globalgamer

I would definitely feel a lot better about 1x

Great points, would love to hear back on this as well.

I wish I could give you permission to post my deposits and withdrawals, since I would be happy to (without my name of course). Well, I deposited around $500 a few weeks prior, lost it but had fun doing so, No complaints. Then deposited around $100 this week prior to the deposit in question, or maybe was $200, lost it, no issues with that all good, Then deposited another $100 roughly (its in Bitcoin so not exact on dollars), and won $190 within a few minutes of game play. Tried to withdraw around $200 USD equivalent in Bitcoin, and was denied the withdrawal due to AML rules as you explained, while leaving a little in to keep playing. Had you let me continue as I was, I would have probably would have lost the money left in there, deposited the $200 again, and lost that also lol. Well. you did not let me withdraw this (my) money. However, after being shut down on this (arguing with your customer service rep by chat), I was committed to outsmart the casino and get my $200 back so I did bet on Mongol Warriors, got 5 beautiful princesses, which was around $100 payout in USD (around 200X bet I think) plus some average free spins so I did manage to get my $200 back shortly after and withdrew it since by then play through of my seized funds was successfully met. Not due to an exception but due to a bit of lady luck stepping in to prevent a non-money laundering person from paying the price of money laundering on a small loosing deposit streak. Anyway, thanks for responding. But seriously, I am really convinced the only reason you held my withdrawal (blocked it I mean) is since I won in the first few minutes of game play and then tried to withdraw the winnings. You have never ever held a withdrawal before for me even when I did little or even no game play. This is the first time I wont quick and withdrew it that quick right after a win, and the first time in a year roughly of playing with you that my money was held due to AML reasons despite previous deposits and withdrawals without meeting play through. Ok to publish all of my history here without any identifiable information or wallet addresses if you think that would help. The one thing that really makes people mad is when you cant get your own money out of a casino. I am not playing on bonuses, this is really money playing. I am not a money launderer. I am not even high roller. I maybe loose $3000-$4000 a year in your casino, and around $20,000 per year in land based casinos. if land based casinos start holding my money when I win in slot machines and march up to me saying sorry sir you cant take your winnings out you need a 3x play through I will resort to bingo and senior centers. And if bingo halls start holding winnings on play through requirements maybe I will quit all gambling once and for all. Well there is always the local lottery, I don't think they will require play through ever Anyway, you are arguably one of the best online casinos, very fair overall, but this rule really sucks, it made a long time customer VERY UPSET for a very small amount of money, and truly would help in NO WAY AT ALL to combat money laundering. If you profile my account I am sure you would see no such red flags. If you want to truly catch money launderers, you would look at people depositing consist large amounts, and withdrawing consistently, practicing such techniques as layering, structuring, etc. etc. But a $200 withdrawal on a quick 5 minute win? I still think its about increasing casino edge. HOWEVER I WILL WITHDRAW MY OPINION AGAINST YOUR CASINO and instead blame the regulators if you can provide some evidence that your regulatory agency (license board) requires or suggests a 3x play through on even small and very infrequent deposits with infrequent withdrawers. This has been a good discussion, and your responsiveness is worth a lot to me and others as well I am sure. AND NOW THAT I KNOW ABOUT THIS RULE I cant complain about it if I play again. The problem is it WAS NEVER enforced before in your casino against me, but then again I never had a 3-5 minute quick win of triple my deposit amount and cashed out fast as a result. In the past I withdrew the same or slightly less than I deposited, with or without play through being met with no issues. So I do believe the trigger was the quick win, and not the withdrawal without play through. I think the AML is enforced when someone wins fast and withdraws. Am I wrong? Has anyone else deposited money to Bitstarz, and withdrawn it shortly thereafter without playing much (without a 3x play through) and if so was it a smooth process or was your money held? For me it was always smooth until now (quick win and withdrawal).

I do appreciate the response, and understand the concern about ML and various rules and the need to report what you are doing to combat ML, etc. But perhaps such rules should have a few more steps to truly go after ML's. Example, a deposit of over a certain amount. For someone who deposits $100, wins $190, and tries to withdraw $200....and its their first deposit in a week......is that really an anti ML process? People are ML'ing a few hundred dollars once a week? I would understand a 3x play through on a $10,000 deposit, or maybe even $2500. But on a $100 deposit is that really a ML issue? I realize now its a rule, but wish I had known since in the past I am sure I deposited, and withdrew without even a 1x play through. I did this many times, for various personal reasons. Such as making a deposit, no time to play, next day deciding to send that money to an exchange to buy a hot new crypto coin, etc. It was never a problem to cash out my money until yesterday. So if there is such a rule, is it being enforced equally for everyone? Or only when a player wins in the first 5 minutes of play time? As much as I have lost this sure would be a bad money laundering scheme on a $100 deposit. Anyway thanks for the words and response. I still dont buy the ML argument, I think its to increase casinos edge. If a land based casino made me play through 3 x on all money I brought in I would stop going there as well. How is that any different, putting $2000 USD in a slot machine in Las Vegas or Phnom Penh, winning $200 and cashing out $2200. Is that money laundering? How is online any different than walking in a casino with a pile of cash? So bottom line I think its a move to increase profitability under the guise of ML enforcement. If it was truly about ML you would flag large deposits and consistent withdrawals after a 3x-4x play through over a period of time with some degree of deposit/withdrawal consistency. It would not apply to a $100 deposit on a customer who just lost the last $100 deposit 20 minutes earlier and $500 deposit was lost a few days prior.

good point, In this case no notification. They just used to not enforce the rule and now they decided to (probably since I won quickly on a new deposit). However with no bonus money, it should not matter.

Understand and good points. However in this case there are no free spins, no bonus, and I have been a player there for more than a year. Also, bitcoin accounts tend to verify identities these days, etc. Honestly, I think its not about money laundering (which I dont think the casinos care about at all), but its about increasing profits by requiring people to play through funds in which case the odds are in their favor. If you deposit $5000 USD value in BTC and play $1000, hit a nice win of $1500 for example, you cant cash out until you play through the $5000 three times! Good luck holding on to that win. I think its total nonsense and nothing to do with money laundering. After all, even bitcoin won from a casino and claimed as clean money is subject to sourcing of funds by the recipients home government. Most exchanges have reporting requirements now, ID verification. And casinos verify identifies also. I understand thats what casinos are claiming, but I also understand they really don't care about money laundering, what they care about is making money and laundering all of the money they make

thanks for the feedback. I can understand 1x maybe but 3x seems excessive.

Just some brief feedback on my overall disappointed with Bitstarz.com as a long time regular player in their casino who will never be back. A few weeks ago I deposed around 500 USD worth of BTC and played, had fun, and lost it all. No problem, as we all know it happens. Then today, I deposited around $100 USD in BTC, lost it in 20-30 minutes. No worries, it happens. Then I deposited another $100 USD in BTC, and was lucky to win around $200 in 10-15 minutes. I then decided to withdraw around $200 and leave around $70 in the casino to play with. While the withdrawal was processing I kept playing and loosing and later received an email alert stating that my withdrawal was denied since their is now a 3x play through requirement on deposits. Wow seriously???? I do not use any bonus money, so this means they now force a play through on your own money. This seems totally unfair and ridiculous to me. In the recent past I deposited there before, and took money out without meeting any play through. Sometimes I deposited and later got busy and changed my mind and just took my money back out, without playing at all (or just a few clicks on slots), never a problem. So now they changed their terms so that you cant take your own money out without meeting a 3x play through. This should have resulted in an email information everyone of this new rule. Or if this is an old rule they never enforced until now, still a message should have gone out. And furthermore, they should provide tracking of your progress to be able to take your own money back out (how far along you are on meeting their 3X play through rule on taking your own money back out). How else can you know? You have to contact support to ask when you can take your own money out and how close you are to meeting the play through on your own money??? What makes me more upset is when you check their balance page it shows the full amount as being withdrawable and there is no tracking that shows you if you met the 3x play through or what your progress is towards meeting it (since this is not a bonus). And as I kept playing they returned my deposit to my available balance without telling me until later so I over played and lost 25% of the $200 I had planned on withdrawing. It would have been nice for them to tell me before I lost some of my requested withdrawal. And I don't watch my balance when playing in a game every second so did not notice a sudden increased when they dropped my failed deposit back into my play balance. (When you withdraw money the withdrawal is tied up so you dont see that in your balance, then they simply dropped it back into my in game play balance). The email arrived later saying the deposit failed, so this was also frustrating. I had a previous problem with them that was resolved through this site's complaint process, but as this is their policy now there isn't much that can be done other than avoiding them as long as they refuse to return your own money. At least in a land based casino you can walk out whenever you want and bring your own money with you. With this development it means you cant even leave with your own money unless you have played it through 3x. If other casinos online are doing this I will go back to land based casinos over this rule. Maybe this is only Soft Swiss casinos doing this as bit starz is another of their white label casinos from what I know (or maybe they have their own license now, not sure). Anyway if this is all Soft Swiss casinos I guess its time to find others who dont have such rules. It would sure be awful to hit a jackpot quickly then not be able to take the money out due to a 3x play through rule. I understand bonuses have play through rules which is why I dont accept bonuses. For real money deposits having a play through I will never come back to this casino or any other Soft Swiss casino with the same rule (maybe all of them).

You are definitely on to something Hajnrih. Sure seems beginners luck affects new accounts at a new casino. In fact I have seen that happen every time I have opened a new account with one exception - I won't mention their name since its hard to blame them for that. So either it truly is beginners luck or there is a higher RTP for new players, which means there could be a lower RTP for old players, which I hate to think is true

Great explanation, I think you should write a book on Luck! Seriously. Well said and I have to agree as much as I want it to be untrue.

Thank you! I will give them a try.

I know you are right but I hate to admit it

I have been trying to find a new casino with good reviews, that accepts bitcoin, and that is truly a change from my previous casinos. However after more research, it seems this is not possible. Nothing against Softswiss but lately I have had horrible luck in their casinos (Bitstarz, 7Bit, Oshi) and would like to try another company. I found a few using the ask gamblers search tool, but they are all either powered by Softswiss, or they are owned by Direx N.V. In fact I just realized even BitStarz is owned by Direx N.V. In my opinion moving from one casino to another that are both owned by the same company, would not really be like moving to a new casino. Most likely they are calibrated the same way, managed the same way, etc. I am really curious who Direx N.V. is and why so many casinos seems to owned by them. Perhaps it is not possible to use Bitcoin and get away from Softswiss and/or Direx N.V. Nothing against either company, but sometimes its nice to try a different platform and a different ownership structure. I almost signed up for Das Ist Casino, then realized they are owned by Direx NV. LimoPlay, owned by Direx NV. Same with TTR, Oshi, etc. So many others. If anyone knows of a casino that takes bitcoin and that is not part of softswiss or direx NV please let me now, I really want to try a non-affiliated casino for a change.

One thought about bad luck streaks... If there really is such a thing, why is it that when my wife plays using her computer, using my casino account....that she also can't seem to win? Do bad luck streaks affect an entire family? Or do they affect a casino account? Or it is a similar to a curse that affects everything that is related to me financially including gambling by spouse that I am financing?

Do you think it varies by casino? I thought if you played Amatic for example, or Betsoft, or whatever game, it would be totally based on the game provider and not the casino. But I did try Oshi and had the coldest experience of my life. Well, now Bitstarz is also very cold from my perspective. They are both on the Softswiss platform, maybe it has something to do with the platform? I am looking for a new casino to at least try but my options are very limited. I need a casino that takes bitcoin to make deposits and withdrawals easy. It seems like most of them are all Softswiss, I can't seem to find a certified casino by this site (ask gamblers) that takes bitcoin and that is not part of softswiss. Nothing against them but since my bad luck run is tied to them so far I would sure like to try another casino powered by some other platform.

I am with you on the luck lately, favorite games payout out horribly. What concerns me is when I watch the winnings of others while I play (bitstarz shows other players wins in close to real time) it doesn't look like anyone is winning very big. I want to believe its just me, that helps, since if the providers themselves went cold that would really be awful!

I did hear about bitcoin games, but haven't tried it. Have you? I would like to know how it goes for anyone who has tried it. Sometimes I wonder about Amatic. I play them so much and they seem to be so much harder than ever before to get a free game, and when you do they pay maybe 10x bet. I played heavy the last 5 days, countless free games. Out of maybe 30 free Amatic games, 3-4 paid out okay. And it costs so much to get the free games its almost impossible to be up. Betsoft doesn't seem much better. Endorphina also very poor payouts on free games lately. My sampling is over maybe 20 free games with Endorphina in the last 5 days and average payout around 10x-20x bet. Thanks for your feedback. I may resort to lottery tickets soon

Do you think the odds vary at different casinos, even though it is the same game provider? I am under the impression (maybe false) that if you play an Amatic game on any of them at a given moment, the odds would be identical. Maybe its affected by the volume of play at that casino at that moment on all Amatic games? It sure would be nice to understand this fully, but maybe not possible. I will check Adler casino that you mentioned.

Well said, if only we could figure out these darn waves!

Thanks for all of the feedback. Just lost another round...I think it is time as CoCo said to take a break Hajnrih I have been playing Amatic and Endorphina at BitStarz. I just can't seem to win. I know you understand the feeling when you start out by loosing and never can make it back to where you started, each win just small enough to keep you below the starting point, free spins paying 20-40x bet at most. I have focused a lot on Lucky Coin, Billyonaire, Diamond Monkey, Diamonds Wild, and some Game Art that never seem to pay lately. I did try one other softswiss casino, Oshi, and lost in a free fall there. Not their fault of course, just bad luck. Well I did have a good run until 3 months ago, I think it may be time to retire for a few weeks or months...

Thanks for replying and for the feedback, appreciate it. It seems like bonus money/points are the way to go to sustain playing without loosing too much all the time. The only draw back is the challenge in earning the bonus and taking the winnings out depending on the play through requirements. But its better to fight for a bonus and loose it then to loose real money. My luck seems to result in my biggest wins being on bonus funds for some unknown reason. Usually on cash I win far less. I am sure that can't be by design (I sure hope not at least). I also seem to do much worse on weekends, and better on weekdays (Monday-Thursday). Probably just a random trend that means nothing, but it seems consistent. If anyone has noticed trends about days/seasons etc I would love to know what you have found.

No, this isn't about Donald Trump and climate change. Its about the trend I have experience the last few months of a cooling down of casinos EVERYWHERE! Definitely not a warming, its the opposite unfortunately. I know its probably just me, but seriously online I play at two major casinos, and I just can't seem to win anymore. I do everything right, keep on depositing, play forever, when its hot keep going, when its cold RUN AWAY, and....I never hit any big wins anymore. I work so hard for a x100 win, and can't seem to find any x500-x1000 anymore. I fight to get back to my starting deposit, never up more than 10-30%. No big wins, unless I am so far down I end up barely breaking even (if I'm VERY lucky). I even tried land based casinos in 3 countries, from America to Cambodia to the Philippines! And somehow managed to loose money in all of them. All in the last few months. I went to a Hard Rock casino in Florida a few weeks ago, and lost around $2000 US in 4 hours on slots! And everyone around me was also loosing, free games were hard to come by and when they won, as when I won, the free spins were paying around 20x bet best case, on a 1.72 USD bet every few seconds. With it costing around $150-$200 to get a free game, the math didn't work out very well. All I have been playing is slots. I thought maybe it was a bad streak online, so went brick and mortar. Same experience there as well. Online the main providers I play are Amatic, Endorphina, and BetSoft. I am not in a NetEnt zone unfortunately. Perhaps its just not my time to win. I am curious if there are global trends, possible seasonal, related to return to player payouts. Probable not the case, but wondering if anyone else experience a similar cold spell November - January 2017. Maybe my losses are fueling your wins, and its just my lack of good luck the last few months. I appreciate any feedback.

ValDez...on Phoenix Arising...Wow you made it to the 5th column!! Very awesome. Just need 2 or 3 more I wonder what that would pay. Not sure if I will try it for a while, ever since my last win it's devouring credits.

Awesome wins! I hope to take that game for a test drive someday. The one with the Knights. Is it NetEnt?

I sure wish it was 231k! I would retire from gambling... Well maybe not but it's a nice thought.