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@Boss022 Here are the links to AGCCS that you can use - the first is to the Guidelines, the second to the actual Complaint Form: https://www.askgamblers.com/complaint-guidelines https://www.askgamblers.com/submit-complaint Follow the requirements carefully, include as much details, information and screenshots of proofs as you can, then submit the Complaint Form. Good luck! -
But babe, 14 working days from the time you processed it is on or about May 5th but could be longer. Since I have your attention as we await news for May........."your a very bad girl!". ☺️ -
Yes, I have contacted the casino and received responses, but they were generic, unsupported, and clearly template-based. Additionally, I was contacted by phone from Turkey by a person who introduced himself as Elmir. During that call, I clearly explained my gameplay session in detail — I started playing on 17.04.2026 at 21:50 and continued normally without any technical issues until 18.04.2026 at 02:30. I described the games I played and confirmed there were no interruptions or malfunctions during the session. However, when I tried to raise concerns about the operators’ inadequate and inconsistent responses, the call was abruptly ended. There was no follow-up, and I was not given a fair opportunity to fully express my position. Communication has been repeatedly cut off whenever I try to address key issues. I have substantial evidence, including contradictory facts and records that challenge the casino’s claims. At this point, I would strongly welcome AGCCS involvement, as I believe there are clear breaches of Curaçao licensing obligations in this case. We also express our sincere gratitude and appreciation for your attention to this matter and for any assistance you can provide in helping resolve this case fairly. We truly appreciate your attention and for not remaining indifferent to this matter. -
@Boss022 Have you submitted all the above points to the casino and have they respond? If no response from them then maybe it's time to get AGCCS here for further assistance.
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I would like to respond to your explanation by referring directly to Pinco’s official rules and policies. According to your KYC and verification requirements, you clearly state that: - Players must provide identity documents (passport/ID), proof of address, and verification photos - Documents are reviewed to confirm the player’s identity and ownership of the account - The casino has the right to request additional documents if needed I have fully complied with these requirements. My identity, location, and payment methods were verified and accepted by your system. This means my account was considered valid, authorized, and eligible for full use of the platform. Therefore, I have the following question: If my account passed full verification and was approved by your system, on what basis were my winnings later voided? Furthermore, according to your own rules: - All player data and game activity are stored and managed within your system - Game providers operate independently and only receive minimal data This means: - My gameplay sessions were recorded - My game rounds were processed - My winnings were calculated and displayed in real time If there was a provider restriction, I should not have been able to access or play those games at all. However, I was allowed to: - Access the games - Play multiple rounds - Complete sessions - Generate winnings Only after that, the winnings were voided. This is inconsistent with your own stated policies and raises serious concerns about fairness and transparency. If necessary, I am ready to provide full evidence, including screenshots of gameplay sessions and transaction history. I request a clear and evidence-based explanation for this decision.
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