Jeanke08

I'm still waiting to be able to confirm this Any updates rep?

Ok, I'm starting to get it now. I would want to make an extra suggestion...although screenshots are preferred of course, I would like to demand that only the 'X Win Amount' wins count with or without a screenshot but with (see randomly downloaded example). EDIT: So we are sure there isn't any cheating involved and if you missed the prntscrn you can still prove your win.

Thx for your answer m8 but after contacting live support...well, my request here reduced to useless as Belgium is not permitted. Gdamn!

I don't get it

How much did he get paid?

I'll get back to you with an answer after this weekend's sessions I have yet to start. There surely are but those always pop into my thoughts when actually playing...to be continued

Are you a Lawyer Ghostnipple? I like you point of view very much and do agree on many points you've made. If all complaints, grounded or not in conjunction with T&C's and/or AGCCS ability to help or not following their own TOS, would nonetheless be posted...maybe a red line or a broader view could help potential players with their judgement about playing at concerning casino.

Yeah, you see a 1 and 0000000000000000's

Does anybody have experience with this casino. Would you recommend it to me?

A habit I started doing this year...before first deposit take a prntscrn or download the T&C's at that moment. I also have the list of restricted games printed and when they let you choose your favorites, do so first and the cross reference with your favorite slots. Max bet, make sure before you spin that the amount isn't more than the max allowed bet and hit autospin, safest way.

Okay ma'am or will dearest coco suffice...the pops thing seemed nice, not so now I come to know you're a female* * Don't want to make anymore mistakes using ma'am, miss, misses, milady, woman, your highness*

Again, this sounds like a nice extra but not my main incentive to place a review. I have this in my mind now and if I'm able to place it now I won't delay doing so.

Sure, but check the reviews and tell me they are not quick quick quick, no real relevant info but always 9 and 10 stars. When they ask a screenshot, 99% of the people believe that high rating will mean something extra coming from the offer. Joke's on them and me though, the Freebet is for sports betting and the luck I miss when playing slots can't even tip at how bad I am at sports betting.

Now you tell us, I've already nominated Tropicool 2 as best new slot

Wouldn't be surprised they find Pragmatic to lengthy with so called dead spins. And set aside the streamers does anybody know someone who ever won near or better reached their payout maximum?

So I made my first deposit on my already verified Pledoo account. Using Noda being a payment service which allows me to do a direct bank payment and ensures me that the money is received by the merchant instantly. For a good understanding, this is how Noda advertises it's services and having experience with Noda at other online casino's I can confirm this to be true. But what would you guess, after confirmation I see no money being added to my balance and reach out to live support for a first time explaining my situation and being asked if i can provide a screenshot, which for privacy reasons I never do but tell him I can go to my online bank account and deliver a pdf where all details about this transaction can be verified. Little part of that conversation from received transcript: jan duchau (12:33:32): but to be sure not to waste time, if i deliver a pdf of the transfer , I can play today? how does that work then? Leon.K. (12:34:37): If you could send us the screenshot of the transaction, the financial department could track your transaction status and report if it updates. jan duchau (12:35:01): but i still won't be able to play immediately...? Leon.K. (12:35:50): Your deposit will be credited to your game balance as soon as the transaction receives a successful final status. jan duchau (12:36:48): so no...this financial department...they are working now I presume...but till what hour today? Because from then on with the weekend nobody will be checking I guess Leon.K. (12:37:37): The financial department it tracking transactions 24/7 jan duchau (12:38:10): I'll take your word on that. like Arnie would say 'I'll be back' jan duchau (12:38:11): cheers So after downloading a .pdf about this transaction I go back and have a second live chat session: jan duchau (12:54:31): the pdf isn't a problem? otherwise i'll convert to .jpg for you guys Billy (12:54:59): No no the file is fine, we can open it and it works. We just need a bit more time for the investigation. jan duchau (12:55:08): ok, np jan duchau (12:56:07): i'll be giving some slots a demo run but will keep this chat open so...just you know Billy (12:56:21): Noda is a payment provider which assists with the bank transfer deposits. Type of transaction Standard/Instant you can select from within your bank. If your bank does not support the feature of Instant transfer, it will not be possible. For furthermore information about the types of bank transfers available to you, please contact your bank. jan duchau (12:57:15): I've used Noda at other casino's, and the money was added instantly so.... jan duchau (12:57:45): Noda even advertises this, just use google and see for yourself if you like Billy (12:57:50): I will forward this, one moment please. Billy (13:02:36): We are very sorry for keeping you waiting, we need more time for the investigation. ___ Billy (13:15:59): Thank you for your patience. We have contacted the payment provider Noda and they have informed us that you have performed a Standard bank transfer. Noda does not perform fast transfers, it is something that has to be done by you from your bank. jan duchau (13:16:40): ok, but you have confirmation so we can proceed Billy (13:18:10): As soon as the transaction gets processed by the bank and the funds successfully reach us, your deposit will be credited to your account automatically. Billy (13:19:03): Standard bank transfers take up to 2-5 working days. This is why we recommend to choose Instant transfer for a significantly faster crediting. jan duchau (13:19:09): in that case, why did i have to go to all the trouble proving my transsfer and you contacting Noda to do the same ___ So...I won't dare say they give false information but something doesn't add up... I continued the conversation, because I had come across 2 subjects: one of them I wanted confirmation about, a second one about a NDB. These two are asked after I thoroughly went through every letter of Terms & Conditions and Bonus Terms: jan duchau (13:28:42): i have 2 more questions Billy (13:28:54): Yes, im listening. jan duchau (13:30:09): concerning wagering, as you offer Amusenet (former EGT) games...I conclude following the T&C and bonus terms those count 100%, although being Jackpot games and considered by other casino's as not counting towards wagering Billy (13:35:19): Sorry, I’m not quite following. Is it possible for you to rephrase the question? jan duchau (13:35:49): Amusenet slots are considered 'Jackpot Games' in the business jan duchau (13:36:27): I don't see any remark/phrase/notation about them being excluded when wagering a bonus jan duchau (13:37:04): ***other casino's always have that provider added as forbidden to play when wagering*** jan duchau (13:37:34): Does Pledoo let Amusenet slots count 100% whilst wagering jan duchau (13:37:35): ? Billy (13:43:57): Sorry we need a bit more time while we are confirming some information. jan duchau (13:44:17): ow did i touch a sensitive snare jan duchau (13:44:20): hehe jan duchau (13:44:28): second question jan duchau (13:44:36): T&C 6.8 In order to receive a no-deposit bonus: You need to fill out your profile data completely; jan duchau (13:45:08): as i am verified and waiting, can i get one to play in the meantime Billy (13:46:30): Thank you for the provided information, we have redirected this information to a relevant department. In the meantime please refrain from playing those games with an active bonus match balance. jan duchau (13:47:21): i won't if you ask explicitly but that second question ? Billy (13:47:46): Unfortunately, no-deposit bonuses are currently not available for your account at the moment. jan duchau (13:48:27): so you are not honoring the T&C's ? jan duchau (13:49:21): when I even have a right to a finders fee about the Amusenet matter jan duchau (13:49:32): cool jan duchau (13:50:07): Pledoo doesn't mind me using these facts when placing a review...? Billy (13:52:15): Thank you for your patience. No-deposit bonuses are only available if you registered trough necessary links. Generally, at the moment, we don't have any no-deposit bonuses. jan duchau (13:53:02): there isn't anything mentioned about that being a sole condition to receive a NDB or some free spins jan duchau (13:54:14): but fine by me, I have time anyways...I guess I'll go make a preliminary review about Pledoo at Askgamblers....another after playing can be added ofcourse....fair is fair Billy (13:54:38): Sure! Thank you for your time. As I see you don't even started playing, so I would guess that your first review won't be based on the gambling experience. Billy (13:54:48): Is there anything else I could help you with? Billy (13:55:19): We will look into Amusenet situation shortly. jan duchau (13:55:55): reviews aren't supposed to be about the gambling experience solely...and I added that a second review will be added after that gambling experience Billy (13:56:31): Understood! We hope that your gaming experience will be satisfactory. jan duchau (13:56:54): when i start, i hope that e-mail reaches me today as promised jan duchau (13:57:00): cheers Billy jan duchau (13:57:05): thx 4 your time Conclusion 4 me: I cornered that operator nicely and from the end of last transcript you can conclude mentioning Askgamblers does work and even throws them from their script. These people are players' first go to when having difficulties but clearly this one has no knowledge at all. EDIT: check out their reviews page and read the reviews one after one, you can't not see what i saw! I just love the thought I'm gonna be the reason yet another casino adds Amusenet (EGT) Interactive games to prohibited during wagering with a bonus DOH!!

Considering the amount of "positive" reviews this casino gets from a promotional reward, I believe we should discuss this. Although I registered and made use of specific promo after depositing, I believe this to be a delicate subject and have mixed feelings about it now. Thanks to a casino promo they have published on their website in which they promise 20FS and €5 FreeBet reward for leaving a review on Askgamblers.com they accumulated more than 150 reviews with an average player rating of 9. This gives a false sense of trustworthiness for people who come looking for a reliable, impartial review page of this casino. When you land of their review page and see those numbers and that score for a newly opened casino, I can't imagine how many people don't read any further and just say; "well, in that case, I'm registering". I noticed there is already one complaint, which is Unresolved. So I can already foresee future new casino's with bad intentions from the moment they are established making use of such promo's to gain an aura of reliability and amass as much money as possible in a short time, not abiding any obligations you'd expect a casino to normally do, let the complaints build up and build up and after X months disappearing completely. I'm certainly not pointing fingers but as this seems an even not so far fetched scenario, I honestly believe such specific situations should be dealt with for the sake of remaining impartial and a review page more in touch with reality which people can trust.

Are you part of some Promo Team for them BBIN's bro' ?

But with the method Afi4wins explained I can and it will be added so I can make a review or not?

Clearly you don't know me well enough already, thou art forgiven Alfie

Indeed, the win wasn't added to the balance after exiting the game. I do understand that new casino's, especially when having such a mega library of game providers and slots, can suffer from growing pains, I don't blame anyone and am following the procedure of whom to talk to to get this settled before placing a complaint. Where I do have problems with and for which I do blame Royal Stars Casino is the manner of handling such matters: - 3 Hours being "forced" to follow every dumb suggestion when I have much more knowledge about my browsers and the settings and what or what not indeed may be a good suggestion to follow - Many players would've given up on this charade. The only good answer would be, we will contact the provider (Skywind), address what has happened to them and when we do get back to you, with proof from Skywind Group, communicate the verdict. Every time when I needed to re-contact live chat again being assigned a new person, even two times when I specifically demanded that person back, the last one...as a unicum was the same operator. This is a hot topic when it comes to growing a player database for a new casino, as I do not know anybody who is set up on that, SUGGESTION: implement something, a ticket assigned to player X conversing to operator X when asked to clear/log out/log in again OR just wait for that person to return and continue with the same operator the list of points to chronologically check. Royal Stars could be the first in the business doing this, maybe even setting a new standard in customer support and it would be beneficial for sure! Another aspect; stop any and all efforts in trying to trap a player into breaching T&C's...again; many players, still mad or not, would play those free spins RSC e-mailed and thus would've breached the T&C's. This is sheer trade craft intended to purposely mislead or misguide, just like stretching the KYC process for example ...in the long run this won't be beneficial either. The only e-mail I should have received that day is about the situation and it being handled with or without extra proof/help I could deliver to help the case go forward. *just my two cents* Although I won't be playing tonight I'm gonna test this new feature for sure and fill it from top to bottom...this was implemented quite quick so I hope it'll be rewarding to browse through +8000 games and having a clear look at what slots I want to play

I won't be acting on anything, I raised a complaint yesterday after getting a mister Mackey-like 'Mokaay'. I forwarded all through e-mail and Oh Lord, Oh Dear....the chat assistant didn't read the situation report well enough, investigation was and is still ongoing. EDIT: Maybe this will turn out as my first interaction with ACGCS, I'm rather curious but I'm giving them some slack for now...

I'm sorry that on the second day I already need to announce a situation that has risen and where I've been more than patient enough (3 hours live chat yesterday) especially after tonight small live chat intermezzo where what was promised was clearly not carried out (an e-mail with decision mailed to me) nonetheless a verdict was reached it seems. From tonight's chat; [00:09]janduchau: now after 3 hours of debating ans being send in circles I thought I would just check today to see if I need to take further steps [00:12]Harper: I'm truly sorry but as I mentioned, the support team checked and they couldn't find any pending round on that particular game [00:13]janduchau: with pending you mean a bonus round not finished or still open...this has nothing to do with that [00:14]Harper: I mean, there is nothing on that game, according to the system there are no rounds at all [00:14]janduchau: I've provided all screenshots through live chat supporting that yesterday and even received a contradicted answer When getting these answers with all proof I have, I decided to contact support directly. Wrote a message through the Royal Stars Casino website contact form and just now e-mailed all screenshots + all email titles from the transcripts I received. I added the win alone to direct your attention towards the answers above when I provided live chat this image multiple times already and the agitated state that did put me in. As linux user when casino's ask me to clear cookies and cache I take a snapshot (sort of instant backup) of my system before actually clearing them, so if needed I can produce those also. It speaks for itself that I just won't let anybody dissect those except professionals, holding dear to my privacy. I wanted to file a complaint but thought *****, let's try this option also before I go ahead with that procedure.

I know the Ecogra website and have looked at the seal holders names several times but most I know are blacklisted by Belgium and most others are very old casino names and offer only Real Time Gaming games, which are the dumbest in the industry. But you said you also have the most trust in these certified ones because the most wins you had were at certified Ecogra casino's. I'll settle with those casino names, the ones with Ecogra label where you won so I can check if Belgium players are allowed and if the overall site offers enough/specific providers to my likings + deposit methods applicable to me.

I didn't know where to post this question as it concerns a slots review. I assume we members can't create a page from a missing slot we want to review so firstly, can a review page for that game be created please? Secondly: if there is a place to handle this the correct way, can you inform me about it. Cheers EDIT: why can't we insert links from outside askgamblers? link : skywindgroup DOT com/en-US/game/sw_tigome