cocopop3011

Hi and welcome to the forum. Sounds like a pain, are you putting in the country code okay?

The issue is - it’s left your account you can see that, but maybe they haven’t received it and your bank failed to credit it back to your balance. This is why they need to see the transaction so they can investigate whether or not the money did land their side.

Okay, did they give you a timescale to work with?

As blackjax as stated above - you will need to submit what they have requested. I know it's a pain but it'll take just a few minutes. Find the transaction on the screen and record it and submit.

No they just went a video showing the transaction leaving your account. So you can record that part. This may be an issue you need to take up with your bank if they’ve not actually received the money. Are you sure the amount wasn’t credited back to your bank?

I’m sure you will - give them some time

Please just give them chance

I’ll check this out now thank you!

Oh really? It’s actually not that uncommon at all for a casino to have this term - or up to 3. It’s sucks though!

Haha I know I seen it when I was away!

Thanks for your insight!

How much is that in usd / eur?

Good luck and keep us posted. If you have any questions just ask.

Thanks Blackjax!

No only if they’ve been accepted please.