Afi4wins

@cocopop3011 Do we have Bovada's casino rep here?

@LeoTo91 Hi there and welcome to the forum. This time of the year is unfortunately a period when casino's staff go on leave and holidays, so all pending work gets delayed. This is probably the case with yours too. Investigation of your account by the relevant casino team has taken quite some time already but this not really surprising though. There have been cases whereby investigations took some months to be completed, so I guess you'll just have to wait.

Don't mean to interrupt but if the game is listed in the Christmas list of games at any casino, then it is eligible for this contest.

Go ahead and post your screenshot in the right topic...if @cocopop3011 doesn't delete your screenshot here, I will.

Wooooo...NICE! 2 contests running at the same time....killing 2 birds with one stone!

This guy can talk like he's been in the pub all day and all night long!

@Edink0 That's good news mate and just before Christmas too. Enjoy it and have a merry Christmas holiday. There are lots more of other good casinos out there for you to choose and play at. Strange and weird as it may be, but one casino can be very good for one player, but very bad for another, just as in the saying 'one person's meat is another's poison'.

Done!

You mean I should post back my previous schedule of prizes and that will be used? Or wait for yours to be announced?

Yeah, I posted that originally but was soon removed by @cocopop3011, so we just have to wait for the confirmation.

Your 1st currency is INR, so you can either choose NZD, CAD, USD or EUR. No such special privilege as "I will play with whatever is available" - pick 3 currencies and that's it.

My 3 choice currencies do not change and will not change - MYR, USD & EUR.

@cocopop3011 Just a reminder as usual - this contest will be ending on the 23rd Dec, so you need to confirm the prizes asap.

@PII Since you've got their reply confirming receipt of your self-exclusion request, then you have the right to get your deposits back. Write in again to the accounts dept and to the Manager as well, attach the proof, and request that your account be closed and get a refund of al your deposits. See what they say next, but being Christmas holiday season now, they may take some time to respond back.

@teambangladesh Does this mean that the casino has accused you of having a duplicate account (maybe opened by that fraudster)? 1 year is way too long for this issue to have been solved, so there must be a serious problem somewhere. Have you written to the casino's Support Team or Manager explaining that your email had been compromised and cannot be used anymore? My old email was also compromised some years ago but it has since been permanently disabled and cannot be used for correspondences. Back then, I used a new email address to keep corresponding to the casino, informing them of the old email situation and requesting them to accept my new email. Some casinos didn't accept the requested change but a few did.

@PII The first thing to do is to get the casino to confirm that they did receive your earlier self-exclusion request, which I doubt they had, otherwise they shouldn't have sent you that welcome email response.

During this time when Christmas is just 4 days away, most of the casinos' staff have already taken leave and things usually would slow down to an almost stop! Unfortunately for players who are waiting for payments or resolutions to be made, they have to wait till probably AFTER 1st week of January 2026!

Nov payments may most likely be made BEFORE Christmas next week, but I can't be certain of course mate. @cocopop3011 Can you look into this please?

That's not good news at all, not even helpful. Now they are saying they want more KYC documentation, but that's not a breach of their terms as stated earlier on isn't it? Looks like a case of delaying tactics here, for whatever their reason. A number of other players had already went through similar cases before this, so just have to wait and see what their response would be next.

@Edink0 At this moment we do not actually know what the supposed issue is - they said it's due to a breach of their terms, but have they said what breach it was? Also, have you contacted their accounts dept (as suggested in the pop-up message) to find out what actually the issue was that need to be resolved?

@Edink0 Hi there and welcome to the forum. Please note that we do not allow external links to be posted in the forum. What you can do is take a screenshots of the 2 instances and post them here for others to see.

@Amanda068 Hi there and welcome to the forum. Did the casino gave any reason for the delay? What kind of games did you play - slots, table games, sportsbetting?

My darlings came to my rescue in times of need...True Love 1943.23x (WE88)

@Ultras34 Was that played at Vavada casino? Your screenshots only show the casino name partially - we need to see the full name or casino's logo please.

Thai Paradise - 442.66x (WE88)