cocopop3011

@wongstanley919 Which part of Canada are you please?

Hi and welcome to the forum. Do you please have a screenshot of this term in their terms and conditions so we can have a look please.

Hi and welcome to the forum - can you tell us a bit more about what has happened please?

Hi and welcome to the Foum. Please let me check this with my team and I will come back to you asap.,

Hi and welcome to the forum. Have the deposits definitely not been returned to your bank balance?

Final Leaderboard 1st @marius1978 9711x (70 EUR) 2nd @loceff13 1846x (55 EUR) 3rd @Blackjax 1225x (35 EUR) 4th @formerPokerpro 796x (35 EUR) 5th @Maiwen 675x (30 EUR) 6th @Afi4wins 574x (25 EUR) ---------------------------------------- 7th @Flatzem888 399x 8th @Icy 347x

Hi and welcome to the forum. Sounds like a pain, are you putting in the country code okay?

The issue is - it’s left your account you can see that, but maybe they haven’t received it and your bank failed to credit it back to your balance. This is why they need to see the transaction so they can investigate whether or not the money did land their side.

Okay, did they give you a timescale to work with?

As blackjax as stated above - you will need to submit what they have requested. I know it's a pain but it'll take just a few minutes. Find the transaction on the screen and record it and submit.

No they just went a video showing the transaction leaving your account. So you can record that part. This may be an issue you need to take up with your bank if they’ve not actually received the money. Are you sure the amount wasn’t credited back to your bank?

I’m sure you will - give them some time

Please just give them chance

I’ll check this out now thank you!

Oh really? It’s actually not that uncommon at all for a casino to have this term - or up to 3. It’s sucks though!