cocopop3011

I’m off on a vacation to sunny Malta. In my dreams of course It’s by the power of the Internet.

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Things will resume from April Afi. I’ll be meeting with Guru next week to discuss our plans going forward. I’ll do an update at the end of next week

Yes don’t worry guys. Invoices for February will be prepared Monday and paid next week.

Excellent news guys! I’ve literally just had an update to say we are ready to make payments!

Pleaee keep to English in this part of the forum.

We haven't seen @blondie for a while now. Where are yoooou?

I have just checked the transcript. But the bonus had expired right? I mean even if it was 8 mins that 8 minutes more than it should have been?

Quite a lot of casinos are doing this now to be honest.

How could we ever forget

I have now received evidence from Skywind that the OP was playing in fun mode. Due to confidentiality, I cannot release it on the forum but I am satisfied that the player was in fun mode. Thank you to @RoyalStarsCasino for being so co-operative. @jan duchau I understand this is not the outcome you wanted but I ask you to remain respectful in your replies. Going forward I can only refer you to the regulatory body if you wanted to take this further. I also understand you wanted the reps full name but please note we are not a liberty to release such personal information in the forum.

Just to update, I am waiting for screenshots to be sent to me from Skywind. The topic will remain locked until I have those and then I will reopen it.

@jan duchau Please check your PM as soon as possible.

This topic will be locked until I can investigate all screenshots and communication. Please allow me a few hours.

@jan duchau I’ve just had a look at the screenshot you submitted and zoomed in and can also see Test Mode - maybe you did not realise you were in this mode at the time?

Me too Afi. Me too!

Please keep to English in this part of the forum.

Please try and use Google Translate to convert to English when using this part of the forum.

We don’t need to state employed by AskGamblers, because isn’t that absolutely obvious

AskGamblers DO NOT make the determination! The end result of a complaint, once opened depends on how the casino or player responds. AskGamblers staff are trained to decide whether or not conplaints are accepted or rejected based on the guidelines you see when you try to submit a complaint. BUT once that complaint is open - it’s down to the casino and player to communicate with each other. Both parties must provide evidence to back up their side of the argument.

But there are no conflict of interests. AskGamblers is AskGamblers, casinos are casinos. When a complaint is opened that complain is against the Player Vs Casino. AskGamblers act as the mediator between the two. Joe that complaint is resolved entirely depends on the casino or the player. AG will step in and close the complaint if the casino or player do not respond in the timeframe.

Thank you for updating us.

Reviews won’t be open for March. Right now, I’m not sure if it’s permanent. Once the transition is complete I will be making changes to all paid contests in the forum but I can’t fully make the decisions yet. But will update you as soon as possible.

No idea what you’re going on about.

Guys, I am hoping to have an update on your payments next week! I will of course keep you posted, but I am keeping my fingers crossed that we have the progress we need to continue next week. Thank you for being patient so far.