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  1. I've had multiple issues with the online casino Fezbet, which I couldn't solve with them (the case is absolutely stunning, and filled with violations, it's an interesting read), so I thought I will register here to try to solve the issue, but all I got was a new issue created by AskGamblers' handling of the case. I’m at a point where I need a 3rd (or 4th) party complaint against the site (AskGamblers) that should represent my complaint to the company (Fezbet) with which I have the issue. The absurdity. To understand the situation (It will be just a couple bullet points, not nearly enough to fully understand the whole story): - I’ve deposited €10,000 into Fezbet which they encouraged with bonus advertisements, personal offers etc. - Which they didn’t even want to provide at first (straight up false advertisement), but then after 1 month I received the bonuses, after this, they constantly cancelled them (that’s promotional terms violation on their part), they took my wagering progresses every time (I was reset to 0%), it took them days to recredit the bonuses, and they didn’t even credit my full balance back (I was in a profit each time they cancelled my bonus), which is important when you have a 24x wagering requirement. Overall prolonging a couple day long process to 35 days (It was successful wagering ~€7,500 cash). Not speaking about the fact that it was an unfair process throughout, which affected the end result (could’ve been even more). Overall, I didn’t have a single penny available for withdrawal for over 2 months at this point. - They then initiated a verification process, which they couldn’t handle. They don’t know what documents to ask for, their verification page was blank (for document uploading and progress overview) for 80% of the process, there is no other option to have direct access to the verification team, and no one else can or has the will to help (live support, vip manager, complaint department, basically no one). Then you try to file a formal complaint, which they should answer in 10 days according to their terms, but they don’t do that either. It took 49 days for them to write a 4 sentence long reply to my complaint, and it took them 70 days to verify my account. - During this 70 days, I played off my balance, remember, to which I didn’t have access for 2 months (because of the bonus related issues) + it was multiple weeks into the verification process. So it’s an extreme situation already, and I believe would deserve a case, as it’s not normal operation BUT it’s not even my main point. - So I filed the mentioned complaint which listed most of the issues I had so far, and that I wish to have a compensation and get through this verification process, because I can’t play with a "toy balance" anymore. Since they didn’t reply, I turned to the management. I detailed my issues once again, including that I have problems with playing responsibly while my account is being limited as I can’t take my balance seriously and it affects me. (they don’t have gambling blocks that a customer can set for himself, so it would be extremely important that they take these statements by customers seriously - as this is the only way customers can get limitations on their site - but they didn’t -->Also they put me in a situation that I couldn't limit or exclude myself if I wanted my rightful balance back) - My VIP manager took the task to be my middleman between me and the verification department, I had all the right to expect the verification to be processed quickly as I supplied all the required documents even before the compensation was granted (since I had „priority case” and an inner person sent them the documents - I was wrong, it took them on average 6 days to reply), so it took 25 more days for the verification to be done. (They are the causes of the delay) - The management unlike what my request included and what responsible gambling guidelines would suggest very quickly credited the amount with further wagering requirements, and otherwise unclear rules to make me play the balance while they potentially knew well (if they know their own company) that my documents will not be verified for a significant amount of time, and they recreated my previous issue for which they granted the “compensation”. After this they denied my request to give me the compensation as we agreed (the account not being limited for withdrawals), and came up with half-truths and straight up lies. All I wanted was fair play, and what we agreed on, but they gaslighted me, not followed responsible gambling rules, they straight up did the opposite of what those rules suggest. This deserves a complaint. This is the extremely short and shallow summary of my story. This is not a simple „played off balance” case, this is a series of issues that each could be a subject for a separate complaint. They also pursued me into playing multiple times during the process if I wanted my balance, which balance I should’ve otherwise been on my bank account a long time ago. Adding up the issues of the bonus process + verification process they took my money for 4 months. They also pursued me into playing the balances while they were not doing anything to protect me when I was vulnerable, all the while they didn’t provide me with a withdrawal option. But even if this didn’t happen, it was 4 months. Nothing can justify 4 months if you ask me. I understand that AskGamblers have neutrality in mind when it comes to complaint guidelines, but in my case the casino stepped over the line in almost every aspect, it is a complex and extreme case. Obviously most cases can’t be subjects of a complaint when a customer lost his/her balance during a verification process, otherwise it would be an unfair „weapon” in the hand of the customers. This is clear, logical and I support this. But in my case it took 70 days to finish a simple verification process (of which about 6-8 days was on me while I was collecting banking documents), everything else was the site’s fault, no one was available to help me during the process (live chat, VIP manager, complaint department etc), the verification page on the site was blank nearly for the whole duration of the process, the verification team couldn’t articulate issues, didn’t give specific requirements, and answered extremely slow, on avg. once in a week. In the meantime they credited compensations with unclear rules, and with a wagering requirement, pursuing me into playing while the account was still limited (and the delay caused by them). when I told them beforehand that I have issues with playing with a balance that I have no control over (not available for withdrawal). This was before they credited the amount. Is this a responsible gambling operator? Is this a normal case of balances being played off during the verification process? I think not. So I’ve had the complaint sent in, sadly I can’t seem to insert the PDFs here, and their content is far too long to be just copy + pasted here (15 page long documentation of the case + many pictures of conversations with the company that prove my case, proofs of ToS violations, delays, personal agreements not being respected etc.). AskGambler’s declined it based on that “Balance played off while waiting to be paid” reason. I’ve written an email explaining my case to them, because I’m pretty sure that they didn’t read through the whole case documentation, or if they did, they didn’t entirely understand it. What I received as an answer is just baffling to. They didn’t reflect on what my email contained at all. Just look at the email conversation that I attached. Excluding the etiquette used in email conversations, 3 sentences were written by them, not addressing any of my points. After that, I’ve tried, I believe justifiably, and reasonably to find solutions, but the conversation was basically closed on me. Honestly at this point the particular AskGamblers agent was less helpful than the casino itself. As I see this website, this should be a place of conversation, of reason, but what I received here so far is superficial service provision. What is your opinion on this situation? Dear AskGamblers team, I'm waiting for your response too! I believe it's obvious that a simple reference to your complaint guidelines is not enough in this particular case, especially because most of my issues weren't even acknowledged, mentioned, and when I reasoned, or asked about them, they were essentially ignored. After that when I tried to find alternative solutions, the conversation was one-sidedly closed by your cs agent. Images of my email conversation with AskGamblers is visible here (it's important to read them for having full context) - https://imgur.com/a/98wdrMZ
  2. Hi everyone Some of you may have already received an invitation off either myself or another member of the team to write a review of AskGamblers on TrustPilot. Thank you to everyone who has responded so far and the invitations will still be going out. However we still need your support guys! We'd really apprecieate it if all of our forum members could head over to the AskGamblers TrustPilot Page and leave us a short review. There's no minimum words so you are free to write as little or as much as you want and it honestly takes up just a few minutes of your time. You'll need to register at TrustPilot to wrote the review but again it takes only a few moments. And, we're basically just looking for your honest opinion guys. If you have any questions you can post them in this thread or feel free to PM me or Valdes too. Thanks for reading guys.
  3. Me Tomasz Bednarek nominates SlotVibes Casino as one of the Best casinos I have ever played, if not the Best I sincerely recommend this Kasino to everyone because it is great
  4. Happy St Patricks Day to all that celebrate! We've arranged our own celebrations as we have teamed up with Oshi Casino to launch a one-day promo . In fact, at this time, Oshi Casino has the following mouth-watering Welcome Package First Welcome Bonus: 100% + 100 Extra Spins Second Welcome Bonus: 50% + 100 Extra Spins Third Welcome Bonus: 150% + 50 Extra Spins To read more about it check out our story - Spend St. Patrick's Day at AskGamblers with Leprechauns, Spins, and Lucky Clovers!
  5. Helloooo my preciouses You noticed that I'm away these days and I know you'll forgive me for that, I have job over my head! As soon as I finish some important things, I'll be having much more time for my beloved forum family! One of the things we're working on is our 8th birthday celebration!! 8th!! Not a small matter at all, we're growing old Real birth date is on 4th of the April, but let's already start with our traditional exclusive bday bonuses!! First one is from lovely Slotland Casino, US Welcome, powered by Slotland Entertainment, their own software EXCLUSIVE: No deposit, $18 Free, both for Existing and New Players!! How to receive it: Register your account or log into your account HERE Use the code: ASK8BDAY
  6. Well we've only gone and done it again guys! AskGamblers have just been crowed Best Casino Website of 2019 at the Annual iGB Affiliate Awards event taking place tonight in London. I know I'm biased but I really do think the team deserve this award, I know how much hard work goes into making this site as great as it is. So a massive congratulations to every single person who helps make this site...well an award winning one!! You can read more about it here guys.
  7. Hi guys Well it’s another year and a fresh set of AskGamblers Awards. You’ve probably already seen our banners scattered across the site but let me just talk you through this year’s awards and how you can get involved and start nominating today. Last year was so successful it was only natural we were going to do it again. Only this time it’s bigger and better! Why? Because you have the most important role of all. This year you will be the ones who nominate your favourite casinos which will then be shortlisted ready for the voting process. You can cast your nominations today in the following categories: Best Casino Best New Casino The shortlist made from your nominations will be announced throughout October and that’s when we really need you. You’ll then have the chance to vote for the shortlisted candidates that you think are worthy of the award, alongside a jury. To get that shortlist ready we need you to start nominating and I’ll explain below how exactly you can nominate. You’ll also vote in the Player’s Choice category and the winner of this award will be exclusively from your final votes only! Aaaaand...this year there’ll also be a Slot of the Year category. More info about this category will come out soon so I’ll make sure to keep you all updated on that. Nominate Now Nominations have already started but don’t worry because you have until the end of September to get your nominations in. You’ll see our nominations banner inside each casino review. To nominate your chosen casino all you need to do is visit its review page and click on the nominate button on the banner. I’ll keep you posted when the shortlist is in, so you’ll know exactly when we need your votes and you can look out for the banners in and around the site too. The award ceremony will take place in Belgrade in January of 2019, but we’ll keep you fully updated with any news and progress along the way. You can also visit the link for more information – AskGamblers Awards: Get Your Nominations in on Time! And as always guys I’m always here if you need to fire any questions for me. Good luck with your nominations!
  8. Well AG have done it again bigger and better! The annual report is in and the complaints team have managed to help players return more than $20 million!! Congratulations to the entire team and our very own Guru of course. More information can be found here.
  9. Is it just me or does the Askgamblers website and forum load very slowly? I notice this a couple of weeks now. Also sometimes Ill be opening a few tabs for different topics and some of the pages will show "Maintenance Mode" I am 100% sure my internet is pure and strong with that 100mb break out. These are test with mobile. With Laptop on lan its overs 100mb.
  10. This website is usually siding with the casino protecting their questionable conduct. I experienced this first hand recently when I wrote an honest review about my own casino experience. That review has been deleted and I was told to submit a complaint instead. That complaint has been rejected as well. Only when you write a positive review, no matter how useless that review is for others that will get approved. I realized I'm not the only one who went through this here. So the casinos on this website have mostly positive reviews and you don’t suspect anything until you actually try to play at that casino and they confiscate all your winnings based on some sentence in one of their many different terms and conditions documents - "accidentally" a document that cannot be find as easily as their other terms. When you play in a casino, you need more verification that a casino is reliable, not just from this website or your own experience but also from other websites or people who you personally know. What I really recommend is to find less than five casinos during your lifetime where you will always play. If you try any other casino, especially if it belongs under questionable jurisdictions like Curacao, Malta, Gibraltar etc., you have zero protection. Basically - if you can sue them in the country where you live, you are probably safe to play there. I recommend everyone to try the YesNoCasino website because it serves as someone’s hobby to rate casinos, it’s not their business like this one. This one dies if casinos have mostly negative reviews. That speaks volumes. And that’s why honest feedback like this, be it about the website or about a certain casino, gets deleted. If anyone had any questions about my experience with that particular casino I wrote about at the beginning, I’ll be happy to elaborate. I’m including a picture from my chat with a “support agent” where I’ve asked why has my review been deleted and also if I’m allowed to write dishonest reviews on this website (e.g. claiming a casino is good when I had a bad experience). YES YOU ARE ALLOWED. This is a joke. And arrogance at it's finest.
  11. Yes you did ready that right! This year our team are launching the brand-new AskGamblers Awards where you'll get to help pick some of the best casinos of 2017 and as a who I don't have much information for you yet guys but you can ready more about it HERE. As soon as I get more information guys I'll come back and share it with you and keep an eye on our NEWS section where you'll see it there first. Exciting stuff though, right?
  12. I've been asking this question over and over again...in my head and found out that I will never get answer as long it's lingering in my head so here it is. I was wondering why we cannot comment on news articles here at AG? When I read a news article I mostly eager to place a comment but there's nowhere to do so...Maybe a new feature in 2018? :D
  13. We often get asked by newer members how our CasinoRank Score works so here it is. Everything you need to know about it can now be HERE And as always please feel free to leave any feedback guys.
  14. Yaaaaaaaaay!!! Our beloved forum is finally back...after several days of being offline! And I was getting really bored to dea...err...never mind...the word...hehehe. Now that it's back, I hope there won't be another 'blackout' soon...or I'm gonna get 'knocked-out'... So...welcome back everybody...there's no time to lose...let's get back to our naughty selves again...
  15. Yep! Lots of people have asked for it and we always new it was in the pipeline but today it's finally arrived. You can now download our app from your from Android device!! It was roughly a year ago we launched the iOS app and now the Android app is available too because let's face it guys the entire world is going mobile for everything now! Once you've got the app you can explore it just as you would from your desktop. You'll have access to * News * Our full list of casinos including the newest ones * Bonuses * And loads more .... You'll also be able to view complaints and keep track on any complaint currently in progress. It's all at a click of a button guys and it's live now. For more information click HERE or better, download it and see for yourself. You can click HERE which will take you straight to the download. Download instructions can be found HERE Any comments or feedback is always appreciated guys,
  16. Has anyone else have admins delete their review of a casino? I have, and after going back and reading their guidelines I firmly believe they were wrong for doing so. I gave my true personal opinions of the casino, and I shared my own personal experience. I did not use foul language nor did I call out any specific individual. I have my own opinions as to why my review was taken down, but would like to speak with someone from Askgamblers before I share them.
  17. I have some very exciting news for you all! You can now download the official AskGamblers App from the App Store. This is a major milestone for AskGamblers and we are the first in the field to release an app like this. It means you can now take us with you wherever you are and you'll never need to miss a thing! You're probably wondering what exactly you can do on the app, let me see if I can answer some of those questions What can I do? You'll be able to keep up with everything going on in the industry, you can check the newest casinos we add, daily news which will include our 5 daily top stories along with the latest casino news. You'll be able to check out the newest games AND read game reviews We all know how important casino reviews are so now you'll be able to check these directly from the app And of course you'll still be able to keep up to date as you'll also have access to your live notifications just the same as you would if you were using your normal web browser You'll also have instant access to your latest bonuses and complaints. How do I get the app? Well this is easy! Just go to the App Store on your iPhone search for AskGamblers. There you'll be able to download it completely free of charge! Don't forget you can also write a review on the app too. We'd also love to hear your feedback here. Download it, have a play with it and then come back and tell me what you think. What devices can I download it on? The AskGamblers app requires iOS 8.0 or later and is compatible with iPhone, iPad and iPod Touch. So if you've got an iPhone and an iPad why not get it on both like I have! And it only takes 15.9mb of space so if like me your storage is always full you'll always have enough room for our app. You can read more about our app HERE Get the app. Then play.
  18. Can you believe that AskGamblers launched way back in 2006? That's 10 years ago! Wow! I think you'll agree its pretty impressive by anyone's standards. And since our launch things have just gone from strength to strength. We're starting the celebrations at the Amsterdam Affiliate Conference which started today! You can read our full story HERE And we've even got a little video for you to watch in celebration of a Decade of Truth! And of course we couldn't of got through the last 10 years without you guys, so a huge thank you to you all. Let's hope that we get to share the next 10 years together!
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  20. Hi friends The new AskGamblers website is already up and running from a few days and it's time to hear more from you about it. We are still on a phase of fixing all these small issues and bugs, which is a perfectly normal situation when migrating such a huge website, but I'm pretty sure most of you have already managed to explore the new web in depth and to get an overall impression. More about all new implemented features you may read here - http://www.askgamblers.com/new/ And so, we would be more than happy to hear your opinion and answer any questions regarding the new website. And don't be shy, we know you have so much to say...
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  22. Just wanted to say love the feature that shows which casinos are available for my country as well as all the bonuses you guys offer. Kiitos!
  23. Hello, my dear friends. As you all know, AskGamblers was the first ever gambling portal which introduced a Live Chat facility for its customers. Now we made another unprecedented step ahead and since you all deserve nothing but the best, our Live Support became 24/7! You could read more about it here - AskGamblers Customer Support Is Live Round The Clock Feel free to share your feedback anytime.
  24. Hello, hello! And prepare for an important announcement! I am really happy to announce that we have a new Forum Administrator! Please, welcome our beloved Sharon in her new role and wish her success!
  25. Hello you lovely bunch! September can be quite a boring month after we all recover from the summer! So how about a little contest to cheer you all up! I’ve arranged an exclusive contest for you all with Anna Casino which will run until the end of September or longer if need be! We actually have some amazing contests coming up taking us through to the end of the year thanks to the reps at Anna Casino! So let’s start this off with something fun and simple this month. What do I have to do? As I mentioned our first contest with the casino is something fun and will get you to know the casino a little bit better. I will think of TWO SLOT GAMES that are currently available at the casino. All you have to do is guess the games I am thinking of. You can post one guess at a time and it has to be a game that is available at Anna Casino. Posts that include more than one games will not be counted, even if you have guessed one of the games correctly. To give everyone a fair chance, just one guess at a time please. I will be keeping a very close eye on the contest and each time someone replies I will endeavour to reply as soon as possible. Once I have replied telling you if your guess was right or wrong you will be free to make more guesses that day. If you post the correct answer I will post a screenshot of the game telling you have guessed it correctly. I have informed both the Anna Casino rep Eero and Valdes of the games I have chosen so there is no way I can change my answers. Your posts should look something like this: What can I win? The two members who guess the games I am thinking of will each receive 10 Free Spins in their Anna Casino account. So one correct guess will win you 10 free spins. Once the first game has been correctly guessed there will still be 10 free spins for the person who guesses the next game. If you are the player who guesses the first game you can still keep guessing the next game. You will be able to choose to have your free spins on either Twin Spin or Gonzo’s Quest. Any winnings will be subject to a 40 times wagering requirement. No deposit is required to take part this contest. Winners will be required to send a PM of their username in order for their free spins to be credited. Who can take part? This contest is open to all Ask Gamblers members and you must have an Anna Casino account. If you haven’t yet an opened an account you can do so right now. Here are the links you need to get started. Thanks to Eero and Mike our Anna Casino Reps for agreeing to this contest! All that’s left to do is start guessing!
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