Do you need a casino rep? Please post the casino name here!

[Black_Moon]

@Yaninadods 

Standard platform practice is as follows:

• Small transactions between the platform and the client are processed within a few hours, and the maximum withdrawal time does not exceed 24 hours.

• In case of any delay, the platform is obliged to notify the client in advance via the communication channels they have selected (e‑mail, SMS, notifications in the personal account, etc.).

• Upon receiving a request about a delay, support operators must immediately forward it to the technical department for a detailed investigation.

• In addition, the company must have a functioning hotline for promptly resolving such issues.

We recommend that you contact support again and demand written confirmation of the status of your request, as well as clarification on why it is not displayed in any of the sections. If the deadlines have been violated, insist on escalating the matter to the technical service.

 

 

[Black_Moon]

@Afi4wins Thank you for your prompt response.

[Blackjax]

@Black_Moon which casino are you talking about?

[Afi4wins]

16 minutes ago, Black_Moon said:

@Afi4wins Thank you for your prompt response.

You're most welcome.

[Black_Moon]

@Blackjax 247bet the user has marked this project Notably, the internal rules of all licensed casinos are uniform in their fundamentals, and this applies in full to platforms regulated by the MGA, Curacao eGaming, and the UKGC.