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@Boss022 Did you take a deposit bonus when you played at Pinco? Also, is your country on its restricted list and did you use a VPN to bypass the restriction? If your answer is "no" for both questions, the the game and provider may be restricted for your country. A technical malfunction may refer to the casino's system for not restricting your play when it should have. -
Hello, Thank you for your response. Yes, I would appreciate your assistance. My case is straightforward but has not been properly addressed so far. I played for approximately 5 hours, and my winnings were later confiscated by Pinco Casino with the claim of a “technical malfunction.” However, I have evidence indicating that: - The gameplay was stable and consistent over a long session - No visible malfunction affected my experience - A system message later appeared restricting access (“real game prohibited”), which raises serious concerns about system-side issues Despite this, my winnings were removed without a clear, evidence-based explanation. I would like your help in reviewing this situation objectively and advising whether this appears fair from an independent perspective. I can provide all supporting evidence if needed. Thank you. -
By cocopop3011 · Posted
Please translate this into English and we will try and help you. -
By cocopop3011 · Posted
Hi and welcome - please translate to English so we can try and help you ☺️ -
By cocopop3011 · Posted
Hi and welcome! It’s lovely to have you here ☺️
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