Major Warning: Casino Cruise

[ACrowLeftOfTheMurder]

Hi all,

 

Last week I discovered a major flaw in Casino Cruise's bonus system that could result in unsuspecting players having large winnings forfeited through no fault of their own.

 

I raised my concerns with casino support and management 7 days ago, and have not received a satisfactory resolution as yet, and given how serious the issue is, this isn't good enough, hence I felt that all players should now be warned.

 

I recommend no one play at this casino until the bonus system is fixed, as some poor player could lose thousands with the current system.

 

The best way to explain what happens is by posting my original email to support and their response.

 

My email:

 

Hi,

 

A little while ago I spoke to support about my balance suddenly disappearing mid play when I still had approximately $0.60c in my account.

 

I was told that this happened because the bonus is canceled once the bonus balance drops below 0.80c.

 

I thought this was very unfair, as anything can still happen in a few spins at a min bet, and 0.80c is still enough for a few last spins. I was told nothing could be done and this was the rules.

 

Well, this process has just ripped me off $5.59. I know it's not much, but on principle this rule is highly flawed, and all your customers need to be informed.

 

I'll explain what just occurred :

 

I was playing Tornado Farm when on my last spin at 0.80c stake, I hit the feature and won $5.55. Great right? Wrong, because at the time of my last spin my balance was only $0.84.

 

Meaning, when the feature ended and returned to the base game, my balance was showing as $0.04c, and to the right of this my 'Won' balance was showing as $5.55, however the winnings were not credited to my total balance.

 

At first I thought the game had froze so I reloaded it, and this time my winnings from the feature had disappeared all together. I tried loading another slot, but the winnings still weren't in my balance.

 

So what happen to the feature winnings of $5.55? We're they canceled out because of your flawed bonus system? If so, this isn't right, as it highlights a massive flaw in the system if you hit a feature on your last spin like I have.

 

Please investigate.

 

Casino Cruise Response:

 

We hope this email finds you well.

 

I'm happy to inform you that we received an answer from our technical department about your case.

 

They say that your last win was considered a "Bonus Late Win". Even though you won the last round, until the round was settled, the balance was already forfeited. Therefore even if you won the round, the winning from that round were forfeited as well. This is how the system is setup and how the Bonus late win system works.

 

Thank you for your patience and understanding on this matter!

 

Feel free to contact us at any time for any question that you might have. Our Casino Hosts will be more than happy to assist.

 

We look forward to hearing from you soon.

 

Sincerely,

 

Casino Host

CasinoCruise Support

 

My final response:

 

Thanks for getting back to me Rachel.

 

I'm sorry, but I consider this ridiculous, and regardless of how your system works, this is essentially stealing a players winnings when you really have no right to.

 

I have been playing at sites such as Betat and Guts for a long time, and I have never ever experienced anything like this regarding your 'bonus system', whereby a players winnings can be stolen when they still had funds in their account.

 

This is what rogue casinos do.

 

I'm sorry, but I can't play at site where funds and winnings go missing, and the reason given is simply, 'it's just how the bonus system works'.

 

Please close my account, as I'll be focusing on the more trusted sites I frequent, where my funds or winnings have never just disappeared.

 

Also, your players deserve to know this system is in place, and potential winnings could be seized as a result.

 

In my case the stake and winnings were small, but what if my last spin was at $20.00 and I hit a feature and won $20,000.00? Would you honestly expect the customer to just except your explanation and lose $20,000.00 even though they did nothing wrong what so ever?

 

You need to either change your bonus system immediately, or notify all customers that they can have winnings confiscated through no fault of their own when a bonus is in play.

 

As I said, this is rogue behavior, and in the interest of fair play, I'll be notifying everyone I know of this anomaly via various forums I frequent.

 

Sooner or later this will effect someone else, and involve a larger sum of winnings. No one deserves to lose their winnings for no good reason, especially on their last spin.

 

Good luck, but I'm definitely out.

 

Just to clarify, I don't believe this casino is intentionally being rogue, however the bonus system clearly is, and you can see from my example how a player could lose a large win because of it. It needs to change.

 

I have not heard from this casino since last Friday when they advised that management was looking into it, however this doesn't change the fact that players could be ripped off in the meantime.

 

This casino is currently doing a BOF process at Casinomeister, however I doubt anyone there is aware of this bonus flaw. If they were, they would not pass the test there.

 

Again, I recommend not playing at this site until this bonus system is changed. I've given them ample time to rectify the problem, however it seems player safety is not high on their agenda, hence I thought it was time to publicly announce this warning.

 

Crow Boy

[NextTimeWin]

Hm, strange story, why they cancel bonuses when balance is less than 0.80$? This is few spins at DOA, or starburst, so why forfeit this money?

[ACrowLeftOfTheMurder]

Yes I agree. This is also a few spins on some 9 line slots like Spring Break.

 

The issue is bigger than this though, as it can effect high rollers also.

 

As I said in my example, any last spin that takes your balance below 80c automatically forfeits that last spin and any winnings made from it.

 

Eg. A player could be making $100 spins, and if their last spin takes the total balance below 80c, then any winnings from that last spin become dead and forfeited.

 

Imagine high rolling and hitting free spins or 5 scatters on DOA at $100 spin, only for the feature to end and your winnings confiscated!

 

As I said it's rogue behavior and must change if this casino is serious about player rights.

 

I'm no longer a member at Casinomeister, but I ask anyone who is, that they please notify the players there of this. There are some good people at CM, so I'd hate to see anyone unfairly deprived of their winnings due to this ridiculous bonus rule.

 

I only lost $5, and honestly don't care about it, but I just have this sick feeling that soon someone will lose a very big sum because of this bonus system.

 

Please let any friends you know play online at Cruise not to take their bonuses.

[ValDes]

Hmm, pretty serious accusations as far as I can see...

 

Have already noticed casino Cruise representative about this post, hope he will jump in here soon and shed some light upon the questions and concerns raised above. 

[ACrowLeftOfTheMurder]

Just to clarify ValDes, these are not accusations, rather a copy and paste word for word version of events.

 

I don't lie or make things up, and definitely wouldn't attack a casino over $5.00.

 

This is about the bigger picture, and the fact any player 'could' lose a large amount of winnings with this bonus system in place. A system you can see that support confirmed is indeed in place.

 

Regarding the rep Lloyd. I had CC'd him into all my emails to support regarding this matter, so he is already aware of the issue.

 

Last we spoke he said the matter was with management which is great.

 

However, after 7 days no changes have been made, and none of their customers have been notified of this anamoly in their bonus system. Hence it's clear they are happy for players to continue depositing and taking bonuses whilst this danger exists.

 

I made it clear to Lloyd and Cruise that I would notify other players of this risk if they did not within a reasonable time frame.

 

For me 7 days is far too long considering the amount of deposits that could occur in that time.

 

A reasonable course of action would have been to suspend all bonuses until the matter was investigated. This would have been in the best interest of the players.

 

They chose not to do anything, so I decided to make this announcement.

[MacdoniS]

Yes I agree. This is also a few spins on some 9 line slots like Spring Break.

 

The issue is bigger than this though, as it can effect high rollers also.

 

As I said in my example, any last spin that takes your balance below 80c automatically forfeits that last spin and any winnings made from it.

 

Eg. A player could be making $100 spins, and if their last spin takes the total balance below 80c, then any winnings from that last spin become dead and forfeited.

 

Imagine high rolling and hitting free spins or 5 scatters on DOA at $100 spin, only for the feature to end and your winnings confiscated!

 

As I said it's rogue behavior and must change if this casino is serious about player rights.

 

I'm no longer a member at Casinomeister, but I ask anyone who is, that they please notify the players there of this. There are some good people at CM, so I'd hate to see anyone unfairly deprived of their winnings due to this ridiculous bonus rule.

 

I only lost $5, and honestly don't care about it, but I just have this sick feeling that soon someone will lose a very big sum because of this bonus system.

 

Please let any friends you know play online at Cruise not to take their bonuses.

I hope that this was an isolated case cause i don't see any problems from their casino, mate, even though it's restricted to U.S my buddies from the other forums and also from Casinomeister said that it's a trustworthy casino. 

[ACrowLeftOfTheMurder]

Hi MacdoniS,

 

I'm not saying the casino is not trustworthy by any means, rather that their bonus system is just simply flawed to benefit the casino should someone hit a large win on their final spin regardless of the stake.

 

This is not an isolated incident, rather the bonus system rules apply to everyone.

 

If your balance drops below $0.80c at ANY point, the bonus and any winnings derived from future spins are automatically forfeited and loss. 

 

Would you be happy to lose any winnings because of this?

[ValDes]

Just to clarify ValDes, these are not accusations, rather a copy and paste word for word version of events.

 

I don't lie or make things up, and definitely wouldn't attack a casino over $5.00.

 

This is about the bigger picture, and the fact any player 'could' lose a large amount of winnings with this bonus system in place. A system you can see that support confirmed is indeed in place.

 

Regarding the rep Lloyd. I had CC'd him into all my emails to support regarding this matter, so he is already aware of the issue.

 

Last we spoke he said the matter was with management which is great.

 

However, after 7 days no changes have been made, and none of their customers have been notified of this anamoly in their bonus system. Hence it's clear they are happy for players to continue depositing and taking bonuses whilst this danger exists.

 

I made it clear to Lloyd and Cruise that I would notify other players of this risk if they did not within a reasonable time frame.

 

For me 7 days is far too long considering the amount of deposits that could occur in that time.

 

A reasonable course of action would have been to suspend all bonuses until the matter was investigated. This would have been in the best interest of the players.

 

They chose not to do anything, so I decided to make this announcement.

 

Fair enough, mate. I would most probably do exactly the same as you did in this situation. You addressed the issue correctly and gave Casino Cruise enough time to make an investigation and come up with some response or at least to say what they found so far and what they intend to do from now on.

 

If it turns out the glitch that you have reported really exists and work the way you described /and I have no reasonable grounds to doubt your words form what I've read so far here/  then something should be done asap, because such a glitch in Casino Cruise bonus system is definitely not in players benefit.  

 

Sincerely hope that someone from Casino Cruise management will soon reply to you /privately or within this forum topic/ and we'll have their point of view. As a matter of fact, I am working with Lloyd Apter on complaints related matters from over an year now and must say he is one of the most dedicated and responsible casino managers I have ever worked with. Have no doubts this issue is gonna be handled in the best possible way very soon. 

[LloydApter]

Hi Everyone,

 

I replied to the player on April 22nd, and your explanation goes as follows:

 

Apologies for not getting back to you earlier but I have been waiting for a satisfactory solution or explanation. So this is the explanation I received today: 

 

Basically it works for the customer and not against him/her and it is the most common bonus set up. Why ? As without it, a player that still has WR to meet will find themselves needing to play his/her balance to zero in order to claim the next bonus. 

 

We have players complaining the opposite that the amount is too low and might need to be increased as it will help to clear the WR in case no balance is left. Please consider that players most of the time are not playing if the balance is below 0.8 and then contact support to ask why they have made another deposit and can’t see the next bonus.

 

Please let us know if this sounds reasonable to you and what your comments are. We appreciate your inputs on this matter.

 

 

[ACrowLeftOfTheMurder]

Hi Lloyd,

 

Thanks for the response. I did receive it, however I decided not to follow it up for a couple reasons.

 

One being that I think it is completely unreasonable, definitely not in the best interest of the players, and nothing at all like the standard system most other casinos use.

 

Another reason being that it seems no one other than I can see the potential damage the current system could cause, and if others aren't interested in rallying for change, I saw little point in attempting to help anyone from any future problems that may arise.

 

Instead I chose to vote with my wallet, and unfortunately won't play at your site again whilst this system is in place.

 

Unfortunately that means that at some point in the future (and it will happen), someone at your site will hit a massive win on their last spin only to have it confiscated due to this ridiculous system.

 

I was trying to save someone that pain, but I'm sure we'll all hear about it here once it happens.

 

I respect you as a rep Lloyd, but I'm afraid your explanation was ludicrous. Given you use the same platform as many other reputable sites, yet are the only casino to have this last spin forfeit in place, says to me you in fact don't have the players best interest at heart.

 

Maybe you should research how other EM sites such as Luck,Next, and Guts operate their bonus system, as you'll never see any of these sites forfeit winnings from a players last spin due to a bonus, nor will they then claim it was due to having the players best interest at heart.

 

Surely you can see how ridiculous that even sounds.

 

I wish you all the best for the future, but my warning still stands.

 

Unless anyone wants to be at risk of losing ANY winnings from their last spin, I advise anyone playing at Casino Cruise to never play with a bonus in place.

 

Thank you.

[ACrowLeftOfTheMurder]

And just to clarify, Lloyd unfortunately missed out on addressing the actual flaw my original op was about.

 

If any last spin you place with a bonus leaves your total balance below 0.80, then the bonus automatically forfeits and confiscates your remaining balance, including the funds used to place the last spin, and any winnings derived from it after the fact.

 

There was my original example in the op, but to offer another example:

 

I have $10.79 remaining in my account.

 

I've been playing slots at $10.00 per spin.

 

I take my final spin at $10.00 and hit a free spins feature.

 

I win $1,000.

 

Once the feature ends, my total balance is $0.00!

 

Why?

 

Because when I made my final spin at $10.00 my balance was left at $0.79 (Under 0.80).

 

Meaning that even though I hit a feature and won $1,000, before the free spins even started, my bonus was automatically forfeited, along with any proceeds derived from that final spin.

 

Is everyone understanding this?

 

This is what happen to me, although my example was at 0.80 per spin stakes, and my balance was at 0.84 prior to my last spin and feature win.

 

Lloyd, as you didn't address this original flaw I raised, would you mind explaining again how this bonus system is in place to benefit the players?

 

Hopefully you now understand why I harshly described your explaination as ridiculous.

 

Anyone who plays at Cruise with a bonus, is doing so at their own risk, and better prayer they don't hit a win on their final spin.

 

Good luck.

[ValDes]

Hi Everyone,

 

I replied to the player on April 22nd, and your explanation goes as follows:

 

Apologies for not getting back to you earlier but I have been waiting for a satisfactory solution or explanation. So this is the explanation I received today: 

 

Basically it works for the customer and not against him/her and it is the most common bonus set up. Why ? As without it, a player that still has WR to meet will find themselves needing to play his/her balance to zero in order to claim the next bonus. 

 

We have players complaining the opposite that the amount is too low and might need to be increased as it will help to clear the WR in case no balance is left. Please consider that players most of the time are not playing if the balance is below 0.8 and then contact support to ask why they have made another deposit and can’t see the next bonus.

 

Please let us know if this sounds reasonable to you and what your comments are. We appreciate your inputs on this matter.

 

Hey Lloyd, glad you shared Casino Cruise point of view regarding this matter. 

 

While I could understand both your and players position here, I believe there is an easy solution. It's actually great that you care about your customers and implemented that auto bonus cancellation when balance drop below 0.80. What's definitely not great though is what player suggested as possible scenarios where one could lose substantial winning amounts due to the current set up of the aforementioned auto bonus cancellation. 

 

I was thinking what if you keep that option as it is when it comes to balance dropping below 0.80, but remove the option of funds confiscation by your system. This way you will make happy both customers who are not willing to play down their balance to zero and the luckiest ones who manage to win big with their very last spin. Sounds as reasonable compromise to me...

[ACrowLeftOfTheMurder]

Just an update for all those interested.

 

I received the following email from Lloyd the rep today:

 

Hi,

 

I hope this email finds you well.

 

This is to update you that we are now formally sorting this out and that it is with EM already but it might still take some time.

 

Thanks again for bringing this issue to our attention.

 

We are fixing the system error.

 

Kind regards,

Lloyd

 

I am extremely happy to receive this news from Lloyd, and the fact he has actually listened and put into action these changes, proves to me he does care, and thus he gains my respect.

 

My response to Lloyd was that I would be more than happy to reciprocate that effort, and return to Casino Cruise as a regular player once those changes are complete.

 

With the help of a responsive rep in Lloyd, this is a huge win for we players, and ensures no player will ever have legitimate winnings confiscated through no fault of their own.

 

The power of mediums such as this forum, and the collective voice of we players shouldn't be underestimated, and this is a perfect example of how we can protect each other and force change by speaking out.

 

I commend everyone who contributed to this thread, in particular ValDes for the support, and Lloyd the rep for caring enough to make changes that actually protect his players winnings.

 

Just as we can be critical of reps when we're unhappy, it is equally important to praise them when it's deserved.

 

For this reason I thank you Lloyd, and look forward to rewarding you with my future business soon.

 

Please keep us updated as to when these changes are Complete.

[ValDes]

I'm really happy to know this problem is about to be sorted out accordingly. Had no doubts that Lloyd will take care and try to solve that issue asap and for that he deserves a big heads up.

 

Let me know when the changes take place, I would like to change the topic title accordingly. 

[ACrowLeftOfTheMurder]

I just wanted to add that Lloyd made a very nice gesture and added $10 wager free to my account to compensate for the winnings I had confiscated.

 

I appreciate the goodwill Lloyd, so thank you.

[Awena]

Good to hear this, good luck ACrowLeftOfMurder!

[ACrowLeftOfTheMurder]

Thanks Awena.

[ACrowLeftOfTheMurder]

I thought it was important to provide an update here regarding Casino Cruise's ridiculous bonus term regarding what they call "Late Wins".

For the record I no longer play at this site because of this term, and despite the reps claims that the problem would be fixed, it never was completely.

I have decided to update this thread because as I had mentioned previously, it was only a matter of time before this term would rob another player of a large win.

Well guess what? It happen, and the casino is currently ignoring the poor players case.

Although I'm no longer a member at Casinomeister, I still often read the articles there.

There have been numerous complaint threads lately regarding casino cruise, however the one that stood out was a poor player who fell foul of the exact same issue I had.

The player was playing the Dead Or Alive slot, and just about to bust with their balance at 0.45c, when on their last spin, they hit the free spin feature.

As anyone who's familiar with DOA would know, even at minimum bet this slot has massive potential, so during free spins this customer claimed they were lucky enough to win a few hundred dollars.

However, like what happen to me in this thread, once the free spins were finished and the player returned to normal play, the winnings were nowhere to be seen, and his balance was $0.00.

The player was of course confused and contacted chat, only to be told that he wouldn't be credited his free spin winnings due to the 'late winnings' term they unfairly enforce when playing with a bonus.

The rep Lloyd was confronted about this at Casinomeister, however he said these were the terms used by all EM casinos, and as a result the player would not be paid the winnings and basically too bad.

Having been a long term and loyal player at many other EM sites including Guts, Casino Luck & Next, and Thrills and Superlenny, I can confirm that Lloyd is being completely dishonest, as non of these other EM sites have this ridiculous 'late wins' term, and you can happily play your balance down to zero on penny slots without ever being denied any late wins.

Lloyd has maintained that EM is to blame, and his casino is unable to fix this issue and allow customers to play their balance down to zero. This is unfortunately another lie.

From what I've read, I can only form the opinion that Lloyd and casino cruise are adopting unfair practices to strip their customers of legitimate wins.

It was only a matter of time before a poor unsuspecting players was robbed of hundreds of dollars, and now it has happened.

It's also very concerning that casinomeister has chosen to ignore this issue given they were happy to give them accredited status and the seal of trustworthiness.

In my opinion, casino cruise need to pay this poor player, and immediately fix this bonus issue with EM. Despite their claims, it can be done yet they are so far choosing not to.

I'm just warning players again not to play at this site and risk losing legitimate winnings until we see some major changes being made and the lies stop.

I will provide the link to the casinomeister thread. The very first quoted post on the page I linked explains the players situation. Read on for the casinos ridiculous response.

http://www.casinomeister.com/forums/showthread.php?t=69173&page=3

Funnily enough Lloyd even accuses one member there of being me by the sounds of it.

Sorry Lloyd but I'm no longer a member there and closed my account with you straight after I realized you never fixed this issue. If you remember I had to contact you numerous times as my account wasn't closed when I requested it to be. Another no-no for a supposedly responsible casino.

Do the right thing Casino Cruise, as your online reputation is slowly evaporating.

Players beware.

[cocopop3011]

I thought it was important to provide an update here regarding Casino Cruise's ridiculous bonus term regarding what they call "Late Wins".

 

For the record I no longer play at this site because of this term, and despite the reps claims that the problem would be fixed, it never was completely.

 

I have decided to update this thread because as I had mentioned previously, it was only a matter of time before this term would rob another player of a large win.

 

Well guess what? It happen, and the casino is currently ignoring the poor players case.

 

Although I'm no longer a member at Casinomeister, I still often read the articles there.

 

There have been numerous complaint threads lately regarding casino cruise, however the one that stood out was a poor player who fell foul of the exact same issue I had.

 

The player was playing the Dead Or Alive slot, and just about to bust with their balance at 0.45c, when on their last spin, they hit the free spin feature.

 

As anyone who's familiar with DOA would know, even at minimum bet this slot has massive potential, so during free spins this customer claimed they were lucky enough to win a few hundred dollars.

 

However, like what happen to me in this thread, once the free spins were finished and the player returned to normal play, the winnings were nowhere to be seen, and his balance was $0.00.

 

The player was of course confused and contacted chat, only to be told that he wouldn't be credited his free spin winnings due to the 'late winnings' term they unfairly enforce when playing with a bonus.

 

The rep Lloyd was confronted about this at Casinomeister, however he said these were the terms used by all EM casinos, and as a result the player would not be paid the winnings and basically too bad.

 

Having been a long term and loyal player at many other EM sites including Guts, Casino Luck & Next, and Thrills and Superlenny, I can confirm that Lloyd is being completely dishonest, as non of these other EM sites have this ridiculous 'late wins' term, and you can happily play your balance down to zero on penny slots without ever being denied any late wins.

 

Lloyd has maintained that EM is to blame, and his casino is unable to fix this issue and allow customers to play their balance down to zero. This is unfortunately another lie.

 

From what I've read, I can only form the opinion that Lloyd and casino cruise are adopting unfair practices to strip their customers of legitimate wins.

 

It was only a matter of time before a poor unsuspecting players was robbed of hundreds of dollars, and now it has happened.

 

It's also very concerning that casinomeister has chosen to ignore this issue given they were happy to give them accredited status and the seal of trustworthiness.

 

In my opinion, casino cruise need to pay this poor player, and immediately fix this bonus issue with EM. Despite their claims, it can be done yet they are so far choosing not to.

 

I'm just warning players again not to play at this site and risk losing legitimate winnings until we see some major changes being made and the lies stop.

 

I will provide the link to the casinomeister thread. The very first quoted post on the page I linked explains the players situation. Read on for the casinos ridiculous response.

 

 

Funnily enough Lloyd even accuses one member there of being me by the sounds of it.

 

Sorry Lloyd but I'm no longer a member there and closed my account with you straight after I realized you never fixed this issue. If you remember I had to contact you numerous times as my account wasn't closed when I requested it to be. Another no-no for a supposedly responsible casino.

 

Do the right thing Casino Cruise, as your online reputation is slowly evaporating.

 

Players beware.

 

Hey there DJ Spin, I was interested to read your post actually and I've read it from the very start, considering I missed it when you first posted. And I have to say I'm completely shocked by this term and I've never heard of it anywhere! Yes it's natural for a casino to forfeit bonus when your balance reaches under a £1 for example but not to forfeit the actual balance just forfeit the wagering requirements and bonus attached!

 

It sounds ridiculous if I'm being completely honest! In regards to the Casinomeister post I'm afraid I haven't read it so I cant comment but I do hope the winner gets their money.

 

Be great if you could update us actually I'm interested to know

[ACrowLeftOfTheMurder]

Hi cocopop, thanks for reading as I think it's important for all players to be informed about this.

 

I don't know exactly how much this player won as they just said a few hundred, but could you imagine if he hit 5 scatters followed by multiple wild lines?

 

Even at minimum bet this would be a huge win, and due to this bogus rule he wouldn't get paid a cent!

 

It's simply ridiculous and can only be described as dishonest and stealing legitimate wins.

 

I'll keep an eye on what happens in that thread, but to be honest it seems from how it ended that nothing is going to be done about it by Lloyd of casino cruise or casinomeister, which I find unbelievable and very sad for that poor player.

 

It doesn't surprise me, but it also seems like the other members there aren't putting much pressure on casino cruise or casinomeister either, considering it could have happened to anyone.

 

If I was still a member there I can assure you I'd be trying to help that player and wouldn't let it go so easily.

 

That's why I posted here in the hope that it can somehow help that player and protect any future potential players.

[Afi4wins]

WHAT A LOAD OF BULL!!!

 

No bonus money or no bonus winnings should ever be automatically cancelled out (or removed) until the balance in the account is actually ZERO!

Setting a system to remove any bonus money and bonus winnings upon reaching a balance of 0.60 or lower is UTTER BULL...it's SWINDLING a player's money!!!

 

I stopped playing at Casino Cruise the moment I realised that any bonus money CANNOT be played on certain games...including DOA.

Well...that's their rule of course...they made it that way.

My rule...if that is so, then no deposit and no play EVER again from me...and this is how it has been for me until now!

 

With this HUMONGOUS FLAW in their system now in the open...who would ever want to play again at Casino Cruise?!

Only ignorant players...or in-the-know fools would carry on playing there I guess...geeees!

[cocopop3011]

WHAT A LOAD OF BULL!!!

 

No bonus money or no bonus winnings should ever be automatically cancelled out (or removed) until the balance in the account is actually ZERO!

Setting a system to remove any bonus money and bonus winnings upon reaching a balance of 0.60 or lower is UTTER BULL...it's SWINDLING a player's money!!!

 

I stopped playing at Casino Cruise the moment I realised that any bonus money CANNOT be played on certain games...including DOA.

Well...that's their rule of course...they made it that way.

My rule...if that is so, then no deposit and no play EVER again from me...and this is how it has been for me until now!

 

With this HUMONGOUS FLAW in their system now in the open...who would ever want to play again at Casino Cruise?!

Only ignorant players...or in-the-know fools would carry on playing there I guess...geeees! <_ style="font-size:18px;">

 

Well I was trying to be polite but I have to say Afi I absolutely agree with you 100% and I'm sure once the casino manager realises that this is going around on the forums they will change the term!