Looking for cafe casino rep

[Mindy616]

I've been a player for years at cafe casino. Had a problem where I won some money but had forgotten which phone number I had on the account. I run a business so it could have been one of many phone lines. They immediately disabled my account when I gave the wrong number. Now we're playing the validation run around game where I send the emails with my identity verification, and they mysteriously don't get the images. I used to work in IT. I know how to send a jpeg. I've sent them half a dozen emails. I've asked within their chat support to upload the documents to an agent and they refuse. We all know what's going on and it's not appreciated and frankly highly unprofessional. I've played at that sight for years, since 2022. Made lots of withdrawals. So, this verification nonsense is very aggravating. I'm also a member of BVX so you would think I wouldn't be treated like this. Very disappointing. 

[Afi4wins]

@Mindy616 Is the casino listed at Askgamblers? I couldn't find it using the 'Search' utility. 

[Mindy616]

That's what I dont understand. it's one of the bodog casinos. Slots.lv, cafe casino, BVX, ignition casino, they're all part of the same group and have been around for years 

[Afi4wins]

9 minutes ago, Mindy616 said:

That's what I dont understand. it's one of the bodog casinos. Slots.lv, cafe casino, BVX, ignition casino, they're all part of the same group and have been around for years 

Unfortunately, not all casinos (both old or new) are listed at Askgamblers.

[ericmattes]

I can understand the frustration, especially when you’ve already had a long account history and previous successful withdrawals. Verification checks themselves are normal in online casinos, but repeated claims that properly sent documents “weren’t received” naturally start to feel suspicious from the player side, particularly when there’s money pending. If you’ve genuinely exhausted the normal support route, it’s probably worth keeping a documented timeline of every email, attachment, and chat interaction so there’s a clear record if the issue needs to be escalated further.