SOS, I got troubles with my casino, what to do? - a practical guide from ValDes

[Awena]

Hey Zeljko

 

That's something I'd like to help you about, but I can't...I don't receive notifications myself. That option is lost when we re-launched and re-designed site.

I used to receive emails that I have new message, but even that stopped

 

Maybe Guru has a tip?

Anytime I receive private msg, I get notified via email. 

 

Zeljko, just keep checking your inbox here, it is one click away . hihi

[Awena]

Hey Zeljko

 

That's something I'd like to help you about, but I can't...I don't receive notifications myself. That option is lost when we re-launched and re-designed site.

I used to receive emails that I have new message, but even that stopped

 

Maybe Guru has a tip?

Anytime I receive private msg, I get notified via email. 

 

Zeljko, just keep checking your inbox here, it is one click away . hihi

 

Thank you for help. Ok, we'll wait Guru...

Ah that Guru, Guru this, Guru that, leave him alone he is on his winning right now, no disturbing please. Just kidding. 

[zelmil83]

Anytime I receive private msg, I get notified via email.

 

Zeljko, just keep checking your inbox here, it is one click away . hihi

I also notified via mail,but it would be easer to see one small number in upper right corner, where writes how many new messages i have... Please understand me girls, is not easy, fans, autographs, emotions via e-mail... i am songwriter, i have one song about this forum, i will post soon...

[helenakp]

I also notified via mail,but it would be easer to see one small number in upper right corner, where writes how many new messages i have... Please understand me girls, is not easy, fans, autographs, emotions via e-mail... i am songwriter, i have one song about this forum, i will post soon...

 

you wont see any number on the right corner,Zeljko,if you receive some message, then the message will pop up right away,well thats the way i got the messages here and in my mail of course 

[zelmil83]

 

you wont see any number on the right corner,Zeljko,if you receive some message, then the message will pop up right away,well thats the way i got the messages here and in my mail of course

i know for that, and i also get notification via email account, but it's difficult for me to open inbox here and check. I'm sorry if i'm hard...

[ValDes]

Hi,can any of Admins tell me how can i setting my profil to see when get private message? Have you some notification,i must open inbox every time to check for answers from my friends,thanks for help 

 

You can edit and control all notifications by following these simple steps:

 

1. Click on your account name at the upper right corner and then click Edit Profile.

 

2. Then you will see Notification Options on the left. Click on it.

 

3. A window similar to this one below will open and just scroll down to the part dedicated to Personal Messages and make sure to check those options you prefer. 

 

http://prntscr.com/5spbhd

 

Let me know if you need further assistance. 

[zelmil83]

You can edit and control all notifications by following these simple steps:

 

1. Click on your account name at the upper right corner and then click Edit Profile.

 

2. Then you will see Notification Options on the left. Click on it.

 

3. A window similar to this one below will open and just scroll down to the part dedicated to Personal Messages and make sure to check those options you prefer. 

 

http://prntscr.com/5spbhd

 

Let me know if you need further assistance. 

Done!!! Thank you Mr. ValDes ...

[ValDes]

Done!!! Thank you Mr. ValDes ...

 

You are most welcome.

 

By the way, if you experience any troubles using the forum, you could send a PM to any of the admins and mods here as well as posting in here - Suggestions and Feedback 

[zelmil83]

You are most welcome.

 

By the way, if you experience any troubles using the forum, you could send a PM to any of the admins and mods here as well as posting in here - Suggestions and Feedback 

of course boss 

[helenakp]

You are most welcome.

 

By the way, if you experience any troubles using the forum, you could send a PM to any of the admins and mods here as well as posting in here - Suggestions and Feedback 

 

any of the admins    ,how many admins you have ?i only now 2 

[zelmil83]

hahahahahha, he made mistake, in fact he wanted to say "Admin Couple"...

[helenakp]

Well i do know whos "The Boss "here ,but i wont tell 

[ValDes]

any of the admins    ,how many admins you have ?i only now 2 

 

I can assure you we have just as many admins and mods as we need at the moment.

 

 

Well i do know whos "The Boss "here ,but i wont tell 

 

Why? Don't be so shy, speak freely.

[ValDes]

of course boss 

 

I'm not a boss. I'm just a guy, who's working hard to provide all of you with some valuable stuff, such as decent casino info, fair and fast complaints resolution process and help to anyone who's in a trouble while gambling online. If that's your understanding as the boss thing, then okay, you can call me this way.

 

 

hahahahahha, he made mistake, in fact he wanted to say "Admin Couple"...

 

"He" rarely makes mistakes, you could be sure about that. As for the couple thing I'm afraid that I have to disappoint you. Guru is a happily married man, hope Jelena would do the same anytime soon. Yes, I love her, that's true, but just as a brother loves his younger sister.  

[ValDes]

Now, if we are clear with the 'couple' and 'boss' matters, I would like to ask you to keep this important thread clear from further discussions which are irrelevant to its subject. Thank you in advance. 

[helenakp]

I can assure you we have just as many admins and mods as we need at the moment.

 

 

 

Why? Don't be so shy, speak freely.

Nooo i must keep The Secret 

[zelmil83]

Buddy ValDes, be equal for all. If my posts are off topic and others are ok, in that case it is not a joke. However I'm a realist and I'll forgive you.

[ValDes]

Now, if we are clear with the 'couple' and 'boss' matters, I would like to ask you to keep this important thread clear from further discussions which are irrelevant to its subject. Thank you in advance. 

 

I was't referring to you only, but to Kate as well and even to this guy Guru.

 

Anyways, enough for this 'interesting discussion' here, we could continue at the chit chat thread.

[zelmil83]

I'm not a boss. I'm just a guy, who's working hard to provide all of you with some valuable stuff, such as decent casino info, fair and fast complaints resolution process and help to anyone who's in a trouble while gambling online. If that's your understanding as the boss thing, then okay, you can call me this way.

 

 

 

"He" rarely makes mistakes, you could be sure about that. As for the couple thing I'm afraid that I have to disappoint you. Guru is a happily married man, hope Jelena would do the same anytime soon. Yes, I love her, that's true, but just as a brother loves his younger sister.  

as i said, it doesn't matter Boss...

[jutah1232]

Hi, very nice article, I'm in a very serious case and going to try the last step...official help...Thanx a lot...

[Awena]

Hi, very nice article, I'm in a very serious case and going to try the last step...official help...Thanx a lot...

Hi jutah1232 and welcome to AskGamblers!

 

I am sorry to hear you are having problems related to gambling and I believe you will get rid of it and maybe be back just for fun and dont let anything take control over you or your life. 

 

Maybe feeling weak or someone told you so, but I believe that anyone can win this battle and try to find something interesting in the real world away from the online world and I hope to see you back in a great mood with good news!

 

Cheers

[Justin1979]

Casinos are here to make money, they seem to have the upper hand. Morals mean nothing. Deception, lies and looking for and understanding complex terms and conditions as a newbie is not good. I have been lied to, and misled by representatives of gaming club and the message history to a 3rd party would clearly show this. every user beware of being deceived into purchase by misleading advertising. Gaming club was the first site I joined about 2 months ago while badly injured off work with plenty of time and money on my hands . I had more fun playing hear then any other sites since. But everything fell apart when the customer service team lied, mislead and acted on my behalf without my consent or knowledge which led to a series of events leaving me traumatised, issues unresolved, way out of pocket, issues unresolved I was told different things and they shut my account down. Numerous chats were had. I was mislead into opening up and 2nd account by a customer service officer called Matt because a officer previously blocked my account saying I asked him to! I did not ask for account closure. all I said was I had spent a lot of money for no return and my wife won't be happy. How can they help me after I had put $1000's through for no return and I hadn't withdrawn from the site. And because my first account had been blocked without my consent, I wasted all day trying to resolve issue. After being assured by Matt a 2nd account is legal I opened up a second account and I used the 1st deposit bonus on this 2nd account and was using my wife's card. After $1500 worth of deposits they blocked her card as 3rd party and I found out that a second account and claiming the 1st time bonus plus 3rd party card would have ruined any chance of withdrawal. The machines were very quiet. When I told customer service I felt mislead, and they should return some part if the money as compensation for being mislead by their support member plus the fact they allowed me to continue using this card knowing I would get done by terms and conditions. they downplayed it as communication mix up. They said it's my responsibility to read terms and conditions. Matt should have informed me. I was also at The most Vulnerable time in my life with a family tragedy 5 days earlier plus having a work accident leaving me on heavy painkillers. This led to me escaping pain through gaming which in hindsite wasn't the best coping mechanism for my continued mental and physical pain. they showed no compassion for my situation. They could of fixed this or acknowledged the mistakes they made and review message history and see how I was mislead. I threatened to take the issue further to higher authorities in my anger, but have not done this yet. In 3 weeks I still I havnt heard back from them. No sorry, nothing. They are happy to take $1000's off customers, but not provide the adequate support for a gaming site. It's a shame the customer service team lets down a site that games provide great entertainment. I must admit I enjoyed playing but this experience has left a bitter taste in my mouth. I'm hoping management will review this case, work something out. Would be nice to have a fresh start at gaming club with a fair ending. hopefully I can write another review that is very positive.

Yours sincerly,

Justin

[tasya12]

Thanks for sharing your information, its great and i appreciated about it!

 

<SNIP>

Edited November 22, 2016 by cocopop3011
Link removed please stick to forum rules

[cocopop3011]

Casinos are here to make money, they seem to have the upper hand. Morals mean nothing. Deception, lies and looking for and understanding complex terms and conditions as a newbie is not good. I have been lied to, and misled by representatives of gaming club and the message history to a 3rd party would clearly show this. every user beware of being deceived into purchase by misleading advertising. Gaming club was the first site I joined about 2 months ago while badly injured off work with plenty of time and money on my hands . I had more fun playing hear then any other sites since. But everything fell apart when the customer service team lied, mislead and acted on my behalf without my consent or knowledge which led to a series of events leaving me traumatised, issues unresolved, way out of pocket, issues unresolved I was told different things and they shut my account down. Numerous chats were had. I was mislead into opening up and 2nd account by a customer service officer called Matt because a officer previously blocked my account saying I asked him to! I did not ask for account closure. all I said was I had spent a lot of money for no return and my wife won't be happy. How can they help me after I had put $1000's through for no return and I hadn't withdrawn from the site. And because my first account had been blocked without my consent, I wasted all day trying to resolve issue. After being assured by Matt a 2nd account is legal I opened up a second account and I used the 1st deposit bonus on this 2nd account and was using my wife's card. After $1500 worth of deposits they blocked her card as 3rd party and I found out that a second account and claiming the 1st time bonus plus 3rd party card would have ruined any chance of withdrawal. The machines were very quiet. When I told customer service I felt mislead, and they should return some part if the money as compensation for being mislead by their support member plus the fact they allowed me to continue using this card knowing I would get done by terms and conditions. they downplayed it as communication mix up. They said it's my responsibility to read terms and conditions. Matt should have informed me. I was also at The most Vulnerable time in my life with a family tragedy 5 days earlier plus having a work accident leaving me on heavy painkillers. This led to me escaping pain through gaming which in hindsite wasn't the best coping mechanism for my continued mental and physical pain. they showed no compassion for my situation. They could of fixed this or acknowledged the mistakes they made and review message history and see how I was mislead. I threatened to take the issue further to higher authorities in my anger, but have not done this yet. In 3 weeks I still I havnt heard back from them. No sorry, nothing. They are happy to take $1000's off customers, but not provide the adequate support for a gaming site. It's a shame the customer service team lets down a site that games provide great entertainment. I must admit I enjoyed playing but this experience has left a bitter taste in my mouth. I'm hoping management will review this case, work something out. Would be nice to have a fresh start at gaming club with a fair ending. hopefully I can write another review that is very positive.

Yours sincerly,

Justin

 

Hi Justin, first and foremost sorry to hear about the problems your facing especially as you say your a new player. It seems like you've had a whirlwind of problems, admittedly ones that may have been avoided for a more experienced player.

 

The 2nd account issue would always cause a problem and then the fact that you used a 3rd party card too another issue as you said. And yes it is easy for the casino to say read the terms and conditions, I know what it was like when I was a new player just starting out, there's so much to learn and I for one was guilty of not reading the small print. And gullible enough to believe that support would tell me the facts I needed to know.

 

So where exactly are you at? Are you trying to get your deposits back?

[clubtall]

This is the general approach!
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