It's just because of the nature of the complaint which is why you have been referred to the licensing agent for better help. I wish we could have opened the complaint for you, I really do and I'm sorry we can't offer much help.
I have published your review but edited your one sentence regaridng CM to direct members here rather than a different site which would go agsint our community guidelines
Hi and welcome to the forum. I'm sure some of our members can come here with some good suggestions for you!
@Blackjax @Icy @Flatzem888 think you guys could chip in here.
@bp54 Please follow the advice above to get your complaint to the right people and let me know once your review has been submitted so that I can approve it.