cocopop3011

Tricky one tbh! When we have a PP contest I will chat with them and see if we can allow it.

No worries, just let me know if you do so I can chat to the team and let them know about it in advance. But yes, let’s hope that it will get sorted and you won’t need to

@jan duchau if you mean this is tomorrows submission, can you pretty please upload it tomorrow. Let me know if that’s what you mean and I’ll delete the post or you can edit it with permission to remove your screenshot, up to you which one I’m happy with either.

@brassnuts I tell you what, let’s do this. Please submit a complaint using this link below, you’ll be able to enter a complaint with my link regardless of being in the UK. And, I will speak to our AskGamblers Complaints Casino Service tomorrow and explain. PLEASE include as much information as possible, including everything you have told us here and that email that you sent you and any others. We can try and help, I can’t promise anything but we can try I’ve searched our site and I can see that we have helped other people in a similar situation before so we can try, if you’re happy with that? https://www.askgamblers.com/online-casinos/reviews/chipstars-casino This link should work for you, you can scroll to the bottom to submit a complaint. If it does not work please let me know.

No no, it would have to be for the 18th, maybe he done a typo.

The Curacao licence won’t cover you, it doesn’t cover UK players.

Good luck! Let us know what happens.

And they haven’t responded to this proof that you sent them? Do they have live chat that you can go to to ask for an update?

No no I’m just trying to explain to you why AG can’t help you with a complaint. Listen, I’m not against you here, I want you to receive your winnings, I’m just saying from a professional capacity we have our hands tied. Could you share the latest Correspondence with us the casino sent you and i can try and tell you what the next steps are. Did they except your source of income for crypto?

@brassnuts No we don’t have to provide this. The Uk has always been restricted at this casino because they don’t have a UKGC licence! It’s never been any different. I don’t need to prove that because that’s how it’s always been.

If you visit our review it shows you are restricted from this casino because they have a UKGC licence - screenshot attached

I am in charge of the forum, not Bojana. When you see staff members viewing the forum they are not forum admins.

But you’ve chosen to play here knowing they don’t have a UKGC licence and you knew your were restricted from an AG point of view because you wrote it in your first post. We don’t allow any casinos on our site to show UK players that can play if they don’t have a UKGC license, If they don’t have a UKGC licence we will show that it is restricted for your country which is why you can’t find it in the list for a complaint. Whether or not you’re worthy of the winnings is any other question tbh. I know you said you played here because of our review, but our review should show you that you’re restricted here. I honestly can’t say whether the casino will pay your or not. I hope they do that’s all I can say really.

But the problem you have is if ther don’t pay you there’s nothing you can do because they don’t have the UKGC licence to protect you. So if you play at these casinos without checking if there’s a licence to protect you, then you play at your own risk. And if you play at casinos with a UKGC licence you can use our Complaints Service. I guess all you can do it hope for the best, it’s most certainly delay tactics but I’m not surprised considering they don’t hold a UK licence. Good luck I hope you get your winnings.

Hey, you’ve not done anything wrong don’t worry, your screenshot will be accepted I’m just thinking ahead for the future don’t worry. It’s a great find for when you have a low balance, so GO ICY

This particular game will be excluded for future contests. I’ll reconsider my thought on the minimum bet, I don’t think I’ll be imposing one because of different currencies it gets tricky. But im prepared to restrict certain games in the future for sure

With all paylines active? May have to restrict this game in the ne t contest

Yes I would say so, did you manage to file a complaint yet?

Do they have an online contact form?

I've never played in crypto but I know @Fiekie247, our crypto expert has said that some crypto casino still require KYC.

How come? What's happened?

Well, that is great news indeed! Now we just need another PP contest, hint hint @Jelena_PragmaticPlay

Hey, remind me closer to the time because you know my memory span is short

So do you primarily look for casino sign up offers only and leave any future bonuses alone? I never used to accept anything less than 50%.

What if you know they're good online casinos, but they have high wagering, does that put you off? Or will you play without a bonus?