cocopop3011

Yeah unfortunately this is just one of these cases where we cannot take it any further. These ones bug me the most because they’re often the ones I want to help the most but my hands are tied here Afi.

I completely understand and I read all of your posts. But just like CasinoGuru - there is nothing we can do to help you here, just like they can’t. The casino has submitted evidence and whether or not we question the authenticity of that evidence is irrelevant as we are just the middle man here - we dont necessarily fight the casino for you - which is why I suggested you use on the ADRs for this. Do you understand that? I can request to see the evidence but it won’t make a difference in regards to whether or not I think this evidence is real or has been falsified - as I have no power to fight the casino anyway which is why I’ve not asked to look at it. I really understand the frustration here and wish I could help you further I really do. Our hands are tied on this one, as I imagine caisno guru felt the same. I’ve actually spoken to them regarding this case too. So please know, that I have gone out of my way to try and help you here.

Wo give the game a go today as I’ll probably start this the next day now.

It was always going to be anyway Afi

Sorry I can't go live with the PP contest yet as we are still finalising some last details. It may start a day later I shall let you know tomorrow.

Hi - yes, so we received evidence that a duplicate account was created which is why we cannot accept the complaint. However due to confidentiality, we are not obliged to share the evidence. Have you contacted any of the relevant ADR’s? If you have I suggest you do as your next step. Sorry that I can’t help you further. I have not requested to see the evidence but I am satisfied our complaints team have seen it and offered you the best advice moving forward.

It is, good guess!

it will be up later for you all to see.

Nice! I didn't even know that myself, so thanks for sharing.

Did you manage to find them to vote?

Good question! let me find out for you.

@Flatzem888 I'm not sure who is doing our games now but I will check where we are at with this and let you know.,

Good luck, keep us updated. Strange request though asking you to post here to verify?

I can request it but unfortunately, it's not something that just happens that quickly and may never be added. Have you had any communication at all to say why it's being withheld?

Sad times