Do you need a casino rep? Please post the casino name here!

[Black_Moon]

@Yaninadods 

Standard platform practice is as follows:

• Small transactions between the platform and the client are processed within a few hours, and the maximum withdrawal time does not exceed 24 hours.

• In case of any delay, the platform is obliged to notify the client in advance via the communication channels they have selected (e‑mail, SMS, notifications in the personal account, etc.).

• Upon receiving a request about a delay, support operators must immediately forward it to the technical department for a detailed investigation.

• In addition, the company must have a functioning hotline for promptly resolving such issues.

We recommend that you contact support again and demand written confirmation of the status of your request, as well as clarification on why it is not displayed in any of the sections. If the deadlines have been violated, insist on escalating the matter to the technical service.

 

 

[Black_Moon]

@Afi4wins Thank you for your prompt response.

[Blackjax]

@Black_Moon which casino are you talking about?

[Afi4wins]

16 minutes ago, Black_Moon said:

@Afi4wins Thank you for your prompt response.

You're most welcome.

[Black_Moon]

@Blackjax 247bet the user has marked this project Notably, the internal rules of all licensed casinos are uniform in their fundamentals, and this applies in full to platforms regulated by the MGA, Curacao eGaming, and the UKGC.

[cocopop3011]

9 hours ago, Black_Moon said:

@Afi4wins We need a representative for our project.

Which project please? Please also note that we do not allow advertising of any projects or casinos? 

[Black_Moon]

@cocopop3011 Blackmw777  At the moment, the platform is undergoing scheduled work to update the visual design and improve the user interface. In this regard, the site is temporarily put into technical mode.

[Black_Moon]

@cocopop3011 We are open to dialogue. Describe your vision of cooperation: under what conditions and in what format would you like to present our project?

[cocopop3011]

On 6/18/2026 at 11:05 AM, Black_Moon said:

@cocopop3011 We are open to dialogue. Describe your vision of cooperation: under what conditions and in what format would you like to present our project?

Please make sure to email the relent AG department regarding this.

[Odd29]

Is there a casino rep for shuffle.us?

[cocopop3011]

On 8/16/2026 at 6:58 AM, Odd29 said:

Is there a casino rep for shuffle.us?

Hi and welcome  to the forum. Unfortunately  we don't have one. Is there something I can help you with maybe?

[Odd29]

I won some money on a slot, tried to withdraw $44k it got stuck in review, then they closed my account and kept the money citing game exploitation which I absolutely did not do.    

"We are writing to inform you that, following a review of activity associated with your account, we have determined that the account was used to exploit a game in order to obtain an
improper advantage and generate profit.
This activity is prohibited under the Shuffle.us Terms and Conditions, including:
Section 2.7.4, which prohibits exploiting the Service in any unauthorized manner; Sections 3.8.9 and 3.8.11, which prohibit tampering with a Game or its associated computer programs and otherwise abusing the Website; and Section 4.13, which permits us to suspend or terminate an account, refuse future use of the Service, and take action regarding account balances where the Service or an account
has been used improperly or in breach of the Terms." 

 

And nothing more.  I asked them for proof of this wild claim and a more detailed explanation but they since have not engaged in any communication.  This is crazy to me.  I know this has to be a mistake or something.  

Shuffle needs to show proof of this allegation or pay me my $44k withdraw, my $4k balance, any bonuses that account has acquired, and keep account closed.  I won't be back there to play again, ever.

They should at least send me back my deposit of $10,000. (they would need to read emails for sending address) 

[Afi4wins]

@Odd29 Oh  geees! Those are accusations that would be very hard to prove, so I think your best bet would be to get professional help!

I don't think anyone here is capable enough to provide you the kind of assistance you need.