pinnit2015

Also depends on what you like. Eg: If you’re a high roller, VS aren’t the best choice: you’ll get more from Redbet every month than a weekend booster. If you like a bonus, cos of low budgets; then again, not the best: a white hat gaming company is better If fast withdrawals are your thing; Mr Green are quicker than VS Tradas support outstrips VS hands down IMO. Point being: its all subjective, depending on the type of player you are, how you like to play and what you value more in a casino. Simples.

Your RTP or withdrawals is wholly irrelevant to whether you consider a casino perfect. It just makes it lucky for you. Substitute the word perfect for favourite and you’re onto something.

They have a few duds but PP games are quite underrated; all depends though if it does it things on the biggish bets. Sometimes the downturn in play from shifting up the bets is unbelievable; almost as if it’s only set to bonus on 20/40c

The fact it was suspended and they’re obviously on a quest to get it reinstated - per the daft emails to UK players in the last week- may make them more receptive possibly to complaints...OR it could work the other way and see them not want to draw attention to anything ?

I went, with Mrs P, of getting it 3 times in 7 days: surreal; the sound of them coming in is great. All were in FS as well: doesn’t seem to do it during normal play...

So they allowed you to not only register but also deposit? As of the 5th of May they’re obliged to verify you are who you say you are, before a deposit is made... Need to find out where the issue with Gamstop is: if EM (a BS company) received a nil response from GS the issue doesn’t lie with the casino seemingly. You can do a subject access request to find out; it’s free, ask for the results of their automated decision.

Their terms state one account per member but it reads as one account per Bitstarz account. As for their sister sites, had a quick scan and couldn't even tell if they had any, never mind who they are. They used to have a rep here, Ollie i think, who can maybe confirm.

They're perfect i guess unless you take into consideration: 1. They slyly lowered their RTP settings on PNG and other providers, despite their reps insisting 'we will always use the higher settings for our players' 2. They no longer process instantly during certain off peak hours - no biggie, but still an increase in withdrawal times 3. Removal of their loyalty department and the decrease in general of rewards across the last 12 months. A very good casino for sure but perfect? There is no such thing.

On a lighter note they sent a mAssage.... Hopefully I can get one from a delectable casino rep for verification ? ‘Oh, the 4corners aren’t visible, we’ll need to do it again’ Me : My pleasure

Problem here is that I don't think Gamstop is mandatory atm (apparently the UKGC isn't that impressed by it - wonder why): so it's a weird thing that it's mentioned in the LCCP but isn't mandatory until the UKGC do an announcement (it was meant to be fully operational by now). What casino is it? If they're listed as a participatory casino at the footer on Gamstops page then there's maybe a case to be made but surely if they've not signed up to it yet (and there are a few), difficult to see what can be done.

A lot of places will outsource their support so you may even have live chat being done in someone's living room. For companies with several casino clients it's entirely possible that one of these outsourced support functions has 2/3/4 casino's on the go at the same time.

Someone in the UKGC is thinking 'That's a great idea to protect Problem Gamblers' Someone in a Casino is thinking 'That's a great idea to reduce our payouts' Both feeling equally smug.

Never heard of that : only max bet that some casinos allow you to set. By the sounds of it they are inferring that it’s somehow a form of protection, but if that was the case then you should be able to get them to override it... obviously not, so it just sounds like they don’t want you betting a lot. Certainly wouldn’t be sending them another dime.

Nah, the day I resemble Johnny is the day I’ll need to carefully consider my life choices.

I’d hazard a guess at <500. I had a 300x just before it and in total, over about 3000 spins it gave the 100 about 5 times: the others were rubbish with hardly any wins in the last 5 spins. I started off on quids and just stuck with them the whole time

Starting balance was actually 20 quid - just a a lot of 100x plus wins on a quid: just showing you that you don't need DOA volatility to make a withdrawal ? Tried some MG HTML5 games but boy i didn't have the patience to play them: so clunky. Break Away Deluxe....what have MG done to a once great game. Ooft.

Get a UK Licence and u'll have a whole Island to yourselves ? Only joking - it's too expensive ?

Ah, HR...been there a few times. Never once have found them to be remotely human, never mind impartial/employee focused: employed by the business, for the business. Though I have enjoyed my sparring session with them in the odd Employment Tribunal or three over the years ?

Have to say I don't know. They do get involved to an extent with some of the big cases - eg. Casumo and will publish the findings on the site etc. Now, how they choose these, I'm not sure. Monetary value? Publicity generated? Pass. They state in their own complaints rules that they use the reports from consumers to inform their review - so, erm, they pay a bit of attention to individual complaints but that's about the height of it really. Even the GC has said that the reports they get from casinos re their complaints received isn't accurate - gee whiz. This is an extract: We are not an ombudsman or a complaints service, and we do not investigate consumer complaints on behalf of the consumer. In most cases, this does not affect the consumer because their report is about a potential breach of a licence condition rather than about the outcome of a gambling transaction. I find the bolded bit laughable...so, a complete failure of social responsibility, leading to a person gambling their 3rd mortgage on their house, may not affect the individual. That's naive at best. Why not empower the ADR's to take on the licence issues such as social responsibility? Let's be honest, if they wanted to protect gamblers they'd look at the benefits of banning reversing, insist on minimum periods for processing, arguably ban the progressive type games that actively encourage you to continue ur progress, ban bonus buy's etc. Seem's simple to me: you are the regulator that make the rules to follow and ergo you're best placed to rule if they've been adhered to. To give it to another body would possibly lead to subjectivity and interpretation of the regulations, which may lead to inconsistent decisions. In the UK we have the Care Inspectorate who regulate the Social Work Service and guess what? They are also the people who deal with individual complaints about the care service (there is a further port of call to the Public Sector Ombudsman) - point being, the regulator investigates possible breaches of care. You can't stand on a podium of protecting vulnerable folk without putting your money where your mouth is. Unfortunately, that's exactly what they do - either that, or they're a staunch believer of self regulation.

For payment issues etc, you have the ADR's at al - so that's kinda covered but yeah, for the social responsibility elements/general licence issues there is a bit of a chasm that needs plugged. Don't get me wrong, i think if they get enough detail and information through it does contribute to the triggering of an ad-hoc review but the cases they pick up on are likely to be the headliners (1million lost due to x,y,z) - doesn't really help Joe Public. I've just had an email from EveryMatrix setting my deposit limits at 185 a month due to 'indications that i may be a problem gambler' - now, 20 quid in deposits over the last year there suggest otherwise: why? Because they've had their licence suspended (haha - no loss) and are attempting to try and get it back by showing how good their procedures are - I've forwarded it onto the UKGC to show how UTTERLY BAD they are as i've only deposited that 20 in a year there, so how their procedures have identified that are beyond me ?: absolutely clueless. Fining these people must be like shooting ducks in a barrel.

Well, no, they don’t have a licence for Holland as Holland are only accepting applications for it at the moment as it’s not in place? As Coco says, you do seem to have an issue with casinos in general.

So, you tell the regulator that there’s a possible breach of regulatory conditions and the response is; feel free to complete an online survey? Bravo GC

Maybe the rep would like to answer why they take players from the U.K. with no licence ?