ValDes

Welcome back mate! Still struggling to find out what you wanted to prove and to whom, but anyway, it's good to have you back.

Hello there and welcome to AskGamblers. In your place, I would be patient enough and give the operator some time to perform the relevant investigation. Keep in mind this could take anywhere between a few days to couple of weeks depending on the workload by the relevant casino team. Unfortunately, based on our experience handling player complaints for years, the common case considering your explanations given so far would be another family member logging in and playing out with your account. Which means account actions performed by same IP address... Which means impossible to prove it was someone else and not you... Which means you will not be entitled to receive any refund... Still, let's wait till the pending casino investigation is over and once we have all the info and details we could provide more adequate further assistance.

Hello there and welcome to AskGamblers Afraid that withdrawal speed and payment processing has always been an issue with the aforementioned brand as well as with any other belonging to the same casino group. The good news is that we have an excellent history of recovering and/or speeding up such delayed payments so you might want to try our complaints service. Slots Of Vegas Casino AGCCS Full History here. Let us know in case you need further assistance.

Nah, too many ongoing projects recently and all weekend gone without a single minute free for gambling.

Something from the good old time when Jammin Jars session wouldn't be miraculously interrupted after a hundred spins... On a 0.20 bet: On a 0.40 bet, non-feature win which is kinda rare:

Offering you a tiny different perspective... Not quite a fan of conspiracy theories but... Have you considered all this to be just the next step into the #BonusIsDead campaign?

Now that's a terrible twist which has all the potential to become the beginning of the end for those of the MT SecureTrade Limited brands who adopted such ridiculous term.

Thanks for announcing this mega fantastic news! For those of you who have been with us for the last few years, I guess you could imagine our excitement and eagerness to welcome the new forum after so much waiting. We are already in the final stages of testing which means it's coming soon so keep an eye on this topic fellas! I bet you'll love it!

Thanks for sharing, Mr P. As usual, nothing much to add to your ruthless, but fair comment. Just a tiny change in your forum topic tile mate, hope you don't mind.

... Which is totally understandable of course! In your shoes, I would most probably feel and react the same way. After all, what's the point of being loyal to an online casino establishment when you are not allowed to benefit from their loyalty platform... You should have in mind though that sometimes changes require time to get polished and up and running flawlessly. The bigger the change and the relevant service is, the more time it would usually take so you'd better be patient and give 7 Gods some time to fix this for you rather than rushing up with negative conclusions and losing all your progress and achievements with their loyalty platform.

MGA's so called Player's Support although not quite fast really will respond to your complaint IF it has been published according to all their requirements of course. I could imagine fast resolution is what all players in a trouble would like, especially those who are used with our complaints service AGCCS which without any doubt is the fastest and most efficient one in the world, but there are unfortunately certain situations where we are helpless to provide further assistance and the relevant regulatory body is your only chance to get back what's rightfully yours. Important hint:Although Roy Richie reps not responding to their AGCCS cases, it shouldn't stop you from submitting complaints against them regardless the relatively big chance of these ending up as Unresolved eventually. We have quite an experience with similar situations where an operator goes rogue and offline, stealing hundreds of players legitimate winnings and payments and thus having dozens of AGCCS cases. Then the brand is being acquired by another company which of course would try to get rid of the bad reputation on a first place and guess what... solving outstanding AGCCS cases is usually among the very first few steps to do that.

Unfortunately, they have gone completely offline lately and no one is responding now to their AGCCS cases. Now is the perfect time to see how MGA is about to protect player's money and best interests and handle this terrible situation.

Hello there and welcome to AskGamblers. That's pretty common practice adopted by any online casino which is obliged to comply with AML regulations. In short, they are obliged to pay back via the same method which you used to deposit there. If you have used more than one deposit method, the casino management has the right to choose the most appropriate one for them which would usually be the first of the used deposit methods. Hope the above answers your concerns, but in case you have further questions feel free to ask.

Hey there and welcome to AskGamblers. Basically, you have two options: 1/ Use AGCCS and submit a case against them. More about using AGCCS here. 2/ Contact MGA, their licencor, and submit official complaint. https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=d61e3a16-ea84-4e55-88ee-ac2d672588b2&details=1

Hi there and welcome to AskGamblers. Cashpot casino belongs to Game Tech, a group with serious history on the ''rogue part of the bizz'. Regardless, if you breached one or more of the aforementioned rules, I'm afraid you are chasing a dead cause here and no one is able to help you get back some/all your winnings. Hint: As far as I know none of the Game Tech operators is licensed to offer remote gambling services to UK & ROI punters and considering the lack of explicit restrictions stated within their general terms and conditions, you could at least fight to get back your deposits.

Same here... After terrible summer and even more terrible autumn, December finally brought some good results on my gambling horizon and eventually helped me finish 2018 with positive overall stats. Yey! By the look of my most recent gambling endevours though it seems my luck is slowly but surely evaporating in the gambling mist called ... yeah, another dry season ahead...

Indeed! That's why I'm still ''announcing'' him as MIA instead using some stronger word if you know what I mean...

Merry Christmas to you and to my dear colleagues from Serbia!

Ha, now that's an interesting question... Depends on my starting balance of course, but most often that would be Golden Ticket, Jammin Jars or Ivan And The Immortal King for a quick 100 spins and hitting a feature.

Now this is what I call an epic run mate! Congrats and... keep them coming of course!

MIA usually stands for Missing In Action... Yes unfortunately, after few months of waiting he still didn't return the money paid by mistake.

Glad you like it mate! Keep in mind AG Coin is now in something as a test period and it it proves to be successful, something I have zero doubts about, we will be free to offer and implement extra perks, including something like the one you have just suggested.

Leo is kinda MIA... So does the money he was paid out by mistake unfortunately. And Johnny... Well, I guess he's in the middle of inventing just another ultra-hyper-mega theory/strategy of winning on slots. I know, it's weird, but kinda missing the crazy Canadian dude anyway.

Hey there and welcome to AskGamblers. I can see you have already submitted complaint against the aforementioned brand. Now let's give the AskGamblers Complaints Team some time to review your case. just keep in mind it might get delayed a bit due to the Christmas season (Christmas in Serbia and a few other Christian countries comes on January 7th).

Well then, looking forward to see you back here...in 6 days...