Any suggestions please

[vickiedotd]

SlotRoyals, Anjouan license held by Onimim and carries the Fleur-de-Lis logo on lilac backgroung, is an offshore casino operating in the UK happily taking UK players deposits but do not payout on withdrawals of a hard cash deposit/no bonus used site validated win. Despite confirmation from various support agents that withdrawal is upto to 3 days I am now entering the 3rd week of chasing funds. Since successfully completed KYC was confirmed by them 12 days ago, 24th October, and the site publically broadcasted my win on their site there is no valid regulatory or terms-of-service compliance grounds to withhold payment nor have they offered any reason. I have over 50 emails from their support team confirming kyc verification, validity of the win, payment assurances and yet after 15 days they have still not paid a valid £1500 withdrawal request, they make no attempt to offer a payment date or advise why they have withheld funds for so long and the withdrawal has not moved from its pending status since 21st October. Now, since openly challenging their intentions of making payment and logging a third part dispute with they have stopped responding. I have fully documented proof of the hard cash deposit no casino bonus used, confirmed UK residency KYC verification, screenshots of the casinos public broadcast banner displaying the win on their site and over 50 generic automated support emails that offer nothing but continuous assurance that the matter has been escalated and prioritised yet over 2 weeks later still remains pending. Does anyone else have experience with this site.