pinnit2015

Eh? What new laws? There was an update to the LCCP in January but don’t think it was anything major? They have already disabled CC from their site and that takes all of 1 minute Makes me a tad irritable when companies, and Casumo do this often, cite backlogs and staffing levels when they go on about delays; they’re there to manage their staffing levels and workloads so the customer shouldn’t even be bothered by this

Incase you have an account with Rizk; they operate in the same way

That periods been and gone though, so in my view it’s wholly irrelevant. If the UKGC came along with questions of RG their view would be ‘well you should have done it then’. Iv used CC at Casumo so really no issue IMO; if they thought it was a risk they should have banned them there is that was their view. But they have literally nothing, unless I’m massively wrong, to stand by re RG and withholding withdrawals. Don’t give them anymore info; they have no right to it

Note the above is AML - if they're holding on the the money for RG purposes then i can think of no valid reason for them to hold onto the cash. Apologies for the slight caveat to the above - as stated, knowledge is a bit rusty after being out of financial services for a few years now - i thought the terminate the relation ship at that point would have been sufficient. Still doesn't sit well that you can deposit at 12pm and be fine and at 2pm need to send in the kitchen sink. Given that it's RG though....ask them where it says they can hold onto winnings pending RG checks -it doesn't AFAIK. They aren't going to be slapped on the wrist for paying winnings out, they ill however be if they allow you to gambling from that point thereon.

I'd ask them - Terminate the relationship as you're not getting anything else from me and; Either repay me (per above) Or send my details onto the authorities (along with my cash) IF they do the latter the money is held by the NCA and then, pending their review, distributed to you when they complete their work

Bit of a caveat - there is scope for them to hold onto the cash BUT it's if they suspect you to to be laundering proceeds of crime (obviously the burden here is quite high and i imagine this would only apply if they reviewed your banking data and drew that conclusion - otherwise they'd have no reasonable basis to base this opinion on): where it is known or suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds If you're at this stage getting your withdrawal is the least of your concerns as the National Crime Agency is now looking at you. In all other cases: if CDD cannot be completed, then the operator must proceed in line with regulation 31(1)(c) and terminate the existing business relationship with the customer and if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer In other words - if they can't do, or you refuse to supply more info, or it's incomplete, terminate the account and repay.

Used to be the case that if you went in 'credit' on your CC you could simply use the card until you hit 0 again but that stopped. I went 2k in credit after a win 2 years ago and they block the card - if you phone them up they'll do a BAC's payment to your bank.

9 days is way too long, especially when they're holding folks' cash in the meantime. Not unknown from them for non standard information. They'll also probably ask you to send in your council tax bill, water bill etc - that's why i asked the OP to clarify what they were asking for all this under because, in asking for that, they're essentially doing RG checks - affordability. Seems to be a lot on the go there - asking affiliates to stop promoting to UK - either they're cleaning house with them or they don't want anymore new UK referrals. Probably find out soon enough.

Oh yeah I forgot to add that you’ll still be able to deposit which makes their interpretation even more ludicrous. For future if you are depositing a lot stick with the U.K. ones as you’ll only run into SOW problems with Malta ones.

FYI I know two people they did this to and, after a bit of push back, they paid the pending withdrawals and then requested whatever they asked for. As it should be

Has your play changed? Deposits increased? Why they’re asking stuff going back years is beyond me. Think of it logically; at that point had they concerns they should have asked about x,y,z. They didn’t. Ergo, to retrospectively go back is lunacy. Its been a while since I last worked with AML and it’s changed quite a bit so knowledge is a bit rusty. But I’m confident it’s the wrong interpretation of their AML duties.

NLC have three more coming up in the next 2-3 months: Barbarian Fury, Gaelic Gold and some Carnival game. Anyone who has a big-ish balance, or even those who want to try and get a few hundred from 25ps quite often, play their games. They kind of show why people game - honest HV games.

Going to make a crystal ball prediction and run with Casumo will pull out of the UK Rumours than big fine number 2 is on it's way (unconfirmed and only whispers)

Need to find the other stuff Essentially the w/d's being held to ransom and that's something the GC's said in the past is a no no. Also, interesting as to how this all fits into GDPR which relies on consent (they'll claim legal duty, blah blah) - you can't be freely giving consent when you're being told 'if you don't, we aint paying you' I'd push them to pay/complain to pending w/d and then shut the account and/or refer to to the Serious Organised Crime Unit if they've deemed you high risk for money laundering (which, by virtue of the request is effectively what they're doing) I don't trust MGA casinos to interpret any of this rightly - Casumo are one of THE worst in this respect - they're probably scared of another 6 million fine and, given the amount of dodgy affiliates they have on the books, scared incase of a advertising fine as well.

I thought it was Casumo as they have a recent history of this nonsense - incidentally, they've also imposed max deposit limits of 2k for all UK customers. A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. Could they have reasonably requested it before the withdrawal - er...yes, before the next deposit. Your cash was fine for the deposit that generated the withdrawal but not 2 hours later when u request a cash out? Absolute tosh.

It’s a credit card so any plus on it is an amount added to your bill Minus means instead of owing 1000 you now owe 400 (the -600), so that’s right Only on a debit card if it showed a minus should you worry

Is this Casumo?

Don’t have the time atm to find it but in answer to RG; nope, nope nope they can never stop a withdrawal based on out the outcome of RG; they may stop you from playing there or limit you, but that’s it. No difference; I was just wondering as casinos have a habit of requesting info for SOW and using it for RG; unless it’s in their privacy policy that’s pretty much illegal If they are withholding it based on RG then that’s ridiculous If time I’ll try and fish something out They May find you to be the biggest addict once they review the docs but the money’s still yours

Casino pop are running an advent calendar in Feb? hmm

They can’t withhold your withdrawal due to SOW; this is clear from the recent changes to the LCCP. What they should have done was pay you and then put the account on hold if that’s what they wanted. Go through the relevant section of the code and quote it. In answer to the last question about stakes back; no Is this SOW or RG? What exactly have they asked for it under?

On a side note: Thrills were a really good outfit when they started - then they went south really fast Rizk and Kaboo are probably their two best - Kaboo pays fast but their loyalty scheme is a bit on the cheap side. Guts - well, once the pinnacle of a great casino haven't been good for a number of years. Delayed withdrawals, glitchy website etc. Probably the slowest payers of the 4. AND still adamant they lost KYC data when they re-requested it - claimed there was a glitch in the migration - aye right.

Agree with this - as much as i think Olle's s decent rep, i think the response about why USA isn't geo blocked was weak to say the least. Unless it's one of those 'we don't accept USA etc, nudge nudge wink wink' That's now two people here who say they're from the USA and can play (which tbh i don't care about given the US's attitude but not if it's going to be used against them when it suits ) so it's not particular true to say they don't accept country X. Regardless of what the players do regarding VPN's etc, it doesn't sit well that 'you're from a restricted country' can be trotted out as required when it's quite clear they have controls to stop people from the UK from signing up.

Surely in no way related to GiGs financial deterioration Can’t say it’ll make a difference for players: both set ups are no frills, no loyalty based casinos; the beige of the casino world. Similar withdrawal times etc as well.

Yeah, I got rid of my CR account and won’t be reopening just to play it The memory of once my favourite slot: many excellent sessions including 2 4 reel wild desires in 2 hours, was rained enough with HTML5, so trying to remember the good times as it is

Cocopop by day Olle by night