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Dear team AskG, good morning for all!I am writing for to try help on my issue case in Tipbet bookmakerFirstly, I let you to share and foward all my personal details and the present case for yours partners as too to MGA (Malta Gaming Authority)The issue:I participated of one promotion 15,00 freebetTerms and rules are in thousands sites on internet, searching by bonus code "EXTRA15"This promotion have a rollover of 10x 15,00, in other words, rollover of 150,00One big and hard rollover couting only multiple bets of 2 or more selections of 1,80 odd minimum eachI completed this requirements in full, as prove evidence of bets:https://i.imgur.com/Jk7cwbF.jpgAs stated in terms and rules, the maximum profit with this promotion is 100,00In image screenshot above with bonus details and bets settled using this bonus, I completed the rollover with one balance of 119,56 profitIn other words, with one extra 19,56 only about the maximum profitIn moment of rollover completed, I waited those 19,56 to be removed of my account as exist that limit. This not happenedI sent mail messages to support, reporting this and requesting a manual remove of those 19,56. This not happenedThen, I believed to can continue playing and using my account normally, depositing and making news bets on sports gamesI did it. I done deposits and thousands of others bets, as I too win new bonuses about my deposits during all that timeNo problem happened. Nothing of message from support Tipbet for long time, long days period. All was running fine and I depositing and playing, happyI some moment after days depositing and playing thousands bets, my balance was in 522,56I resolved to do withdraw of part of this amountFor my surprise, the Tipbet removed 464,00 of my account, manually. A absurd in my mindWhy didn't they removed that 19,56 in due moment after the rollover completed? Why to wait days, to wait customer to do deposits, to win new bonuses, to do thousands of other bets?This is a failure of support or of system. This wasn't my failure as customer, I advised about that 19,56 aditional on limitI cannot to be penalized for this. I am a honest customer and did all my part, playing, depositing, participating of offers sent to my email addressIt is inadmissible for an honest customer who trusted the site to put their money to be harmed by an internal site, support or system failure that did not automatically remove those extra 19.56 or even manually after being warned by meI ask for help from AskG team while expecting honesty and fair play from Tipbet staff, to return those 464,00 that have been removed, back to my account, for me to can continue playing on the site with this balance, which I have honestly earned by playing, depositing and participating in various promotions on the siteI hope everything was just a system inconvenience and can be fixed with the return of the value that was removed, 464.00. And I will be updating everyone here as soon as the case is solved by Tipbet. I want and need to believe that this is an honest company

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Hello all, Sorry for the length but I believe that this is worth to read if you intend to play at the new wetten.com Yesterday I received 20 freespins in Wild Wild West and won 1,50 EUR. With those 1,50 EUR I played Starburst and won a few cent, but when I was down to 0,30 EUR and placed a bet of 0,20 EUR the remaining 10 cent were deleted. They vanished the moment I set the slot to 0,10 EUR bet in total and clicked on spin. Which means, the spin didn't get through because the 10 cent were simply gone before I could make a bet. This happened before, in January, to be precise. Back then I was told by the English support that when reaching a specific decimal, the amount under 0,20 EUR is automatically deleted. I have never heard of such a rule and couldn't find anything about it in the T&C. It doesn't make sense at all. The support refunded me the deleted 0,13 EUR back in January and promised me to send me all information via email - which has never happened. Before that I had talked to the German support and the chat agent had claimed that I played the remaining 0,13 EUR myself, in one spin in Starburst. Which was impossible, by the way, since Starburst doesn't offer the possibility of choosing lines anymore. So two different explanations for the missing remaining few cent. Anyway, yesterday the same thing happened once again and I talked to the German chat agent Jana. Aside from the fact that I had to wait for quite a long time for a response, Jana told me that the bonus had expired, which was supposed to be the reason for the missing 0,10 EUR. I asked her how a bonus can expire within a few seconds but she repeated the same sentences several times. When asking over and over again how a bonus I received just expired second later, she claimed that it was not the current bonus but an old one... I had no other bonus, just this one from the freespins. When she noticed that she suddenly claimed that I had forfeited the bonus myself... Of course, I had not. Why would I? I wasn't even in my account while playing Starburst. She sent me "proof" which stated that the bonus was forfeited. Of course it was - forfeited automatically by the system. After long minutes of to and fro she then claimed that I had played the 0,10 EUR myself... Alright, three different reasons for the disappearance of the 10 cent, all three explanations total rubbish. I asked to speak to a superior but she refused. Later I noticed that my transaction history was changed. It didn't show the deposits and withdrawals anymore. So I went to the chat again and was connected to the Eglish support and an agent called James. I greeted him and Lukas, a German chat agent entered the chat. I asked where James was gone and Lukas wrote that he connected me to himself... When I asked about my transaction history Lukas told me that at the end of the year the owner of the casino had changed and therefore all previous transactions were gone. I found this very weird since I was a regular depositer and had withdrawn, yet all of a sudden it was all gone. I then asked once again for my missing 0,10 EUR and Lukas really said that this wasn't the first time I had cancelled a bonus myself! I couldn't believe it... WTH? No matter what I said, he repated the same accusation over and over again. I copy and pasted the response from the English support in January to show him that the remaining few cent were automatically forfeited by the system. He repeated his accusations. I posted the response from the English support again. He then said that they couldn't refund me the 10 cent again and that in January they did it only as a gesture of goodwill. When I asked him for the exact date of me allegedly cancelling a bonus in the past he just said that he has told me already. Of course, he hadn't. I asked several times for proof and he just repeated the same sentence. Naturally, he couldn'n provide me with evidence because he was talking about the incident in January which was proven to be an automatical process by the system. I asked Lukas why I was given three different explanations for the missing 10 cent by Jana, but did not receive an answer, only the same rubbish over and over again, accusations of me having cancelled the bonus myself, sending me the "proof" about the bonus being forfeited. Which was, once again, the automatically forfeited bonus by the system. Then I demanded to speak with James or any other agent of the English support. Lukas claimed that it was not possible since German players can only chat with German chat agents. I replied that I had already spoken with the English support in January and sent him the chat from January once again. Lukas claimed that it was part of the T&C that German customers may not speak with the English support. He sent me a link of the T&C. Of course, there was no rule whatsoever in the T&C. And why would it? Anyway, this was all going on for almost an hour and it is perfectly clear that both chat agents were deliberately lying (which I directlly told them) and deceiving me of my last 10 cent. Some might think that it's all not worth it for just 0,10 EUR, yet, aside from the fact that one can win with just ten cent (I had won several times with my last few cent, up to 30 Euro with just one spin) it is a matter of principle. It is absolutely obvious that the casino is not acting according to the rules and that the support - the German support at least - is trying to deceive the customers by lying and accusing them of what the casino is doing. What might even happen when sombody wins a bigger amount and wants to cash out? I saved every single chat about this and will take it to the MGA. Wetten.com used to be one of my favourite casinos but with the change of ownership it obviously went downhill. Totally unbelievable behaviour and treatment of customers.

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This is the worst casino and sportsbook site ever. He stole my winnings from me. They do not have money to pay players who make a profit. It's a deposit-only site, and never makes payments from those who need to withdraw. I would not recommend this site to anyone. Anyone who registers an account and places money on this site will only be able to lose. They are dishonest and use hidden and obscure terms and conditions to steal your money. Look for another site to play, a site that is honest. Never create an account or put money in Tipbet, or you will lose everything and you will have many headaches for this. Hello players friends, I am having difficulty solving a subject occurred on Tipbet.com website Below, I will tell you what happened, in detail and with printscreens that will facilitate understanding. With this, I humbly ask you to help us to get in touch with the staff of the site or its supervisors, with the intention of reaching an honest resolution to this I am an old site user, depositor and with thousands of bets made. I had never made a withdrawal before. However, recently I participated in a promotion where I would win a bonus and would have to meet the conditions of playing his value multiplied by 10. The maximum winnings after the rollover was 100.00. OK no problems So I started playing, I stayed days, weeks, months playing. Normally. Until I was able to fulfill the difficult and heavy rollover. My account balance was, now after the rollover ended, 119.56 (according to the print screen attached here, which shows the value after the rollover and below shows the bets made that fulfilled the rollover). In other words, the 100.00 of maximum gains + 19.56 extra that I left in the account without using it, because it was not mine and the site should remove at any time. This balance was now withdrawable money balance Perfectly, everything okay up here. I did not want to make the withdrawal of 100.00. The terms and conditions of the promotion or website did not report anything about this. I decided to continue playing on the site. Using those 100.00, using values deposited by me, using new bonuses offered by the site, using new deposit bonus, and all this mixed in a single balance, obviously I spent more days, weeks, playing, without asking for any retreat. By the time my balance was now at 522.56. So I decided to make a withdrawal of a small part of this amount But here the problem began. While I was happy to have had some profit after weeks of playing, I imagined that the site would only withdraw the additional extras 19,56, I was taken by surprise: the site removed 464.00 from my account! Suddenly, suddenly, suddenly and without speaking, nothing Immediately, I contacted the support to complain about this, reporting the error, to remove only the 19.56 and not 464.00. And the site claimed that the maximum earnings was 100.00 In other words, the site has the thought that all my thousands of bets was still with the bonus. The site disregards that I made deposits, won new bonuses, fulfilled the new rollovers of the new bonuses, I used therefore real money that were not bonuses, but only because all this mixed with those 100.00 coming from that bonus, the site is in the right to consider everything as arising from the bonus It's an absurd. They claim that the user would need to make the 100.00 withdrawal as soon as he rolled the rollover. Wait to receive the withdrawal. And re-deposit the 100.00 to continue playing. However, this does not follow an honest logic, this does not exist in any site. The user must withdraw a value, by obligation, having to stop playing on the site while waiting 1, 2 or 3 days to receive, and then re-deposit that. This is unacceptable. On the contrary, I liked the site and decided to continue playing on it, including depositing and making thousands of other bets, participating in new promotions! If there was really this obligation, after the rollover, to stop playing, withdraw the value 100.00 immediately, wait 1, 2 or 3 days to receive, and then re-deposit, to just now continue to play the account, they put this on the terms and conditions, expressly and clearly saying: after the rollover, stop playing, withdraw the 100.00, wait for payment, deposit again the 100.00 and start using your account again! Or that the site had contacted me by email to report this! But, no, none of this was on the terms and conditions, nor did anyone on the site contact me to warn about this, which made me continue to play on the site without making any withdrawals, make deposits, win new deposit bonuses, fulfill your rollovers normally , make everything real money cash withdrawable, so only after all this try to withdraw some part of the balance Attached, it follows the image of print screen that shows the moment that I finished the rollover: 119,56 = balance in account made with the bonus 150.00 = rollover required to comply with rollover 150.20 = the sum of the bets I made and rolled 0.20 = remaining value to end the rollover (negative because I did more than needed) Below, in Bonus Stake History, follow the bets that I made and that counted to fulfill rollover I humbly ask your help and respectfully ask for the understanding and fair play by the Tipbet team to return my balance of $ 464.00 to my account so that I can continue playing on the site or pay me this amount as withdrawal so that I re-deposit and continue playing because there was no reporting withdrawal obligation after rollover

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Hi, This morning I deposited onto 21 dukes casino. It was my first deposit with this casino so they offered me 100% cash back or 200% bonus. I chose to go with the cash back. Believe it or not I ended up winning $129,000. I was absolutely stunned. I went over to the withdraw section of their casino and noticed the money is in my bonus balance. I followed all the instructions very closely when signing up and specifically chose the cashback bonus as it doesn’t have any wagering requirements or max cash out. Their customer support are either ignoring me or delaying the process. I still have no answer as to why I can’t access the money I rightfully won with my deposit. I should be over the moon with my win but instead I’m sitting here wondering if I’ll get the money at all. Out of curiousity is there anyone on here that has dealt with situations like this before whether it be with this casino or a different one? Any advice would be much appreciated as this could be life changing for me and my small family. Thanks

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