. All of my documents is approved right away but my withdrawal is still pending? I have Been inn contact with the livechatt si many times, but the timelines they give meg have Been proven wrong one after one. The last 3 days when i contact the chat, they just end the chat when they understand that is med WHO is Asking about when they Will finish and og they need any other information from me.

Is this normal? Is there anything I can do? Is Winners Magic trying to not Pay me my money? 

I sure need some help?? Please?

 

 

 

 

Can we try and keep this all your other topic, just so we're not being repetitive.