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Everything posted by Fiekie247
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Good Day AG members I finally made peace with the fact that I have to open another account after my withdrawal. Then there was an issue with my docs. But not really my fault, the finance team didnt check the email with my explanation of my address change and the attached documents. So they needed my Proof Of address docs, which i already sent through and once i contacted live chat, they explained they have the necessary docs, no need for me to sent the docs again. Here is how live chat is going down... Am i just being unreasonable, or should i be more understanding about the processes , how queries are dealt with? because i think live chat should have 95% of answers and if they do not know, they should basically find out and tell then and there on live chat right? Excuse me if i do not have the patience, maybe i am just being not so understanding ;-) Emma Hello! How can I help you today? Visitor Hi Emma is Adriana Available? Emma Hello there! Yes she is, you wish me to transfer you to her? Visitor Yes Emma Just a moment, please. You have been transferred to: Adriana . Adriana Hello! Visitor Hi Adriana I received your email So now account verification documents by the way its Shaifek Shafiek Adriana Hi yes! Visitor username : ***** What do you need? Adriana May I also have your date of birth pleade Please * Visitor ****** I have send an attachment with my old address and attachment with my currency address What is the problem? Adriana We only need an address of the one that you are living in now. Is the address on your account the older one? Visitor yes the one on my account si the older one (Old Address) My new address is (New address) Adriana Okay, that makes sense. So right now we need an proof of address where you live now where your name address and a date not older than 3 months is. Visitor i sent that through already in the same email Adriana I suggest sending another email with this document and explain why the document is mismatching with the address to your account. Explain the reason for it so to say. Visitor I then explained in the email i sent already 2 days ago Adriana May I have your email please and I will take a look. Visitor ************ Adriana Thank you, one moment please. Yes I found it! I will forward this to the responsible department. Visitor you could see that i told them my current adress is now 399 Adriana Yes I see! Visitor and not using the old one anymore can you escalate for them to check it now Adriana I will send an email regarding this. Visitor because i do not wish to wait up to another 48 hours for verification to be completed because of the email you send back now so how long will it take for the docs to be verified? Adriana Unfortunately I am not sure, once we have a reply back you will receive an email from us. Visitor yeah so which means i can wait up to another 48 hours? Adriana Unfortunately I am not sure, I will send an email to them to look into it. fiekie YOu see my frustration, this is not my fault that they didnt check the email with the explanation Adriana I completely understand. fiekie now the process is basically starting again from scratch meaning more extra time is being wasted now which is why i am asking Adriana That is why I will send an email to escalate the matter on your behalf. fiekie can you escalate for them to check it now, because its been 48 hours now okay ill wait to hear then they are working today? Adriana Yes they are! fiekie Also, after the withdrawal i need to close this account and open a ZAR currency account. I know i should redeem 100 comp points at a time But now i only have 550 will i be able to redeem the 550 before my account closure? Adriana Unfortunately not, once you reach a 1000 you can redeem the points. fiekie so whats going to happen with my current comp points? the 550? Because i have to open a new account, as i cannot deposit in this one Adriana I am unfortunately not the one responsible about this. I suggest when you send an email to open an new account to ask this question. The responsible department will look into it then. fiekie I do not understand why live chat can never give the answers, or even just find out and get back to me with an answer according to Askgamblers you guys are one of the best casinos I know this because Jelena Isakov is your Affiliate manager that represent the casino Adriana I am sorry to hear that you are feeling this way, but we as support do not know all the answers. Therefor we have to send or forward emails on your behalf. fiekie Okay i understand you do not know the answers. But you know who works in the relevant department that knows the answers right? Adriana I will send an email for you regarding the loyalty points if you would like, however it is better to do so when you will have your new account. fiekie This is what i am not getting, you need to email the relevant department, cant you just ask them basically face to face? Or are the in a different location? Adriana Unfortunately not since we work in different department, and we communicate through emails. fiekie Well ithink this process needs to be looked at. thanks for you time and please escalate the verification process i do not wish to wait up to 48 hours again simply because this is not my fault Adriana I have sent an email regarding your account, once we have an answer back you will receive an email from us. fiekie I hope to expect an answer today Read Adriana You will receive an email from us once we have a reply back. Sounds like am being Harsh? RIght? Turning out to be like "Jonnygotthebone" Guess I am just having a bad day
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Show time - let's see your winner screenshots!
Fiekie247 replied to ValDes's topic in Share your Winner Screenshots
I havent played tournaments for a while, maybe once tourney a day, been lately so busy with work, but I finally win one after a long one, but have been placing 2nd, 3rd, and 4th in others. At least just one buy and didnt have to re-buy- 9671 replies
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Well nonetheless I will compete every month, I think I upload 10 screenies on average, but i have a feeling Lady Luck is with me this month. I mean it is my birthday month.
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Once they have done with my withdrawal the relevant department will contact me to create the new account. But i still have more funds and want to finish my comp points first, so there is no left overs in my account before I can close it. I just wish they could change my currency on my current account, strange that they cannot do that.
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I have to admit, lately I never play with bonuses, because wagering can become a nightmare these days. Consider normal bonus has lower wagering and the casino might give you a 1 day only exclusive 400% bonus, not knowing that wagering is x15 more on the exclusive than the regular bonus it offers. I personally do not like to read the terms and find out about these wagering after i already claimed the bonus. For now and the past 3 - 6 months 90% of the time I play with straight cash, the only time i am wagering now is if its a free bonus.
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Did already. but the terms and conditions already spoke. Thanks for the advice.
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Okay Valdes But I signed up a long time ago, and ZAR currency was not available then. Which is why i am playing in USD at the moment. I mean this most probably got updated after i signed up.
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Hi Fellow AG members Quick question. I registered at Fruity Casa a very long time ago and i could only open my account in USD currency. I made deposits before and often lately received no deposits free spins or bonus. Today I completed wagering on my Birthday Bonus and withdrew, they requested for documents etc. I decided i wanted to make another deposit and keep on playing while my withdrawal is being pending and processed. My deposits keeps on failing and now they telling me its because my account has to be in ZAR currency. They want to force me to register a new account in ZAR currency, although i wish to play in USD currency, because if i play in ZAR the conversion fees is always a lot in deposits and withdrawals - Which is what i am trying to avoid. They also informed me that they cannot change my account currency under my current account. Here is how live chat went down Amber : Hello! How can I help you today? fiekie : I am having issues depositing using neteller Can you check whats wrong Amber : Of course, one moment please. Ah I see the issue now! It is because your account is in USD and needs to be in ZAR. fiekie I prefer to play in USD my account has been like this for ages lol so what needs to happen now? I know on the other cadell i have accounts in zar can you just leave it as it, because the conversion fees are much more when depositing and withdrawing Amber Unfortunately it is no longer possible to deposit or play with a USD currency. I will need to ask you to register a new account in ZAR. fiekie Why cant you just change my currency? Amber We cannot change the currency of an account once there has already been played on. fiekie so you will close this account? Also why didn you tell or inform me before? should i wait untill my withdrawal? is complete? Read Amber11:03 am One moment please, I will see how we can arrange this for you. 11:09 am I suggest that you wait until your documents have been processed and your withdrawal as well. I will inform the responsible department to contact you via e-mail to invite you to register a new account once the withdrawal has been processed. 11:18 am Can I help you with anything else? 11:25 am I wish you a good day, I will close the chat now. I feel they should have informed me a while ago when this change happened now. because my account has been in USD for almost 1 year now. They can change to Euro as well, i do not mind, but i do not wish to register a new account... What are my options?
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Let's have some chit chat :)
Fiekie247 replied to ValDes's topic in Trivia, Quiz Games & Non-Gambling Talk
Yes i did thanks. -
Show time - let's see your winner screenshots!
Fiekie247 replied to ValDes's topic in Share your Winner Screenshots
Was my B day and received $10 free. Completed wagering and withdraw Forgot to take other screenshots.- 9671 replies
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Let's have some chit chat :)
Fiekie247 replied to ValDes's topic in Trivia, Quiz Games & Non-Gambling Talk
Well it was my birthday yesterday. Suprise i didnt get any wish via email from the Askgamblers team -
Dont they have live chat?
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Show time - let's see your winner screenshots!
Fiekie247 replied to ValDes's topic in Share your Winner Screenshots
Trust me, You only need the samurai free spins. If you can start the free spins with 5/6 scatters during the re-spin feature. Guaranteed to win x200 your bet easily. The Barbarian and Green Arrow free spins is very risky, although the multiplier can go up to x15. I must admit, it takes me on average 300 spins to trigger the free spins. Just pray you get the samurai ones. With Sticky wilds.- 9671 replies
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Let's have some chit chat :)
Fiekie247 replied to ValDes's topic in Trivia, Quiz Games & Non-Gambling Talk
Suits you... Love the profile pic. -
Nice wins I must admit, the paytable for Quick Spin is low for WIns of Fortune, but damn that re-pays after every re-spin of course if the spin adds another symbol. Hopefully make big win soon and winnings in this slot happens often though.
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Show time - let's see your winner screenshots!
Fiekie247 replied to ValDes's topic in Share your Winner Screenshots
Been waiting a long while for this one. - If only i could get that 5th wild - Would have been a nice x400 win. The new blood suckers is 5 wilds = 10 000 coins, imagine during free spins which is x3. It does not show the 4 wilds win though.- 9671 replies
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Yeah i saw Casino Euro has it available. Normally Casumo also get early or exclusive released from Quick Spin at times. But you know with this WIns of Fortune slot and most other quick spin slots, empty spins come very often - YOu can have 8/10 empy spins on average. Unless the game is in a mood. Leprecaun Hills , The Wild Chase, Phoenix Sun - Here you can see how often you get empty spins. Ill make deposit tomorrow to try the slot.
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Tried it at minimum bet and won free spins rounds with lots of bonus symbols. Won 18 free spins, won x36 my total bet during free spins.
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What's your favourite type of incentive?
Fiekie247 replied to JackElevers's topic in Online Slot Discussions
Free spins with no wagering on a good game ;-) and no max cash out.- 10 replies
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I tried it. Nice casinos, everything worked well. But i busted within an hour.
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Hello Do you mind sharing the website or group you joined from and self excluded from? Well they will keep your winnings as soon they realised you self excluded and there is nothing you can do about it. I am sure it is somewhere in their terms in a very fine print. They allow you to register and deposit as per normal and then when you withdraw thats when they will detect it. I hope they give your winnings, but would not keep my hopes up as the chances of you not getting your money is 95% unless the casino will act in Good Faith and pay you out or even return your deposits. Good luck and let us know about the outcome. We have had many and many of these situations and the resolution always goes into the casino favour. The best possible scenario we had was a players deposits was returned.
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Advice on a closed account and cancelled withdrawal.
Fiekie247 replied to TommyMAT8's topic in Casinos General
Forget about it and move on... Nothing you can do about it. This issue has been running through the forums over and over again, with no resolution favoring the player. One more piece of advise - Never self exclude PERIOD!!! Just stay away. -
Neteller and Skrill deposits do not qualify for the offer. Didnt know that, and i do not do credit card, so playing at Eat Sleep Bet in future is a no no for me....
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