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Posted

 I have been trying to get my jackpot winnings withdrawn, I was firstly allowed to make 5 $3000 withdrawals after that everything stopped and I would just be given excuse after excuse, my account was verified, no rules were broken, they simply don’t want to pay the money.. 

yesterday I had a vip manager email me and try to get me to accept a payment of 35k and to not make a complaint and shut my  account.  I continually asked why I was not getting my winnings, I never get answers 

Posted

@sammcdonald1990 Hi there and welcome to the forum.

May we know which casino, which jackpot game and the jackpot amount won please?

 

Posted
31 minutes ago, Blackjax said:

The name of the casino id king Billy. 

Thanks, I missed reading the topic title! 🤣

Posted

Could we see the email you got, please?

What game did you play to hit such a jackpot?

$15,000, which you got, is their weekly withdrawal limit. Did the win occur this week?

$30,000 is their monthly limit, so that amount you won would take over half a year to be fully paid out.

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