Cool Down period

[mathias.grenier]

On Boho Casino, I asked for a CoolDown period. The agent received my request but told me the request will be deal with when my Personal agent will be available. 3 hours later, I told them to never mind my request as I was tilting.  Weren’t they obligated to put in place my cool down period as there terms mention ?
« The cool off period will take place immediately »

[Afi4wins]

32 minutes ago, mathias.grenier said:

On Boho Casino, I asked for a CoolDown period. The agent received my request but told me the request will be deal with when my Personal agent will be available. 3 hours later, I told them to never mind my request as I was tilting.  Weren’t they obligated to put in place my cool down period as there terms mention ?
« The cool off period will take place immediately »

@mathias.grenier Hi there and welcome to the forum.

You mean you cannot set a cooling off period yourself by using the responsible gambling tools at the casino? Or Boho doesn't have that tool? (If so, then it's really a non-responsible casino and should be avoided!)

[Blackjax]

I believe the cool down limit can be set by the player themselves at boho and similar styled casinos in the limit tab. 

[Maiwen]

17 hours ago, mathias.grenier said:

On Boho Casino, I asked for a CoolDown period. The agent received my request but told me the request will be deal with when my Personal agent will be available. 3 hours later, I told them to never mind my request as I was tilting.  Weren’t they obligated to put in place my cool down period as there terms mention ?
« The cool off period will take place immediately »

I think it's up to you to set your gambling limits to control your reflexes and decisions, especially after a big win, to protect yourself from the risks associated with gambling. to ensure responsible gambling, it's necessary to control your gambling behavior and limit financial risks. you don't need to ask the casino for that.

[lucks_maximus]

The dirty secret (not much of a secret), is that this industry loves problem gamblers/people who lose control. We all know it.