cocopop3011

I'm afraid this is where you are wrong. AG has had this casino restricted for UK players since the day the review was published because they do not hold a UKGC Licence.

Always one step ahead of me

No they’ll count, I just meant because potatohead asked if old reviews from 22/23 count

Reviews must be wrote in the current month

I’m not sure what date they are up to, we are entering the voting stage now so I’m not sure if there will still be a heavy backlog

At the time we were making a lot of changes and were short of staff to keep up with the suggestions. However, I will create a topic in the forum for Suggest an Edit later and we can do it that way

Good luck

@jan duchau we are investigating AND speaking to the casino regarding this, please just give me time to finish our investigation, I’ll get back to you asap. I’m not sure we can do anything to help in terms of your wagering, because you’ve run your balance due down now have you?

@jan duchau and what did support say when was questioned the wagers? And why only a small percentage was wagered out of your balance?

@jan duchau I’ve removed the list just to keep this topic tidy. But these games are all completely excluded right? What I mean is are the games you can play definitely contributing 100%? It would seem like the only reasonable explanation as to why only a further 72e was wagered?

So are some of the games just not counted at 100%?

Wait it happened again at the same casino? And the casino are saying there’s no errors? This is not acceptable from them, have you carried on playing since the bet? And can you get game logs of the 100e bets? Because you could have grounds for a complaint and get the 100e back!

I don’t really understand what you mean? Sorry I don’t have time to download files to read please can you just type it here?

I think at best you could try a complaint in the grounds that the terms did not state b&d and I’ll let the team know that we also had it at 40x, but at best I’d say all they will do is change it to 40x only, but I doubt they’ll even do that because they’ll cover themselves with the fact they have said “funds” meaning entire balance. It’s a CRAP term to use I agree!

You wouldn’t get your deposit back, and the fact they used this terminology will probably cover them, it’s misleading but I’m not sure we have an argument against it.

Nice Afi, well done

I absolutely agree.

Yeah but that’s very misleading by the casino, it should be clearly stated that this is bonus + deposit which is why even our team have not written bonus + deposit so I will be addressing this with them tomorrow.

Okay so the casinos terms and conditions state 40x too? If so then you can definitely open a complaint. If not, unfortunately it’s an error on our behalf, I may be able to get the team to look into it, but let me know what the t&c’s say first and then we’ll go from there.

Please please please always report it to me Afi, using our reporting topic we have. I can get stuff like this changed immediately

Not just a pretty face my friend

Why don’t you just screenshot what is relevant and then add them as attachments? Might be easier?

@jan duchau as per Afi’s reply you need to include the information in your complaint. We have thousands of complaints being submitted, they don’t have time to click links and read through loads of people replies, some of which completely not relevant. You can re-submit the complaint with the correct attachments

Hmmm, I’ll have to check the invoice when home, I don’t have access to my laptop to check right now but I will as soon as I can.

Sat in a hospital a&e since 1am and still here so phone in hand to keep me awake