Casino Rep Corner Latest Topics

Do you need a casino rep? Please post the casino name here!

Mon, 11 Nov 2024 21:57:23 +0000

Hey guys

We are trying to get more casino reps to our forum in a big push next year to expand our forum. So, please use the topic to let me know which casinos you would like to see a rep for so I can try and work my magic.

If you need help from a rep straight away, please let me know.

Deloro - Explications

Fri, 06 Feb 2026 22:44:14 +0000

Resolved !

Hi from the team at TrueLab Game Studios!

Mon, 16 May 2022 07:31:12 +0000

Hi everyone!

I want to drop a quick intro your way and kick off this thread as the official place for all things TrueLab in this forum.

But first, a little about us! We are TrueLab Game Studios, currently, with just over 50 team members, spread over three offices in Malta, Belgrade and St.Petersburg. We've built a very diverse group from various backgrounds, including the casino B2C/B2B sectors, innovators from the crypto space, digital artists and a few introverted award-winning mathematicians were thrown in to boot.

On the product side, we're nearing the release of our 20th game. In addition, we've released exclusives to the Yggdrasil network, with titles like Victoria Wild, Siren Song, Crazy Mix and Viking Runes, to name a few. Looking forward to this year, we're about to kick off our two titles per month roadmap with some fantastic games, collaborations and features lined up!

Most importantly, we value your feedback - good and bad; we love it all as long as it's honest and take it all on board for discussion internally in the hope of translating it into improvements in our games.

Thank you for taking the time to welcome us. Please do follow us on social media to stay in touch, or feel free to reach out to us here, and we'll do our best to answer in the shortest time possible. We look forward to chatting, discussing, and enjoying an exclusive tournament or two for upcoming games.

Thanks,

The TrueLab Reps

Instagram & Facebook

Looking for cafe casino rep

Sun, 25 Jan 2026 00:01:25 +0000

I've been a player for years at cafe casino. Had a problem where I won some money but had forgotten which phone number I had on the account. I run a business so it could have been one of many phone lines. They immediately disabled my account when I gave the wrong number. Now we're playing the validation run around game where I send the emails with my identity verification, and they mysteriously don't get the images. I used to work in IT. I know how to send a jpeg. I've sent them half a dozen emails. I've asked within their chat support to upload the documents to an agent and they refuse. We all know what's going on and it's not appreciated and frankly highly unprofessional. I've played at that sight for years, since 2022. Made lots of withdrawals. So, this verification nonsense is very aggravating. I'm also a member of BVX so you would think I wouldn't be treated like this. Very disappointing.

3G8BET Casino Rep

Thu, 14 Aug 2025 02:40:16 +0000

Hi everyone,

I'm Alfred the casino rep for 3G8BET. We are having USDT 100 Free Bet Welcome Bonus promotion now. We are a No KYC Crpyto casino, feel free to contact me here for more information!

https://www.3g8bet.com/promotion/limited-time-freebet?utm_source=askgamblers&utm_medium=forum&utm_campaign=usdt_100_free_bet

Casino Info Cambodia: Your Trusted Guide to Gaming, Bonuses & Entertainment in Cambodia

Wed, 10 Dec 2025 03:14:28 +0000

Cambodia has rapidly become one of Southeast Asia’s most exciting destinations for casino gaming and entertainment. With a mix of luxury resorts, digital gaming platforms, and vibrant local gaming communities, players from all over the world are exploring what the country has to offer. As the industry continues to grow, Casino Info Cambodia has emerged as a reliable source for trustworthy insights, casino reviews, and gaming updates.

What Is Casino Info Cambodia?

Casino Info Cambodia is an online platform dedicated to helping players find accurate and up-to-date information about casinos, gaming strategies, bonus offers, and the evolving gambling landscape in Cambodia. Whether you’re a local player or a traveler exploring Southeast Asia’s gaming scene, the website offers essential resources to improve your gaming experience.

Why Casino Info Cambodia Stands Out

Here are some key reasons why the platform has become a popular choice for players and enthusiasts:

1. Comprehensive Casino Reviews

The website offers detailed reviews of land-based and online casinos in Cambodia, helping players understand their options before choosing where to play.

2. Latest News & Industry Updates

Stay informed about regulatory changes, new casino openings, promotions, and trends shaping Cambodia’s gaming sector.

3. Reliable Bonus & Promotion Information

Finding trustworthy gaming bonuses can be challenging. Casino Info Cambodia highlights the latest promotions to help players maximize their experience safely.

4. Expert Tips & Strategies

From table games to modern online slots, the platform provides insights to help both beginners and experienced players make informed decisions.

The Growth of Cambodia’s Casino Industry

Cambodia has earned a reputation as a top gaming hub in Asia, especially with destinations like Sihanoukville and the Cambodia–Vietnam border areas attracting global attention. As tourism continues to expand and digital gaming becomes more widespread, the role of reliable information sources like Casino Info Cambodia becomes even more important.

Why Players Trust Casino Info Cambodia

The platform is built on transparency and player-first information. Instead of pushing promotions blindly, it focuses on:

Honest reviews
Accurate research
Responsible gaming awareness
Easy-to-navigate guides

This makes it a trusted reference point for anyone exploring Cambodia’s gaming opportunities.

Conclusion

With Cambodia’s gaming industry growing rapidly, having a trusted platform to guide players is essential. Casino Info Cambodia fills that role by offering reliable, user-friendly, and informative content tailored to both local and international audiences.

If you're looking to explore casinos, discover new gaming opportunities, or stay updated on Cambodia’s gaming world, Casino Info Cambodia is your go-to resource.

I decided to try a new casino

Sun, 20 Jul 2025 19:07:14 +0000

Connected to the ValorBet casino. Has anyone had a similar experience? Did you play there?

Liraspin

Tue, 16 Sep 2025 08:46:08 +0000

LIRASPIN - nice staff, but bad liquidity or bad communication?

My first impression of LiraSpin was really good: interesting sport betting objects with competitive odds, and entertaining slots. And also important: a friendly and skilled support team, easy to reach instantly by chat.

After a while, I made a withdrawal. Until then, I had been net losing, like most customers. The withdrawal went fine: LiraSpin asked me to send some standard KYC-documents, and I got the money 3 days later.

But right after that, I got a winning strike. A risky triple went in, and I had suddenly become a net winning customer. I tried to do another withdrawal to secure some of the winnings.

It has now gone 1.5 month, and I have still not seen any money, despite almost daily dialogue with the support team. This 2nd withdrawal obviously has triggered a lot of new and additional KYC-requirements, and every time I meet the requirements, they answer me by introducing yet another requirement. They have also frequently (but falsely) been claiming errors in my documents, like: "the document should be in pdf format" when it already is, or "the document must show the transfer of the money into our casino" when a bank document did exactly that. And even more stupid: asking for my salary slip (documenting how I earn my money) the last three months, fair enough, but when they got it, they replied: "document must show the transfer of money into our casino", as if a salary slip will ever do that... Actually, this obvious stupidity is what's written as the latest message to me on my verification page, even today. They have also -earlier - asked me to send a list of Mifinity deposits and a list of credit card deposits, in THE SAME original pdf document! Just like that will ever be possible!

All in all, looking back over the last 6 weeks, it seems very clear that they are delaying the payout on purpose. We can only speculate in why. When I confront them, I always get nice-talking and friendly support staff apologizing it all, thanking me for my patience, assuring me that this is just due to internal miscommunications and errors, and that I will get my money if I just fulfill yet another document requirement.

A main problem seems to be that there is almost no communication between the support team and the KYC/payout team. Every time I get sympathy from support, they add: "but there is really nothing we can do, we'll have to wait for the KYC team's decision", and every time the KYC team sends me an email, it seems completely independent on any dialogue I have had with support. It also seems like one person is checking one document, another is checking anouther document, and nobody is seeing the documents together. This might even lead to extremely frustrating, almost moron-like responses from LiraSpin's "team", answering generic and obvious things ("verification must be in accordance with the terms and conditions") just when I thought I was getting a breakthrough with another employee telling me that we are "almost there". I have sent about 30 documents last 6 weeks, and I simply don't believe that anyone in the KYC doubts who I am or how I earn my money. It all seems like a case of bad liquitidy, bad will or - in best case - bad communication.

I don't have too much experience from other casinos, but I am a customer of the former Betsson-group (now BetSmith), as well as Coolbet and Betplays. They always pay out in maximum 3 days. LiraSpin has spent 45 so far.
I have never experienced anything even close to this.

It is interesting to see this in the view of the political discussion in the Nordic countries, where most people support a state monopoly for gambling. The supporters of such state monopolies often claims things like:
"If gambling is privatized, you will get a lot of companies just looking for easy money, and they come with no security for the customer! Just look at the terms and conditions of all these Malta-, Curacau- and Costa Rica-registered companies! They'll do whatever they want with your money! Don't you ever trust them!"

I have never believed such arguments. I think that there are serious vendors of gambling services also in the private market, and I really trusted LiraSpin to be one. Maybe I was naive.

If anyone else have any opinion on LiraSpin, or have experienced the same trouble, feel free to comment or advice.

I have given LiraSpin 2 stars on most review places for now. It will increase to 4 if the case is solved soon, and - needless to say - drop to 1 if not.

Winz.io Casino Support Thread

Mon, 08 Nov 2021 12:06:42 +0000

Hi and welcome to the support thread for Winz.io Casino . Please help me in welcoming our brand new casino rep, Juri @winz_juri

You can either PM our rep directly here - @winz_juri

Or use this thread to ask any questions.

Housebets Casino Rep!

Wed, 20 Aug 2025 08:46:17 +0000

Hello Everyone!

My name is Impulsz and I am an Official Representative of Housebets casino, Happy to be joining AskGamblers,
Looking forward to be part of this great community and share ideas and any assistance needed in our platform.

Chilistakes | Hot, Hotter, Hottest | I'm here for you :)

Wed, 23 Jul 2025 08:57:33 +0000

Hello AskGamblers Community!

I’m Zoja, and I’m here on behalf of ChiliSTAKES Casino, the hottest new destination in iGaming!

At ChiliSTAKES, we’re all about creating a fun, secure, and spicy experience for our players. If you’ve got any questions, suggestions, or want to chat about what makes ChiliSTAKES stand out from the crowd, feel free to drop me a message.

I’m here to help, whether it's sorting out a game query or just sharing some fun ideas to spice up your experience. Let’s keep it hot and happening!

Looking forward to connecting with all of you!

Spinly.io Casino Support Thread

Mon, 09 Jun 2025 08:31:51 +0000

Hey AskGamblers! Spinly Support here—ready to help!

We’re Spinly, a fresh face in the crypto iGaming world—bringing instant payouts, awesome games, and a support team that actually responds. If you’ve got questions, issues, or just need a hand, this thread is the place.

Crypto deposits or cashouts not showing up?
Trouble with a game or bonus?
Just need some clarity?
Drop your question below—we’re on it, fast.

Our promise to you:
Real human support 24/7
Fast, honest answers—no bots, no runaround
Full transparency, always

Responsible play matters to us, too.
That’s why we’ve built AURA—your personal gaming assistant to help you stay in control with smart limits and cool-down features.

Fake Max Win statistic in profile / No real payout received

Sun, 06 Jul 2025 18:34:16 +0000

Unverified Max Win Statistic in My Pin-Up Casino Profile (Player ID: 37069420)

Message:
Hello,

I am reaching out to bring attention to a serious issue regarding inaccurate information displayed in my Pin-Up Casino account.

In my profile (Player ID: 37069420), the system automatically shows a Max Win (casino) value of x26.7K. However, I have never received such a win or payout. I am also unable to determine which slot or date this supposed win refers to, and support has not provided any confirmation.

I have repeatedly requested that the technical team verify how this statistic was generated, especially since the data was added automatically by the system — without any user input. Despite my attempts, support has refused to investigate the origin of this figure unless I provide a specific slot, date, or screenshot, which is not applicable in this case because the win never occurred.

This raises a serious concern:

Either a system error caused the Max Win value to be recorded incorrectly,
Or there is manipulation of player statistics, which could mislead users and violate the principles of fair gaming.

I formally request that Pin-Up Casino:

Investigate and confirm whether the Max Win x26.7K figure is valid.
Provide clear technical justification for why and how it appeared in my profile.
Remove or correct this statistic if it cannot be verified with factual data.

This message, along with all communication and screenshots, will also be forwarded to relevant regulatory bodies including Curacao eGaming, Casino Guru, and public complaint platforms if the matter is not addressed.

I remain open to resolving this issue fairly and transparently.

Thank you.
All evidence (including screenshots and full dialogue with support) is available in this PDF:
[https://drive.google.com/file/d/1Rwl6lYvSkyDUE3NvIMx4nqY66fNIEtIo/view](https://drive.google.com/file/d/1Rwl6lYvSkyDUE3NvIMx4nqY66fNIEtIo/view)PinUp_Claim_Full_Report_Updated.pdf

DingDingDing reps??? Any available for answering questions?

Sat, 15 Mar 2025 17:48:38 +0000

I was wondering if there were any DingDingDing casino reps here that could answer questions about redemption delays.

Mbit casino using predatory practices

Fri, 31 Jan 2025 08:39:04 +0000

Over the last couple years I’ve played off and on at mbit usually depsositing litecoin but decided to start using xrp due to the zero fees for sending and it’s instant transactions.

on multiple occasions I had deposited 20-40 usd worth of litecoin without and issue so didn’t think twice when I deposited 50 dollars worth of xrp… well apparently it was an issue.

if you’re not familiar with how crypto works, some have high transaction fees and some don’t however as of late most currency has figured out how to keep fees pretty low… when I sent the 50 I paid .0001 usd for the fee. Ltc would’ve been a few dollars to send the same amount.

when I didn’t get credited my deposit I inquired with support who said I didn’t meet the minimum deposit threshold so I lose my deposit. Apparently xrp has a 75 usd minimum deposit requirement, but ltc has only a 15 usd requirement.

thats backwards from what it should be if they’re actually implementing the minimums due to the fees associated with handling the currency but I don’t believe that’s the issue.

what they’re doing is taking advantage of people by not making a blanket minimum deposit requirement listed in the fiat currency equivalent which would be the way a reputable casino would do it.

the fact that they say they’re using a payment processor for crypto is fishy to begin with and then supports reasoning for having the minimum requirement is for operational costs and fees. Isnt that what a house edge is for?

so when I requested they send my deposit back I was not only told sorry for your luck and that I wouldn’t get it back but the support person kept replying to my emails being condescending and telling me that they just wanted to reach out again and say that they appreciate my feedback. But that I was sol as far as getting my 50 dollars back….

im ok with losing the money fairly should that have happened but im 100% disabled and can’t afford to be straight up stolen from, I thought mbit was one of the good places but after this experience they’ve shown me that a quick 50 bucks is more important to them than having a fairly treated and happy customer. It’s a Pretty straight forward example of what they’re about if you ask me.

is there a rep for this casino? I’d like to hear them tell me the same thing support told me, and I’d like to know who they’re using as a crypto payment processor since it should be handled on the chain and seems weird if they do have one.

Royal Stars Casino Support Thread

Mon, 27 Feb 2023 21:27:01 +0000

Hi and welcome to the support thread for Royal Stars Casino with your rep @RoyalStarsCasino

You can use the link above to message the rep directly, or you can post on this topic for further assistance with anything.

Here is our official review - Royal Stars Casino

You can also use that link to write your own review! Please feel free to post your review links below so others can check them out!

Now please help me in welcoming our new rep!

Del Oro Casino - Casino Rep Help Request

Mon, 26 Aug 2024 15:01:28 +0000

@cocopop3011 Is there a way to contact the casino representative of Del Oro? On my review he has replied regarding Pragmatic being available with VPN but its not like that. They have blocked Pragmatic for my region because of my playing country. Winscore, betsofa and bitstarz have also done the same thing. The bonus reply is also the same response. There is a confusion between sticky and no sticky.

What are the top features you look for in an online casino platform?

Sat, 30 Nov 2024 08:04:14 +0000

Hello everyone! I’m excited to be part of this amazing community and discuss all things related to online casino. Recently, I came across an interesting question: What are the top features you look for in an online casino platform?

I always look for. First, a user-friendly interface is a must—it makes navigation smooth and enjoyable. Second, I check for a good variety of games, especially ones I enjoy, like poker and slots. Third, I prioritize platforms with secure payment methods and fast withdrawals. Lastly, bonuses like no-deposit offers or welcome bonuses are always a great perk! What about you? What features matter most to you in an online casino? Let’s discuss!

A Recent Discovery: DeBets.io

Sat, 21 Dec 2024 00:19:56 +0000

I’ve been searching for a decentralized casino (it took me a while to figure out what exactly I needed to look for) in line with the growing ecosystem of dApps (decentralized applications), and I recently came across DeBets.io. I found it listed on DappRadar, and while it’s still a very young platform, it’s incredibly intriguing for someone like me who primarily plays with crypto.

What stood out the most about DeBets is its focus on data transparency and the fact that you play directly against game providers (you can even see how much they’ve deposited into the contract, and there’s an automated scoring system for them). Although the number of providers available right now is limited, I’m confident this will expand as the platform matures.

One of the key differences between these platforms and regular crypto casinos is that they should prominently feature links to their smart contracts on their homepage. These contracts should also be verified, allowing any user to inspect them and verify whether the platform's claims are accurate.

The smart contract essentially replaces the role of traditional licensing (in fact, it’s even better). By inspecting the contract, you can gain specific assurances about the platform’s operations—something that used to be handled by a certification authority. These contracts cover the platform’s activities, and since they cannot be altered, they guarantee the immutability of the agreement. It’s essentially a contract between the player and the house, but without a third party that could potentially change the terms.

Another feature I discovered and found impressive is the platform's commitment to publishing real-time data about slots and game providers. This means you get access to valuable information that was previously inaccessible, even with certifications. For example, you can see payout percentages, hit rates, and even the provider’s payout liquidity.

This level of transparency is a game-changer for the online gambling world. If more casinos adopted a model like this, it could completely redefine how we think about trust in online gambling.

I played on this platform primarily because it supports BNB. The transaction costs are low, and swapping BNB is straightforward (I already had some). On the homepage, there’s a link to documentation explaining how the platform works. It took me about 15 minutes to get everything set up, but after that, everything ran smoothly. I played a bit on PGSoft and had a good experience—smooth spins, even though I wasn’t particularly lucky. I managed to break even by the end of the day. I have to say, the withdrawal process was instantaneous. Admittedly, it wasn’t a significant amount, but it was instant, and they didn’t ask for anything. It was a very pleasant experience.

There is a noticeable lack of additional providers and table games like blackjack, but the support team, which responded to me immediately, mentioned that they’re working on it and will soon add more game providers, including live casinos.

Has anyone else tried DeBets or another decentralized casino?
In my opinion, over time, they represent the natural and intriguing evolution of crypto casinos. What do you think?

Joya Casino

Tue, 23 Apr 2024 09:16:10 +0000

Hello dear members!

We are Joya.Casino, established in November 2023. We have developed our own platform to provide excellent service to our clients. Our casino is crypto and fiat friendly, offering a wide range of payment and withdrawal options. By partnering with leading aggregators, we have integrated over 9,000 games into our system, ensuring our players have a fantastic experience with us.

Our variety of welcome bonuses is very attractive and unique, giving players the option to choose between sticky or non-sticky bonuses with rewards of up to $6000. We are excited to have you join us on this exciting journey!

Warmest regards!

Joya Crew

Casino & Software Provider Rep Catalogue - Sorted in Alphabetical Order

Fri, 04 Jun 2021 11:42:25 +0000

Here you can easily find your casino rep which are listed in alphabetical order. To contact the casino rep you need please click the link provided in this catalogue which will take you to their dedicated support thread:

(This list will always be updated with the latest reps)

Casino Reps and Software Providers Listed in Alphabetical Order

Argo Casino

BetBeard Casino

Biamobet Casino

BitStarz Casino

Das Ist Casino

EGO Casino

Endorphina

Explosino Casino

Flappy Casino

Frank Casino

Fortune Panda Casino

iLUCKI Casino

IVI Casino

Joo Casino

Kajot Casino

LadyHammer Casino

LevelUp Casino

N1 Casino

Playyouwin Casino

Pragmatic Play

RocketPlay Casino

Slot Hunter Casino

SlotsPalace Casino

TrueLab Games

Videoslots Casino

Winz,io Casino

Wild.io Casino

Wow Casino

Yonibet Casino

Zig Zag 777 Casino

ZigZag Sport Casino

Wild.io Casino Support Thread

Tue, 12 Nov 2024 18:51:34 +0000

Hey guys,

Welcome to your new support topic for Wild.io Casino and let's introduce our new rep @Wild.io

Please feel free to use this topic for any questions you have for our rep.

Pinup casino rep needed

Sat, 09 Nov 2024 09:19:11 +0000

Looking for pin up casino rep

Flappy Casino Support Thread

Mon, 10 Jul 2023 13:04:19 +0000

Hello everyone!

We have a new casino rep which is currently exclusive to AskGamblers.

Please help me in welcoming @Flappy_aff1

If you have any questions or concerns you can address them here

Bovada has me stuck in an endless loop of trying to verify

Thu, 22 Aug 2024 13:48:20 +0000

I've sent Bovada three emails now over 3 weeks of pictures of my face while holding my ID to get them to verify my account, and every single time I go to the support chat they ask me to send a new one. I've made sure it was the right email I'm sending to. I know an agent added a typo to my birthday and they won't tell me what it is or how to fix it, so they can't use that as a security question. I did put my husband's name as the account name because I thought it was asking for who referred me and I got confused, but I sent a photo of him holding his ID as well. One of the supervisors finally let me withdraw all my money, but he closed the account again too fast and I didn't get to finalize the withdrawal. It feels like they're trying to keep my money and are ignoring my verification photos. They said they'd call me on the phone twice to verify and never did either time. My email is