Black_Moon

@cocopop3011 We are open to dialogue. Describe your vision of cooperation: under what conditions and in what format would you like to present our project?

@cocopop3011 Blackmw777 At the moment, the platform is undergoing scheduled work to update the visual design and improve the user interface. In this regard, the site is temporarily put into technical mode.

@Blackjax 247bet the user has marked this project Notably, the internal rules of all licensed casinos are uniform in their fundamentals, and this applies in full to platforms regulated by the MGA, Curacao eGaming, and the UKGC.

@Afi4wins Thank you for your prompt response.

@Yaninadods Standard platform practice is as follows: Small transactions between the platform and the client are processed within a few hours, and the maximum withdrawal time does not exceed 24 hours. In case of any delay, the platform is obliged to notify the client in advance via the communication channels they have selected (e‑mail, SMS, notifications in the personal account, etc.). Upon receiving a request about a delay, support operators must immediately forward it to the technical department for a detailed investigation. In addition, the company must have a functioning hotline for promptly resolving such issues. We recommend that you contact support again and demand written confirmation of the status of your request, as well as clarification on why it is not displayed in any of the sections. If the deadlines have been violated, insist on escalating the matter to the technical service.

@Afi4wins We need a representative for our project.

Those casinos that claim that they cannot identify an account or find specific transactions in their system, despite the provided confirmations from payment intermediaries, demonstrate either technical incompetence or deliberate disregard for the facts. In such cases, this is a classic sign of an unscrupulous scheme (a scam project) that uses bureaucratic excuses to deny payments. We at Black Moon consider this behavior unacceptable.