Jacklew63

Hi all. Great news. All funds have been sent today. We have agreed the account to be closed.

Thanks for all the info and help though. Much appreciated.

I have today logged a complaint against them and contacted ECogra who deal with their complaints. So now just have to wait as the withdrawals are now put back in the account due to not sending documents in.. i have sent in all they asked cannot do anymore. May as well just spend the money in the site and close the account for good. Really PO with them........

They have also informed me they have a backlog due to the new laws that have come in and that is also a factor to the delay.

I have nothing to hide concerning where i get my money from. I work 5 days a week. The only transactions they will see is my wages going in. Bills plus deposits when i have lost/won at casino. More loss than won . They are asking for that period as they state the amount deposited was above my wages. But at that time i could possibly of used credit card. Of which i no longer have.

Hi its been 9 days..... is that normal???? Thought it was 72 hours max

Have just been on chat and yes usual reply, they are awaiting a team member to review as they are not allowed. He also stated that a person can still deposit even though they ask for this. Told them i will be seeking advice tom noon.

Going to go on chat and email stating i am refering to GC as to funds being held to see if its legal. But thanks

Yes btw. This is the response i got this afternoon. As you can see from comment no withdrawal allowed until cleared.

Hi yes this was SOW when it first came about. It has been rejected on the verification side and i have had pending withdrawals for a week. Now it seems like RG from 2016. What do i have to quote from SOW?? Can they bring in RG from 2016 also to stop payment?? Since I sent in I D and SOW last Monday, i just thought it was a couple of days max security and so yes have deposited with them since. Got email yesterday saying they needed extra statements and account is now restricted until i prove RG spending. If they are claiming its RG would this make a difference??

Hi i have sent them back statement from 2016 and they still not happy with that. Have told them i cannot do any more. They need confirmation i was able to gamble. Just wanted to know if they with hold payment because they think i couldnt afford to gamble..... can i get my stakes back....

Hi any help would be appreciated. I have sent numerous items to prove source of wealth but they are now asking me go back to 2016, as i spent over my income. I have sent a bank statement and also told them i had a loan a few years later, but they still want more. I have told them all my bills and sent proof of earnings but to no joy. If they still say i need to prove how i could afford to gamble if not they wont clear the winnings can i say i want my stakes back as they didnt ask me for proof of this before????