@bp54 Both I and the team have been looking at Deloro Casino closely today and even though we are taking your situation with them seriously, we are not able to currently lower their CasinoRank due to the fact they currently have a good standing at AG. We have looked at complaints which have a good history of being resolved, and there are more than 300 player reviews that are rating them 9.5 + .
However, I strongly now encourage you to wirte a review for this casino so I can get it published ASAP. Negative reviews will impact their score - I will also be checking the backlog to see if this casino has any outstanding reviews.
I'm sorry we can't accept the complaint, that one is out of my hands I'm afriad.