Unfortunately we have had a big volume of reviews which I have to manually read, check, approve and log on my own. You’re just going to have to be patient. You already know the rules by now.
Hi and welcome to the forum! The duplicate account issue is where you’ll have a problem here especially with this brand! This happened to me with casino rewards years ago and a 1K withdrawal - multiple account lost my money. What kind of communication have you had with them since the 2 weeks?