cocopop3011

Sorry guys I meant to write that is an UNACCEPTABLE timeframe, not an acceptable timeframe.

Oh really? I'm quite surprised that Casumo is taking that long to get back to you to be honest. That is definitely an acceptable timeframe, right @pinnit2015

For reference, how long have they been "waiting" for a team member to review the account? If it hasn't been that long maybe it would pay just to give it maybe another day or two first?

Correct! As above. On my Credit Card any payments I make off my balance will show as a minus. So, for example if I made a £60 payment off my balance it would reflect as -£60 on my statement. If I had deposited at the casino using the CC and the same amount it would reflect on my statement as £60 (no plus or minus, just the amount). Also credits to the account are usually highlighted in green in my experience. I hope that helps.

Hi, Sorry for the late reply on this one. Could you give us an update on the withdrawal? If it still hasn't been processed, is this your first withdrawal here?

Can you reveal which casino is? Also can you let us know which payment they are holding? Have you just made a deposit?

Please make sure to keep to English in this part of the forum.

Guts was in my top 5 at one point, I really don't know what happened to them.

Hi and welcome to the forum! I've edited your title, I hope you don't mind! SOW back to 2016, Geees that is a tough one. So have you actually managed to supply the casino with the proog from 2016 and they're still not happy with how you've had the income to play or is it that you're struggling to date back that far?

Both you and the casino have been in the wrong in this case - two wrongs do not make a right. Just explain to us why you think you should have your winnings? Because you know full well and admitted right from the start that you did not read the rules.

Standard for a casino to do extra checks on a withdrawal so big. Nothing new there. Should the casino have picked up on your country before hand? Absolutely, you should not have been able to make one let alone two withdrawals. Should they honour this withdrawal? In my opinion NO. Bottom line is, you lied in order to play. Sorry I know that’s not what you want to hear, Id love to see you get your winnings I really would, it’s not that I’m siding with the casino but you blatantly and even admittedly broke their terms, how can you honestly expect them to pay you? And I do agree with the comment above, Hopefully the agent at the casino Olle mentioned will now learn from their mistake as well as you!

Evening all, hope you are enjoying your weekend. So, Betsson have acquired the four casinos Rizk, Thrills, Kaboo and Guts! What do you all think about this move?

???

How exactly do you expect us to help you? You are in breach of their terms and conditions! The rep has already admitted fault on the casino for allowing the first withdrawal, their bad! Just because of that they’re not going to let you carry on breaking the rules. I honestly don’t know what you expect AG to do to help you here? And If I’m being frankly honest, I agree with the rep that you should now be happy with the 18K profit and leave it there. Would I be gutted if this was me? Absolutely! But sometimes you have to accept when you’re wrong and you are in the wrong for not reading the terms and conditions which you stated you didn’t do at the very start of this topic. If u had read the rules you wouldn’t even have the 18k profit because you would never have played.

Yeah I think he said the winnings have already been denied anyway.

I can assure you we are in no way related to BitStarz, you’re just trying to find fault. I will tag @ValDes to help you further with the complaint but I’m not sure you even have grounds for complaint since you’re in clear breach of the terms and conditions. However, Valdes can clarify this better than me. Please be patient and await his reply and be mindful of the forum rules in your future replies.

Thanks for sharing.

Ahhh, sorry guys! Hopefully the next one will be available to you all. I'll keep you posted.

I initially thought the same then I wonderered if he was referring to mBit

Hi and welcome to the forum. Brace yourself because you're not going to like what I am about to say but I will just state facts rather than opinion. 1. BitStarz do not accept players from the USA even when playing in bitcoins 2. The reason you could not select USA from the list of countries when you registered is because they do not accept players from the USA 3. You should never have entered Russia as your country of residence - this is asking for trouble regardless of what casino you are in 4. In answer to your questions "why does it matter what country you are from" - Is because there are laws in place and the casino has to follow these laws to keep their license Now a question - So they've said the will return your deposits have they? And are you saying you haven't received that ?

MB? Which one are you referring to?

This topic is almost two years old and most definitely expired now. Sorry. You can check HERE for their updated list of bonuses though.

I'm actually not sure we do have another forum post, I do believe this is the only one so it's hard to say with no real feedback. Apart from the one above of course.

Thanks for sharing!

Does Vegas Crest still accept players from the United States? I was reading their terms and conditions earlier that's why I ask?