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I'm attaching screenshots regarding the free spins—supposed to arrive within 3 hours, then 24 hours, and then after the weekend... but unfortunately, they are only in Polish. -
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By Mohamedazmy · Posted
Thank you 🙏 for the warm welcome and for taking the time to read about my experience. I have comprehensive evidence documenting my case. When I initially submitted my complaint here on the forum, I was advised by the forum administration to take the matter to Curaçao, as violations supported by evidence of this nature fall within the scope of the licensing authority. In the end, I appreciate your message. My participation here is also intended to share my experience and warn other players, especially VIP players like myself, to exercise caution when dealing with this platform and its claims regarding account restrictions and funds. -
@Mohamedazmy Hi there and welcome to the forum. Thank you for sharing your problems and experiences at 1xBet Casino. Hopefully you'd get a favourable resolution to your complaints in due time. -
By Mohamedazmy · Posted
1xBet Stole My 449,000 EGP Winnings Intentionally! (ID: 1063690307) Dear Department, I am writing to formally file a comprehensive dispute against the licensed operator 1xBet regarding my account ID: bject: FORMAL COMPLAINT: Systemic Regulatory Breaches and Unlawful Fund Confiscation by 1xBet – ID: 1063690307. This platform has engaged in severe compliance violations, predatory financial exploitation of high-value players, and direct server manipulation to confiscate my funds. I request an immediate regulatory investigation and a forced audit of their server logs based on the following certified facts: 1. THE PRE-DISPUTE FACT & CONTRACTUAL CONTRADICTION Prior to this restriction, 1xBet’s compliance team questioned my mental fitness under the guise of "responsible gaming." In response, I formally submitted official, certified medical reports proving my full capability and competence, all bearing the official state-authorized stamp (Government Seal). Your licensed operator officially accepted and approved these identical stamped documents to reactivate my account and process a partial withdrawal of 80,000 EGP. Therefore, their subsequent attempt to re-use the exact same fabricated "gambling addiction" allegation to lock the session and withhold my remaining funds is entirely fraudulent and executed in bad faith. 2. MULTI-MILLION VOLUME EXPLOITATION & TOTAL FAILURE OF PLAYER PROTECTION My total, cumulative transaction volume on 1xBet’s platform explicitly exceeds 10,000,000 EGP (Ten Million Egyptian Pounds). As documented in the attached official transaction receipts spanning from July 11, 2026, to August 28, 2026, my verified successful deposits totaled 2,474,800 EGP across 114 separate transactions. In the high-velocity period from August 25 to August 28, 2026, alone, your platform accepted consecutive rapid deposits from me totaling 914,700 EGP across 26 transactions on a single game named Royalty of Olympus Extreme. On August 25 alone, I deposited and lost over 900,000 EGP within a few hours on that single game, and the application completely failed to trigger any responsible gaming interventions while I was actively losing. Furthermore, on August 27, I injected another high-velocity round of 240,000 EGP within a single hour. During this frantic process, a deposit of 20,000 EGP was successfully deducted from my bank but was never credited to my casino wallet, despite official bank transaction logs and reference numbers. 3. TARGETED SESSION INTERRUPTION & DELIBERATE REFUSAL OF SERVER LOGS To expose the absolute bad faith, their blocking department officially replied via email claiming: "We closed your account based on your own personal request because you stated you suffered from addiction." I immediately rejected this fraudulent claim in writing, as I never made any such request. They maliciously invented a fake pretext at the exact second I initiated a new session on the game Royalty of Olympus Extreme, and the game began producing substantial winning recovery with a large number of active Free Spins remaining. I have formally demanded my unedited certified server logs for the game Royalty of Olympus Extreme to trace every loss and active free spin, but the operator strictly refused to comply and completely ignored my requests. REQUESTED ACTION: I respectfully urge Casino Guru to intervene and compel 1xBet to conduct a rigorous audit of the unedited server-side logs for the specific game Royalty of Olympus Extreme on my account to investigate the unlawfully aborted winning session, credit the true value of the remaining free spins, refund the 20,000 EGP uncredited deposit, and adjust the missing 10,000 EGP wallet discrepancy. All immutable proofs, including bank application video logs, email correspondences with the blocking department, government-stamped medical certificates, and platform transaction receipts, are fully attached. Registered Account ID: 1063690307 Update about reply 1xbet Dear 1xBet Support Team, Update: Your excuse (“responsible gaming”) is a lie. Your departments are giving contradictory accounts regarding the theft of my funds as a VIP player. You falsely claimed that I requested the closure, then claimed that there was a third-party breach, yet you reopened the account and stole from me, then closed it again! You have stolen EGP 419,000 in winnings, my Free Spins (you blocked me while I was playing), an EGP 20,000 deposit, and an EGP 10,000 balance discrepancy. The case is now with your internal Police Department, Casino Guru, and the Curaçao authorities. Stop pretending to be innocent and return my funds Finally, this post is intended to warn every player, especially VIP players like myself, to be cautious when dealing with your platform
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