Hi @cocopop3011
I still haven’t received a response from you. Are there any updates regarding your initial message and the questions I raised?
I think it is perfectly reasonable to ask whether the technical possibility of what I am being accused of was actually tested. If I am accused of creating a duplicate account in a specific way, and it turns out that this is technically not even possible, then I think I am entitled to question whether this was properly verified in the first place.
Casino Guru actually tested this and found that what the casino claims happened is technically not possible. That is exactly why I believe this point is so important. A simple test during the complaint process could have revealed the same thing.
My criticism is that the information provided by the casino appears to have been accepted at face value without checking whether their technical claim was even possible. If their claim cannot be reproduced because the system simply does not allow it, then I think it is completely fair to question the evidence they provided and the way it was assessed.
I would also like to clarify that I never received any email explaining the specific reasons or evidence behind the decision. The only information I received was that my complaint had been closed in favor of the casino. That was it. I received no detailed explanation, no reasoning, and no clarification as to why the casino’s version of events was accepted.
So, is there an answer to this now, or do you need some more time to look into it?
Thank you.
was trying out Bazaar Monkey in demo mode and the first feature I got was the hold and win and got the ruby jackpot by getting all 15 splaces filled coins... 1022x