WARNING - BetSoft games being pulled in the wake of unpaid jackpot

[jlo41074]

I would like the forums opinion on whether I should have won the progresive jackpot for the slot "The Glam Life". Here's the background: I placed a max bet on the slot "The Glam Life" at the .50 mBTC denomination playing at Betcoin.ag. On the original bet I got 3 airplanes on 2 paylines granting me 4 free spins. On the final spin I get five Yachts on the payline which in my opinion should have triggered the jackpot. Instead I was paid 1000 credits. This I believe this is evidence to the fact that it was a max bet according to the pay table. 5 yachts = 200 credits x Number of bets per line. Five bets per line is the maximum. Based on them paying me 1000 credits they're essentially stating that I bet the max amount. So why would this not qualify for a jackpot? Betsoft is stating that it does not qualify because it was a free spin. I can find nowhere in the terms and conditions, rules of the game, or payouts description stating that a bonus spin is not eligible for the jackpot. Please take a look at the photos of my win, and of the pays, and let me know what you think. Should I have won the jackpot?  BetSoft via Betcoin.ag's customer support says No because it was a free spin.  Take a look at the screenshots I took that include the winning spin, the pay table at the time of the spin, other BetSoft games pay tables which clearly limit or exempt the jackpot, and a revised pay table that BetSoft has quietly changed since my spin.

 

Images are here:  http://imgur.com/a/hx7Ht

 

BetSoft has been getting killed in the court of public opinion.  Both Bovada and Slots.lv have quietly removed the progressive jackpot games from their site.  Here are some of the articles and forum posts on this:

 

http://www.gpwa.org/forum/casinolistings-issues-betsoft-gaming-warning-227986.html?highlight=unpaid+jackpot

 

https://www.casinolistings.com/news/2016/06/warning-avoid-all-betsoft-slots-and-casino-games

 

http://vegasclick.com/online/betsoft-jackpot-issue

 

http://www.casinomeister.com/forums/showthread.php?t=71002

 

I will leave it to each casino to decide whether they want to offer their players BetSoft games which are clearly not fair, and to the players who play at these casinos that continue to offer BetSoft games whether they want to support casinos that will knowingly allow these unfair games to continue on their sites.  

 

In  the meantime I will continue my fight to be paid the jackpot that BetSoft has wrongly denied me.  If you have any information that could help me in this fight please email me at [email protected].

[cocopop3011]

Wow, what an interesting case!

 

I've just googled The Glam Life and it's paytable and all the images that show do NOT include this sentence you are referring to that they have changed! 

 

 

 

The difficulty you have is proving that the screenshot you took was taken before the apparent "edit" and that I believe is a very very hard task! When you questioned them about this what did they say?

[Raptordinos]

I would like the forums opinion on whether I should have won the progresive jackpot for the slot "The Glam Life". Here's the background: I placed a max bet on the slot "The Glam Life" at the .50 mBTC denomination playing at Betcoin.ag. On the original bet I got 3 airplanes on 2 paylines granting me 4 free spins. On the final spin I get five Yachts on the payline which in my opinion should have triggered the jackpot. Instead I was paid 1000 credits. This I believe this is evidence to the fact that it was a max bet according to the pay table. 5 yachts = 200 credits x Number of bets per line. Five bets per line is the maximum. Based on them paying me 1000 credits they're essentially stating that I bet the max amount. So why would this not qualify for a jackpot? Betsoft is stating that it does not qualify because it was a free spin. I can find nowhere in the terms and conditions, rules of the game, or payouts description stating that a bonus spin is not eligible for the jackpot. Please take a look at the photos of my win, and of the pays, and let me know what you think. Should I have won the jackpot?  BetSoft via Betcoin.ag's customer support says No because it was a free spin.  Take a look at the screenshots I took that include the winning spin, the pay table at the time of the spin, other BetSoft games pay tables which clearly limit or exempt the jackpot, and a revised pay table that BetSoft has quietly changed since my spin.

 

I was checking out on the "view pays" section of the game and think you were not entitled to win the jackpot because it says literally "Jackpot cannot be won during any other bonus feature" and that's exactly what they are free spins.  

 

Sorry buddy, but rules are the rules.

[jlo41074]

I was checking out on the "view pays" section of the game and think you were not entitled to win the jackpot because it says literally "Jackpot cannot be won during any other bonus feature" and that's exactly what they are free spins.  

 

Sorry buddy, but rules are the rules.

The point you are missing is that they changed the language of the spin after the fact, and specifically because of my spin.  I have time stamped screen captures that prove when my spin happened, and what the pay table looked like at that time.  It did not have this language in the pay table at the time I played this game.

[jlo41074]

Wow, what an interesting case!

 

I've just googled The Glam Life and it's paytable and all the images that show do NOT include this sentence you are referring to that they have changed! 

 

the glam.png

 

the glam 1.png

 

The difficulty you have is proving that the screenshot you took was taken before the apparent "edit" and that I believe is a very very hard task! When you questioned them about this what did they say?

If you can find a way for me to talk to BetSoft I will ask them.  I have sent emails to them, any of their employees I have found on the internet, and anyone else that may be in touch with them.  They have completely ignored me, and hoped that I would go away.  I can prove the pay table  situation because anytime you save a file to your computer it is timestamped.  I can prove the time and date these screen captures were taken, and would welcome the chance to do so with BetSoft. 

[Raptordinos]

The point you are missing is that they changed the language of the spin after the fact, and specifically because of my spin.  I have time stamped screen captures that prove when my spin happened, and what the pay table looked like at that time.  It did not have this language in the pay table at the time I played this game.

Ohh I got it man, you're right; I would keep on complaining; it is not correct to change rules after someone wins. And I'm sorry because We're talking about one million dollars, aren't we?

[stars_cream]

Oh I go it man, you're right; I would keep on complaining; it is not correct to change rules after someone wins. And I'm sorry because We're talking about one million dollars, aren't we?

 

one million Dollars  

if they changed their paytable after you made the hit, you should not leave them in peace. Make complaints to every authority you can!

[jlo41074]

Ohh I got it man, you're right; I would keep on complaining; it is not correct to change rules after someone wins. And I'm sorry because We're talking about one million dollars, aren't we?

It is 1,000,000 credits at .50mBTC denomination = about 500 BTC.  At the time of the spin it was worth about $380,000.  Bitcoin exchange rates fluctuate.

[stars_cream]

$380.000 is a lifechanging amount. i hope you sort it out jlo41074. GL

[Raptordinos]

It is 1,000,000 credits at .50mBTC denomination = about 500 BTC.  At the time of the spin it was worth about $380,000.  Bitcoin exchange rates fluctuate.

That's a lot of money anyway, don't stop fighting and you should also refer this case to complaints' section of AskGamblers here: http://www.askgamblers.com/casino-complaints/ . This service is for free and they surely will take the case.

[jlo41074]

That's a lot of money anyway, don't stop fighting and you should also refer this case to complaint section of AskGamblers here: http://www.askgamblers.com/casino-complaints/ . This service is for free and they surely will take the case.

I have asked them to look into this, but was told they only take complaints for casinos that they have reviewed.  I was playing at Betcoin.ag, which is not listed with askgamblers.  The problem is not actually with the casino, but the software provider BetSoft.  All play is done directly through their servers, and they decide who wins and who doesn't.  BetSoft slots can be found at nearly every casino that askGamblers lists.  I have asked them to publicize this, but they have asked me just to post here in the forum.  I feel that every player should be aware of this before they play at casinos who use these games.  See the following links for stories about their unfair practices and history:

 

http://www.gpwa.org/forum/casinolistings-issues-betsoft-gaming-warning-227986.html

 

https://www.casinolistings.com/news/2016/06/warning-avoid-all-betsoft-slots-and-casino-games

 

http://vegasclick.com/online/betsoft-jackpot-issue

 

http://www.casinomeister.com/forums/showthread.php?t=71002

 

Bovada and Slots.lv have gone to the steps of removing Betsoft progressive jackpot games from the casino, although they have done so very quietly.

[Raptordinos]

 

I have asked them to look into this, but was told they only take complaints for casinos that they have reviewed.  I was playing at Betcoin.ag, which is not listed with askgamblers.  The problem is not actually with the casino, but the software provider BetSoft.  All play is done directly through their servers, and they decide who wins and who doesn't.  BetSoft slots can be found at nearly every casino that askGamblers lists.  I have asked them to publicize this, but they have asked me just to post here in the forum.  I feel that every player should be aware of this before they play at casinos who use these games.  See the following links for stories about their unfair practices and history:

 

http://www.gpwa.org/forum/casinolistings-issues-betsoft-gaming-warning-227986.html

 

https://www.casinolistings.com/news/2016/06/warning-avoid-all-betsoft-slots-and-casino-games

 

http://vegasclick.com/online/betsoft-jackpot-issue

 

http://www.casinomeister.com/forums/showthread.php?t=71002

 

Bovada and Slots.lv have gone to the steps of removing Betsoft progressive jackpot games from the casino, although they have done so very quietly.

 

 

They're regulated for Curacao e-gaming, and I can see a "file a complaint" button on their license: https://validator.curacao-egaming.com/e55930b7-7152-40bf-97c6-410e25fc3c2b

 

And check their RNG certificate, maybe Malta juristiction can help too: http://www.betsoft.com/dam/jcr:286ee740-101d-4d5d-9600-61d5659fda7f/Digital_Software_Limited_RNG__Certificate.pdf

 

Wish you the best with your case!

[jlo41074]

They're regulated for Curacao e-gaming, and I can see a "file a complaint" button on their license: https://validator.curacao-egaming.com/e55930b7-7152-40bf-97c6-410e25fc3c2b

 

And check their RNG certificate, maybe Malta juristiction can help too: http://www.betsoft.com/dam/jcr:286ee740-101d-4d5d-9600-61d5659fda7f/Digital_Software_Limited_RNG__Certificate.pdf

 

Wish you the best with your case!

Thank you. I immediately filed claims with both jurisdictions, but I have not heard back from either of them.  I have been told that Curacao is a joke of a regulatory agency and will do nothing. I'm unsure about Malta. I have read that they are very lax in their regulation, but have recently been trying to clean up their act. I do not hold much hope that either of them will force BetSoft to pay.  I see my only option is publicizing this as much as I can to as many casinos and players as I can.  If casinos start to drop their games as Bovada and Slots.lv have done, maybe they will take notice.  It may be cheaper for them to pay the jackpot than to suffer the loss of business due to a public relations firestorm over the fairness of their games.  I intend to be that firestorm.

[cocopop3011]

Thank you. I immediately filed claims with both jurisdictions, but I have not heard back from either of them.  I have been told that Curacao is a joke of a regulatory agency and will do nothing. I'm unsure about Malta. I have read that they are very lax in their regulation, but have recently been trying to clean up their act. I do not hold much hope that either of them will force BetSoft to pay.  I see my only option is publicizing this as much as I can to as many casinos and players as I can.  If casinos start to drop their games as Bovada and Slots.lv have done, maybe they will take notice.  It may be cheaper for them to pay the jackpot than to suffer the loss of business due to a public relations firestorm over the fairness of their games.  I intend to be that firestorm.

 

How long ago did you file the complaints?

[jlo41074]

How long ago did you file the complaints?

I filed both complaints about a week ago after it was apparent that BetSoft did not intend to pay out the jackpot.  In fact they have not responded to me at all, other than quietly updating their pay table, which says a lot about them as a company.  

[ValDes]

Hi there @jlo41074 and welcome to AskGamblers. 

 

Are you sure that by 'max bet' it's meant 0.50 denomination and not 1.00? 

[cocopop3011]

Hi there @jlo41074 and welcome to AskGamblers. 

 

Are you sure that by 'max bet' it's meant 0.50 denomination and not 1.00? 

 

I actually don;t think it makes a difference anyway since the symbols came in during free spins.

[jlo41074]

Yesterday Bovada and Slots.lv sent a letter to their players informing them that they will no longer offer BetSoft games.  I have asked AskGamblers to issue a warning about BetSoft games on their website, but they have so far not done so.  Here are some links from other ratings sites that have issued warnings about BetSoft games:

 

 

http://www.gpwa.org/forum/casinolistings-issues-betsoft-gaming-warning-227986.html

 

https://www.casinolistings.com/news/2016/06/warning-avoid-all-betsoft-slots-and-casino-games

 

http://vegasclick.com/online/betsoft-jackpot-issue

 

http://www.casinomeister.com/forums/showthread.php?t=71002

 

http://www.latestcasinobonuses.com/article/warning-betsoft-progressives-problem

 

I will again ask AskGamblers to do what is in the best interest of players and warn people of this issue.  What happened to me could happen to any player on any site that offers these games. By recommending casinos that offer these games without warning players of this issue you are essentially participating in stealing from the players who play the games.

[ValDes]

 

Yesterday Bovada and Slots.lv sent a letter to their players informing them that they will no longer offer BetSoft games.  I have asked AskGamblers to issue a warning about BetSoft games on their website, but they have so far not done so.  Here are some links from other ratings sites that have issued warnings about BetSoft games:

 

 

http://www.gpwa.org/forum/casinolistings-issues-betsoft-gaming-warning-227986.html

 

https://www.casinolistings.com/news/2016/06/warning-avoid-all-betsoft-slots-and-casino-games

 

http://vegasclick.com/online/betsoft-jackpot-issue

 

http://www.casinomeister.com/forums/showthread.php?t=71002

 

http://www.latestcasinobonuses.com/article/warning-betsoft-progressives-problem

 

I will again ask AskGamblers to do what is in the best interest of players and warn people of this issue.  What happened to me could happen to any player on any site that offers these games. By recommending casinos that offer these games without warning players of this issue you are essentially participating in stealing from the players who play the games.

 

 

And I will once again ask you what have already asked a week ago:

 

 

Hi there @jlo41074 and welcome to AskGamblers. 

 

Are you sure that by 'max bet' it's meant 0.50 denomination and not 1.00? 

 

Will greatly appreciate if you could provide the relevant screenshots to back up your claims. 

[jlo41074]

Hi there @jlo41074 and welcome to AskGamblers. 

 

Are you sure that by 'max bet' it's meant 0.50 denomination and not 1.00? 

See screenshots here:

 

http://imgur.com/a/Q1xy8

 

 Notice that as the denomination changes so does the jackpot. Max bet is 125 credits at any denomination.

 

Here are my original screenshots of the spin in question showing bet of 125 credits:

 

http://imgur.com/a/hx7Ht

[ValDes]

See screenshots here:

 

http://imgur.com/a/Q1xy8

 

 Notice that as the denomination changes so does the jackpot. Max bet is 125 credits at any denomination.

 

Here are my original screenshots of the spin in question showing bet of 125 credits:

 

http://imgur.com/a/hx7Ht

 

I see, thanks for the clarification. Promise to get personally involved into examining the aforementioned issue. 

 

Will make sure to update here accordingly as soon as we got some conclusions. 

[ValDes]

Hi there again, 

 

Have just noticed that someone with the nickname 'jasonort' /guess that's you since it's matching with the nickname used for screenshot uploads/ has left an interesting post in LatestCasinoBonuses under the the article referring to the BetSoft Gaming warning. 

 

Do you mind shedding some light upon it, please? Did they really admit their mistake and paid the whole jackpot?...

[Fiekie247]

From what I have seen, Jason and betsoft to a mutual settlement. However its confidential but he did receive his money I suppose.

 

Jason even funded a free roll to say thank you on Betcoin poker and betcoin will fund the free roll matching Jasons contribution.

 

Congratulations Jason and all the best spending that sum, whatever amount it is, im sure its life changing.

[Efti]

From what I have seen, Jason and betsoft to a mutual settlement. However its confidential but he did receive his money I suppose.

 

I am glad that the OP has finally attained a positive outcome but it is a shame that an individual player has to fight (figuratively, not literally I hope!) and raise a public outcry for a company to do the right thing in a case like this. Personally, this story resonates with me as I've endured a similar situation - for a much smaller sum of money - where I was denied my full rightful winnings and terms were changed retroactively as a result. Difference is I was too disillusioned and lacking the will to pursue the matter like this player did, or like I would have earlier in my playing days when I expected better from online casinos and poker rooms.

[cocopop3011]

Hi there again, 

 

Have just noticed that someone with the nickname 'jasonort' /guess that's you since it's matching with the nickname used for screenshot uploads/ has left an interesting post in LatestCasinoBonuses under the the article referring to the BetSoft Gaming warning. 

 

Do you mind shedding some light upon it, please? Did they really admit their mistake and paid the whole jackpot?...

 

 

From what I have seen, Jason and betsoft to a mutual settlement. However its confidential but he did receive his money I suppose.

 

Jason even funded a free roll to say thank you on Betcoin poker and betcoin will fund the free roll matching Jasons contribution.

 

Congratulations Jason and all the best spending that sum, whatever amount it is, im sure its life changing.

 

WOW! He received his winnings??

 

I hope he comes backs and lets us know, what a story if he did!