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    RocketPlay Casino Support Thread

    mike_rocketplay
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    mike_rocketplay Newbie Gambler

    mike_rocketplay

    Posted
    Posted

    Hello everyone!

    My name is Mike, and I am an official representative of RocketPlay Casino. I am here to answer any questions and assist you with all your queries regarding our brand. You can also reach us through our live chat (located in the right upper corner of the casino's main page), or email us to SUPPORT@ROCKETPLAY.COM.

    Rocket Play is a fantastic place with a lot to offer: from weekly tournaments and generous welcome bonuses, to a great variety of slots from world-class game providers, high payouts and convenient payment systems. We have a 24/7 customer support who is always ready to address your concerns.

    Join RocketPlay today and start your fabulous journey to great wins and outstanding emotions.

    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
      On 5/6/2021 at 12:50 PM, mike_rocketplay said:

    Hello everyone!

    My name is Mike, and I am an official representative of RocketPlay Casino. I am here to answer any questions and assist you with all your queries regarding our brand. You can also reach us through our live chat (located in the right upper corner of the casino's main page), or email us to SUPPORT@ROCKETPLAY.COM.

    Rocket Play is a fantastic place with a lot to offer: from weekly tournaments and generous welcome bonuses, to a great variety of slots from world-class game providers, high payouts and convenient payment systems. We have a 24/7 customer support who is always ready to address your concerns.

    Join RocketPlay today and start your fabulous journey to great wins and outstanding emotions.

    Expand  

    Hi Mike, and welcome to the forum too.

    I'm still wondering why at Askgamblers, your casino is offering 100% deposit bonuses plus breadcrumbs? 10 spins is literally breadcrumbs to me, hehehe. Why not maintain 100 free spins for the 1st deposit, then perhaps 50 free spins for the other 4 deposit bonuses. That would attract new players to sign up.

    As for me, when I saw that 10 free spins offer, I wanted to puke! Hahaha. 

    (EDITED) Pardon me Mike, I mistook your casino for another similar named casino (Casino Rocket)! 😜

    mike_rocketplay Newbie Gambler

    mike_rocketplay

    Posted
    • Author
    Posted
      On 5/6/2021 at 3:13 PM, Afi4wins said:

    Hi Mike, and welcome to the forum too.

    I'm still wondering why at Askgamblers, your casino is offering 100% deposit bonuses plus breadcrumbs? 10 spins is literally breadcrumbs to me, hehehe. Why not maintain 100 free spins for the 1st deposit, then perhaps 50 free spins for the other 4 deposit bonuses. That would attract new players to sign up.

    As for me, when I saw that 10 free spins offer, I wanted to puke! Hahaha. 

    (EDITED) Pardon me if I mistook your casino for another similar name casino! 😜

    Expand  

    Hi Afi4wins! Thanks for your feedback! Our welcome bonus is 100% + 100fs. Free spins on the first deposit are added in a set of 20 per day for 5 days - a total of 100 free spins. The first 20 free spins are added after a successful deposit. The next 20 free spins are added after 24 hours, if you have met the wagering requirement x1. Perhaps you really confused RocketPlay casino with another project?

    Blackjax Premium Member

    Blackjax

    Posted
    Posted

    Welcome to our forum Mr Rocket. Now that you are done meeting nice people please allow me to introduce myself. 

    I signed up at your casino about 2 and a half months ago and claimed the first deposit bonus. I played with NZD currency and Netent slots were not available to play. Chat told me as your casino is new you are installing updates. I even sent an email. They told me netent games will be available a  week later. I came back to your casino three weeks later made a deposit and netent games were not available and they are  still not available to play with NZD. How much time to update. Your casino has excellent support BTW and even my documents were verified quick. Best of luck to your casino. 

    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
      On 5/6/2021 at 3:29 PM, mike_rocketplay said:

    Hi Afi4wins! Thanks for your feedback! Our welcome bonus is 100% + 100fs. Free spins on the first deposit are added in a set of 20 per day for 5 days - a total of 100 free spins. The first 20 free spins are added after a successful deposit. The next 20 free spins are added after 24 hours, if you have met the wagering requirement x1. Perhaps you really confused RocketPlay casino with another project?

    Expand  

    Yes, so sorry about that Mike...I mistook your casino for Casino Rocket! 😆

    mike_rocketplay Newbie Gambler

    mike_rocketplay

    Posted
    • Author
    Posted
      On 5/6/2021 at 4:03 PM, Blackjax said:

    Welcome to our forum Mr Rocket. Now that you are done meeting nice people please allow me to introduce myself. 

    I signed up at your casino about 2 and a half months ago and claimed the first deposit bonus. I played with NZD currency and NetEnt slots were not available to play. Chat told me as your casino is new you are installing updates. I even sent an email. They told me NetEnt games will be available a  week later. I came back to your casino three weeks later made a deposit and netent games were not available and they are  still not available to play with NZD. How much time to update. Your casino has excellent support BTW and even my documents were verified quick. Best of Luck to your casino. 

    Expand  

    Hi Blackjax! Thanks for rating our support team! It works for players 24/7 and there are specialists on the other side of the screen who are always ready to help. I think slots from the provider NetEnt will be added in the near future. We wish you good luck and we will be glad to see you again in RocketPlay casino!

    Blackjax Premium Member

    Blackjax

    Posted
    Posted
      On 5/6/2021 at 5:11 PM, mike_rocketplay said:

    Hi Blackjax! Thanks for rating our support team! It works for players 24/7 and there are specialists on the other side of the screen who are always ready to help. I think slots from the provider NetEnt will be added in the near future. We wish you good luck and we will be glad to see you again in RocketPlay casino!

    Expand  

    Netent are already at your casino. I am saying i cant play with NZD currency.

    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
      On 5/6/2021 at 5:55 PM, Blackjax said:

    NetEnt are already at your casino. I am saying i cant play with NZD currency.

    Expand  

    Why are you playing with NZD bro??? 🤔

    Are you doing astral projection space travelling day in and day out? 😜

    Blackjax Premium Member

    Blackjax

    Posted
    Posted
      On 5/6/2021 at 7:10 PM, Afi4wins said:

    Why are you playing with NZD bro??? 🤔

    Are you doing astral projection space travelling day in and day out? 😜

    Expand  

    If I have 40 euro in my skrill/ neteller I get 60 Cad/Aud or 65 NZD. Total balance with bonus is 120cad/aud or 130 nzd instead of 80. Or if I have 60 euro its 90 Cad/Aud or almost 100. Total bal with bonus is 180 cad/Aud or 200 NZD instead of 120. 

    So instead of a small balance the total  balance gets bigger with bonus. If I have less than 100 euro I always convert to Aud/cad/NZD and play. Balance  lasts longer.

    Cad/Aud are not equal. But just to make it easier to understand.

    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
      On 5/7/2021 at 3:35 AM, Blackjax said:

    If I have 40 euro in my Skrill/ neteller I get 60 Cad/Aud or 65 NZD. Total balance with bonus is 120cad/aud or 130 nzd instead of 80. Or if I have 60 euro its 90 Cad/Aud or almost 100. Total bal with bonus is 180 cad/Aud or 200 NZD instead of 120. 

    So instead of a small balance the total  balance gets bigger with bonus. If I have less than 100 euro I always convert to Aud/cad/NZD and play. Balance  lasts longer.

    Cad/Aud are not equal. But just to make it easier to understand.

    Expand  

    If that's your reasoning, then why not play in Rubles, or Zlotys or Yen...you'd get so much more money wouldn't you? 😜

    Blackjax Premium Member

    Blackjax

    Posted
    Posted
      On 5/7/2021 at 6:15 AM, Afi4wins said:

    If that's your reasoning, then why not play in Rubles, or Zlotys or Yen...you'd get so much more money wouldn't you? 😜

    Expand  

    Nash. The minimum bet changes.

    Minimum bet in euro/usd 10 cent/20cent

    Minimum10/20cent (cad/aud/nzd) is 0.6 to 0.7 in eur

    Minimum bet in Rubles would be 10/20 roubles which is 12/24 cents and so on for other currencies.

    When I see your .15  myr bets I get jealous.  You guys are allowed 3 cents bets.

     

    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
      On 5/7/2021 at 7:21 AM, Blackjax said:

    Nash. The minimum bet changes.

    Minimum bet in euro/usd 10 cent/20cent

    Minimum10/20cent (cad/aud/nzd) is 0.6 to 0.7 in eur

    Minimum bet in Rubles would be 10/20 roubles which is 12/24 cents and so on for other currencies.

    When I see your .15  myr bets I get jealous.  You guys are allowed 3 cents bets.

     

    Expand  

    At my local online casino, games by PlaynGo, Pragmatic and Microgaming start at 5 cents coin value, so if the playlines are fixed, I won't play them. Pimped and Holiday Season can be played on any number of lines, so they are the only two games besides Playtech that I do play. :D

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