cocopop3011

It’s an Alternative Dispute Resolution. Where are you from?

I’m not sure how basic player safety comes into play here. There are many people who are registered at multiple casinos and can do so responsibly.

Nope there is no need to cap, players can use as many casinos as they like. There is no logical reason to put a cap on them.

I’ve explained it to you several times and I’ve been very clear. Unfortunately there is not further commends I can make. We have advised you to use an ADR and that is our final response.

But again you are misunderstanding. There’s nothing to disclose to you because we do not know what evidence CasinoGuru received. It has nothing to do with us what they received. So your question will always remain unanswered and unfortunately neither I or the complaints team can help you there.

Like I said - we do NOT chase other complaint services to see what evidence they received. We are AskGamblers not Casino Guru and we do NOT interfere with each others complaints. It’s very Very Simple to understand.

You’re absolutely made up this scenario in your head! I have never once said no mistake was made - I told you I have not seen the evidence. You can assume anything you like but we look for facts here not assumptions. You can assume the evidence was difference but the FACT is I do not know. We do not liaise with Casino Guru regarding complaints and evidence. How hard is this for you to understand?

Have you submitted a complaint please?

We wouldn’t know that. It’s confidential what evidence casino guru have and likewise we can’t share ours.

You don’t need anyone from the complaints team to because I am already in touch with you. I have already spoke to complaints and there is nothing further for us to say - we have already offered you be best advice moving forward.

Is there something we can help you with here?

Exactly this! If CG are making these allegations then they need to either be following it through or giving the player the best advice moving forward - like we have to contact the relevant ADR.

@Blackjax just two for you in this one, right? We didn’t include these last month did we? Jog my memory please.

Contest closed for September. I will be checking these through the course of next week.

Contest closed for September. I will be checking these through the course of next week.