cocopop3011

Hello and welcome to the forum. I think France is in with a good chance too.

Hey guys Thank you @Blackjax for reminding me about this. We are just going to do it for fun this time. I know I said we would have a contest but I haven't been able to arrange anything without our provider contests being so busy. But let's just have some fun and some admin points! Please say who you think will win in each category. If they come FIRST - 10 Points If they come SECOND - 5 Points If they come THIRD - 3 Points Whoever gets the most points in the top three will receive admin points. Categories are: Best Online Casino, Best New Online Casino, Best New Online Slot Best Software Provider You can find who is in the running here

Hello and welcome to the forum!

They have sent proof to our complaint team. This topic will now be locked as there is nothing further we can do to help you I’m afraid .

If you don’t trust AG, you are free to try open a complaint on another site. If you don’t need advice, I’m not sure why you created this topic then?

Unfortunately not, we are not permitted to share them. But I can reassure you that AG is merely the mediator, so the proof sent would have been sufficient enough for the team to decide to close the complaint. You can take the advise sent to you if you want to take it further, but there is nothing more we can do to help I’m afraid.

@RazorR which part of that bonus game did you actually get to?

Okay thanks. So it’s still possible not to win a prize then?

Right okay, so can you help me understand this game better. What happens when you enter a bonus? For example, I can enter a bonus round in slots and still not win a prize. I just want to add, the casino has provided proof there was no win, but I’m just trying to help you understand the outcome better.

But how do you know it was a winning bet if the game froze with no outcome? This is what we are asking you explain. So far you’ve not explained or shown us any proof that you know it was a winning bet. The game froze?

Invoices will be sent today and I will ask that they are paid ASAP due to a few delays we've had this month. Something happened that took me away from the forum yesterday so I will ask these are paid as soon as possible. Thanks for your patience. @Flatzem your new amount is 195 EUR @Icy Your new amount is 380 EUR

Hello and welcome to the forum. I'm not entirely clued up on these kinds of bets, could you explain the difference actually is between these bets?

What makes you think that you won, if the game froze, how do you think you won a bet, and how much do you even think you are owed? We are just going around in circles here.

Okay, I don’t see any issues with these so far, times don’t really make a big difference unless it’s the first and last day.

@Fiekie247 please explain your concerns with the different types of logs.

Please wait while I just work out the difference in game logs.

Please can you show me the difference between these two logs.

@RazorR I have checked and can confirm there was no win. Unfortunately we cannot do anything further to help in this matter since you have already been returned your bet which is the only thing that would be owed to you.

I wasn’t in the forum yesterday I’ll have a look for you today.

Okay cool, thanks for giving me that info.

@Hribii please confirm you are still active here, I will need your payment details if you win.

Hello and welcome to the contest, your desktop screenshot doesn’t have a date? Is there a reason for this? Just confused because then the times don’t match up from the desktop and mobile version?

Yes they did. I won’t have access to this till tomorrow but I can guarantee whatever it was it would show that no win was due to you.

No worries I’ll sort it.

I am very sorry to hear that. And I hope you’re able to get back on track. I would suggest using a self-exclusion feature in your casino accounts to help manage your money better. Let me know if you need any help.