cocopop3011

You repeatedly ask the same question about reopening the complaint which I have responded to multiple times that I cannot do that. Topics that become repetitive will be locked when there’s no further help I can offer. However if you fully understand that I can’t accept your complaint I’m happy to keep this open

Okay this is going to be the last time I explain before I lock the topic. I am not in charge of complaints. I cannot open your complaint. I have explained to you multiple times what our complaints department have told you to do and their decision is final. If you are not happy with this, I suggest you reach out to support and maybe they can explain it better to you. I am a forum admin, I do not accept or reject complaints.

Thank you for your feedback and welcome to the forum

Hi and welcome to the forum

Hi and welcome to the forum, sorry I’m not sure what you mean?

We are aware that casinos do this, but you have to remember that the final decision isn’t just a public vote so regardless of whether or not these casinos offer an incentive to vote it doesn’t really give them any better chance at winning

You can use live chat to get in touch with support as there is no further help o can offer you in regards to your complaint. (There’s no further help they can offer you either - but you should contact support if you’re not happy with the complaint outcome as I’ve already explained it well enough from my end)

Of course it makes sense, you’re new to the forum so maybe it won’t to you. But over and over again I have dealt with cases that have lead to a complaint being approved only to find that actually the person in the forum only told half a story.

Unfortunately that’s not true - you’ve told your side of the story we do not have any other side to go with to make such an assumption here. Same goes for the multiple account case - we only have the persons side of the story. Many MANY times we have had players come here to complain open a case, it’s been accepted and the casino has proved that actually the player is in the wrong. You cannot assume that everyone who comes here with a complaint is right because I guarantee you they are not. But again if you have issues regarding complaints about this you will need to contact support from now on please.

You’ll need to contact support if you want to chat about the complaints because like I said I don’t have any control over that.

That’s a shame Unfortunately I have no control over the decision making as I don’t work on the complaints department. You are welcome to leave a review and I can deal with that. Did you try a complaint at another site that might take it on?

I don’t know what you mean?

I kept wondering why everyone was bringing it up so often honestly I’ll do the draw Monday and get invoices sent Tuesday latest sorry for the delay guys, this one is completely my fault.

Omg yeah I wondered why you were all waiting when Afi had done the leaderboard. Good job you said I’d already recorded these results

Afi has posted the leaderboards above