RABONA does not pay withdrawals!

[wansan]

I have already waited as long as possible, all the deadlines requested and estimated by RABONA. I'm tired of waiting. My only choice was to resort to an external complaint here.

My account is 100% verified (photo document front and back + photo of my face + utility bill address + photo selfie holding my document in hands with page Rabona being displayed in back + full history transactions of my bank account in last 2 months). All sent, all accepted and verified.

I have requested withdrawal. I sent 3 mail messages during this last 7 days, they never replied 1 of this, never, nothing. The chat support service too does not solve anything, only say custom replies, copied and pasted as robots, saying for to wait, wait, wait, with this the days are passing

I'm starting to have doubts if this is an honest site or a scam, if they really have the money to pay anyone who makes even a small profit like me, if it's a site that just wants to receive money and deposits, a site that doesn't pay anyone

 

 

 

 

This is, WITH ABSOLUTE CERTAINTY, the worst website that can exist. They just try to buy time, make customers cancel withdrawals, play until they lose, so they never have to make a withdrawal payment.

This is total nonsense! I deposited there on April 19th, my first withdrawal was on the 20th. Today is the 30th and nothing happened, I wasn't paid, I didn't receive a response to any of the several email messages I sent in those days. And the initial deadline was 3 days to receive! There are already 10!

They ask for information to verify the account far beyond what is necessary, it takes them 3 days to order a new thing (or the same thing they already ordered), they don't work Saturday and Sunday, in other words, a typical attitude for time to pass and the customer to give up , lose the money, not withdraw anything

First they asked for a photo and the front of the document, and a photo of their face taken live with their cell phone. I sent it, it was accepted

Then they asked for proof of address. I sent. It was accepted

Then they asked for a selfie with the document in hand and the Rabona website open in the background of the photo. I sent. It was accepted

Then they asked for the transaction history of my bank account (which I used to deposit into my Rabona account), they asked for the last 30 days (from March 19th to April 19th, which was the day of my deposit). I sent EVERYTHING from my bank account, from March and April, everything, every pdf generated by my bank's app for these 2 months, including showing ALL TRANSACTIONS without omitting anything, my balance, my statement, I went to an ATM and also withdrew the printed paper of my statement to send them a photo of everything from March and April. I sent. It was accepted

They then asked for information about what was a deposit into my bank account immediately prior to the deposit at Rabona, of the same amount. I explained that it was a cash deposit that I made personally and directly into my bank account (I took a photo of the paper of this receipt, as well as several other proofs of deposits that I personally made into my bank account). I sent it, it was accepted

In other words, they ask for things from times when the customer wasn't even a customer of the site. They keep looking for something to have a reason not to pay the user or to waste time, save time, make the customer give up and cancel withdrawals, play and lose. This is absurd! Forcing the player to show transactions from months ago when the person didn't even play on the website, and showing transactions that he made until after the deposit he made on the website, this doesn't make any sense, it just shows that they want to make time pass

If the problem is with a payment provider and you are unable to make payment by international bank transfer, be honest and tell me, and I can send you the address of my Bitcoin wallet, if it is easier for you (I saw in other complaints here that you this way they solved other players' problems)

In the chat they don't respond at all, sometimes they close the chat without typing a single word. Emails do not respond. When they respond in the chat, they are ready, standardized responses, like robots, apologizing for the delay and saying "everything is ok with your account and your payment, tomorrow you will receive it, wait", the next day the same thing, "wait," " wait", "wait", "tomorrow", "tomorrow", "tomorrow". And nothing happens!

3 days ago one of the people in the chat apologized, saying that they were wrong, for the delay, that they were experiencing difficulties, confessing the error, asking me to wait because I would definitely receive it on Monday (which was yesterday) My payment was already in the final phase. That they recognized their mistake, that I was right, that they understood my frustration and sadness, that nothing they said would make their mistake not happen, they asked me for confidence. I accept, I hope. It arrives on Monday and I don't receive it. It was just lies, to buy time, to make time pass

They need to understand that players also have their responsibilities and obligations to fulfill. If they create an online gaming company, they must know that players will lose but also some will win and need to be paid

Worse than the feeling of depositing, playing and losing, is depositing, playing and not receiving what you won. This is a total lack of respect for the customer and fair play! It's dishonesty, it's theft!

I am willing to give my Rabona account password and bank account password temporarily to any AskGamblers administrator, and provide any of the files and photos I have uploaded to Rabona, in order to show that everything is correct and only the Rabona is not fulfilling its role as an honest gambling company!

I want them to pay me the 3 pending withdrawals and my entire current account balance. Everything, without exception. In my bank account or, if they prefer, in my Bitcoin wallet. I'm tired of waiting, I can't wait any longer. I want my money!

[wansan]

The subject is my complaint:
https://www.askgamblers.com/casino-complaints/rabona-casino-i-am-fully-disappointed-due-the-delayed-payment

I didn't write in the link above now because the time for Rabona's response was running out at the beginning 
of this week, but after I wrote there, the time restarted and with that they gained more time. I didn't know

As I already explained there, the site carried out several standard checks on my account, everything was 
immediately sent, accepted, verified, as shown in the screenshot attached here

Front and back of the document

Photo of my face

Proof of residence

Selfie holding the document next to the face and the Rabona website open in the background of the photo

My entire bank account history, including previous periods when I was not even a Rabona customer yet, as well 
as periods after depositing into my Rabona account

I was asked for an additional explanation about an amount that entered my account immediately before depositing 
it in Rabona, the same amount, I explained that it was a cash deposit directly and personally made by me and for 
me, I sent proof of this physical deposit, the photo of this deposit slip as well as several other photos of other 
cash deposits I made into my bank account

Rabona doesn't pay. Does not respond to emails. The chat often does not type any words, the chat is closed. When 
they don't close without typing, they respond to standard, automated messages, the same things

Support, every day for the last 15 days, only knows how to apologize for the inconvenience caused, say that they 
understand the inconvenience caused, promise that the next day it will be paid, that my case is a priority, that 
everything is ok with my account and with my payment, so that I don't worry, that I give a vote of confidence to 
the site, they apologize for the delay, confess that they are wrong for the delay, and many other lies to make 
time pass and nothing happens. Absurd!

I just want my money that I played and earned by playing honestly. I have already done everything necessary, sent 
everything and much more beyond what they need!

I am writing here to Rabona support and AskGamblers support to say that I want to temporarily give my bank account 
password to any Rabona financial administrator, or any AskGamblers complaints administrator, so that they can see 
everything directly and personally. in my account, all my transactions, all my personal data, my address house, 
money in, money out transactions, everything you need!

This is because I no longer know what to do, I no longer know what to think, I no longer know what to send, as 
everything indicates that Rabona just wants to make time pass, for the user to cancel withdrawals, throw the money, 
lose. There is no other explanation

Unless the site is having issues with third-party payment providers to send money via international bank transfer. 
In this case, if it is easier to resolve, let me know and I can send you my Bitcoin wallet address. I want to receive 
my 3 pending withdrawals and all my remaining current balance in the account! I need the money, it's been 15 days 
without any return or response, in the dark, without knowing what, who, when, how, where, why all this is happening

I even sent a photo of the front and back of my physical bank account card. My bank is Caixa Econômica Federal, the 
largest bank in my country, it is not a virtual bank, it is a government bank! I have already done everything Rabona 
needs, I have already sent everything and much more than enough and necessary

Just pay me my balance that I earned honestly!

Something that initially has a deadline of 3 working days to be paid, we are now in 15 days and nothing, no return, 
no response, leaves the customer in the dark. Now, we are on another Friday, they say they don't work Saturday or 
Sunday, and with that I will enter a new week without my money? Disrespect!

AskGamblers please help me. Rabona needs to understand that players also have their personal responsibilities and 
obligations. They need to understand that on a gambling site, thousands of players will lose money, but some may 
win and need to be paid! If this doesn't happen, it's because the site is a scam and needs to be blacklisted 
immediately

[wansan]

 

 

Some aditional informations that I forgot to mention in the previous message: in my country, most utility services 
such as water, telephone, electricity, internet, are sent to homes via physical paper on a monthly basis, there 
are few utility services that use online media. line so that you have pdf. This is why Brazilians send PHOTOS of 
proof of address for public services and not pdf files. As the Rabona website requests PDF, the user needs to use 
a program that converts jpg to pdf (programs such as adobe reader, photoshop, pdf converter and some sites that 
convert file formats online but inserting a watermark). This shouldn't be a problem, as the quality remains the 
same as the photo. The same thing happens with the customer scanning that bill on a scanner and saving it as a 
pdf or jpg

In any case, if Rabona does not wish to accept photos of the public services address proof paper and has any doubts 
about where my house is, I am available to send me any correspondence, a simple letter with a code or something 
similar, to my account registered address (as long as it arrives quickly - I pay any cost for this to be quick, 
you can debit any fee from my Rabona balance or I pay when the letter is received at my home, no problem). I can 
receive this letter at my home, take a photo holding it next to my face, holding the document next to it and any 
other proof of this!

I can do the same thing with AskGamblers, I give permission here and now for Rabona to send my account address, 
from my home, for AskGamblers to send me a letter, I will receive it and take a photo holding it!

This is much more than necessary and enough to prove where I live and that my home address registered on the 
account is correct

Another thing: if the Rabona or AskGamblers website does not want to access my bank account with my password or 
cannot do so, I request that AskGamblers provide me with a bank account and give me a random amount, and I will 
record a video from my cell phone with the bank app, while I log in with my password, access the account, go to the 
transfer section and carry out the operation to the account you inform me and with the exact amount chosen by you, 
and during this I can film my face to prove that it's me doing it!

It seems absurd to have to propose doing all this, going through these humiliations, to be able to receive money 
that you honestly earned. But, I repeat: I don't know what to do or think about Rabona anymore! They know that I am 
an honest customer, they received my files, accepted them, checked everything, but they keep requesting the same 
things they already have again, only for time to pass, days to pass, weeks, months, years to pass, deceiving the 
customer until for him to cancel the withdrawal, bet the amount and lose

I need Rabona and AskGamblers to tell me what I need to do in order for them to pay my money. I've already offered 
all of the options above, more than necessary and enough, even though I know they don't need to know anything more, 
as they had already fully verified my account last week!

 

 

[cocopop3011]

It looks like your complaint is still pending, so it is best that we wait to see if they respond before proceeding with any advice on this  

[Jeanke08]

2 hours ago, wansan said:

My entire bank account history, including previous periods when I was not even a Rabona customer yet, as well 
as periods after depositing into my Rabona account

I was asked for an additional explanation about an amount that entered my account immediately before depositing 
it in Rabona, the same amount, I explained that it was a cash deposit directly and personally made by me and for 
me, I sent proof of this physical deposit, the photo of this deposit slip as well as several other photos of other 
cash deposits I made into my bank account

Djeezes REMOVED' son of doG(s) !!!

I'm getting fed up by stories like these.

Wansan, you're not alone...the forum received some ellaborate stories the past few weeks which you might wanna read as well for some directions you can get out of them.

 

I can give you some links of entities which may offer guidance.

AT FIRST THEY WOULDN'T SEEM LIKE IT BUT SEE THE COMPLETE PICTURE

https://www.enisa.europa.eu/topics/incident-reporting

https://finance.ec.europa.eu/financial-crime_en

https://finance.ec.europa.eu/regulation-and-supervision_en

When you address the casino in taking steps tell them beforehand the chain of action you are willing to take.

From an affiliate, like AG, passing over to your country of residency's regulatory gaming (commission) entity and following through with contact with your bank and ask them which instaces you can contact (some are country/continent specific) but you can even email the IMF if necessary.

Sof & Sow might be "demanded" but they do not apply to middle or even lower class gamblers...they are implemented around money laundering and criminal activities which could surround your identity/person internationally.

They always hide behind AML & KYC but there is a level of credibility it must uphold to justify such high demands.

So demand which entity expects the casino to do such invasive investigations on their behalf.

This is common knowledge and does not fall under their privacy policy of not answering your question so you can contact them yourself.

There are loads and loads of such regulatory or overseeing bodies which you can contact, whichthey know will mess up their day-to-day business and could get awkward sooner or later.

[wansan]

19 minutes ago, cocopop3011 said:

It looks like your complaint is still pending, so it is best that we wait to see if they respond before proceeding with any advice on this  

Hello, friend cocopop3011

So, this time for them to respond to my complaint here on AskGamblers would end at the beginning of the current week

But, after I wrote a message in the complaint thread, time restarted and, with that, they gained several more days again, without response, to continue ignoring me and AskGamblers. They loved this, because that's exactly what they want, to make time pass, days to go by, tire the player, humiliate him, make him suffer waiting for a response, waiting for payment

[Jeanke08]

1 hour ago, wansan said:

As the Rabona website requests PDF, the user needs to use 
a program that converts jpg to pdf (programs such as adobe reader, photoshop, pdf converter and some sites that 
convert file formats online but inserting a watermark). This shouldn't be a problem, as the quality remains the 
same as the photo. The same thing happens with the customer scanning that bill on a scanner and saving it as a 
pdf or jpg

Don't do that, contact your utility provider and ask that they email you their last bill, say it's for a matter concerning legal taxes.

 

And BTW...Brazilians should stick to football...let us Europeans burn our money gambling on it.

[wansan]

6 minutes ago, jan duchau said:

Djeezes Fuck1n' son of doG(s) !!!

I'm getting fed up by stories like these.

Wansan, you're not alone...the forum received some ellaborate stories the past few weeks which you might wanna read as well for some directions you can get out of them.

 

I can give you some links of entities which may offer guidance.

AT FIRST THEY WOULDN'T SEEM LIKE IT BUT SEE THE COMPLETE PICTURE

https://www.enisa.europa.eu/topics/incident-reporting

https://finance.ec.europa.eu/financial-crime_en

https://finance.ec.europa.eu/regulation-and-supervision_en

When you address the casino i taking steps tell them beforehand the chain of action you are willing to take.

From an affiliate, like AG, passing over to your country of residency's regulatory gaming (commission) entity and following through with contact with your bank and ask them which instaces you can contact (some are country/continent specific) but you can even email the IMF if necessary.

Sof & Sow might be "demanded" but they do not apply to middle or even lower class gamblers...they are implemented around money laundering and criminal activities which could surround your identity.

So demand which entity expects the casino to do such invasive investigations on their behalf.

This is common knowledge and does not fall under their privacy policy of not answering your question so you can contact them yourself.

There are loads and loads of such regulatory or overseeing bodies which you can contact, whichthey know will mess up their day-to-day business and could get awkward sooner or later.

 

It's really bad to be going through this, it's the worst feeling possible

Depositing, playing, losing causes less anger than depositing, playing, winning and not receiving. This is unacceptable, honestly

It's horrible to be told that you would receive payment within 3 days, within 72 hours. You wait this time, no documents are requested. After 72 hours, the site starts asking for verification files. You send it, they accept it the next day. Then, you wait for payment for a few more days. Doesn't receive it. Then the site requests another document. You send. The next day they accepted and verified. They say they will pay. They don't pay. They promise you that they will pay in 1 or 2 days. You expect. They don't pay. Then they start lying again, now they start changing the status of the files from verified to unverified, asking you to send them again. You send it, they tell you to wait. And nothing happens, days and weeks pass

The person has obligations and responsibilities to fulfill in their personal life, and they need the money. They must think that everyone has a lot of money. They saw my bank account, they clearly saw my balance there, my entire banking life over the last few months and subsequent use on their website, everything, they know that I don't have a lot of money. This should be a reason for them to decide to be honest and speed things up. But no, they continue to ignore us completely, they don't respond to emails, they close chats without typing a word, this is absurd

[wansan]

6 minutes ago, jan duchau said:

Don't do that, contact your utility provider and ask that they email you their last bill, say it's for a matter concerning legal taxes.

 

And BTW...Brazilians should stick to football...let us Europeans burn our money gambling on it.

Around here, public service companies, at least where I have a registered name, don't all work with PDFs, they use papers sent and left at home by the postal service.

I remember that, years ago, bet365 sent a letter to the person's address, to confirm their address. Rabona could do the same, if you don't want to accept photos of public service papers or scanned images in PDF

Ah, here in Brazil sports betting is about to be legalized. For now, people can only play online on sites hosted in other countries. bet365, for example, stopped working in several countries to focus on Brazil, which is a continental country, a very lucrative market for gambling companies. People bet with emotion and not with reason, generally. And that makes us lose a lot of money there 

[Jeanke08]

4 minutes ago, wansan said:

Around here, public service companies, at least where I have a registered name, don't all work with PDFs, they use papers sent and left at home by the postal service.

I remember that, years ago, bet365 sent a letter to the person's address, to confirm their address. Rabona could do the same, if you don't want to accept photos of public service papers or scanned images in PDF

Ah, here in Brazil sports betting is about to be legalized. For now, people can only play online on sites hosted in other countries. bet365, for example, stopped working in several countries to focus on Brazil, which is a continental country, a very lucrative market for gambling companies. People bet with emotion and not with reason, generally. And that makes us lose a lot of money there 

It does not matter what they prefer, you are their customer...if you demand this with a hearthy tone..even threaten to switch service provider....say this was demanded from you by some social institution for Brazilians. Don't specify, this is your private matter, not theirs. SO...do this and a nice .pdf will be emailed to you. I promise

[Jeanke08]

11 minutes ago, wansan said:

People bet with emotion and not with reason, generally. And that makes us lose a lot of money

Trust me, this effect crosses continents/ethnicities/Democrats-Republicans/genders....you'd be surprised.

[cocopop3011]

@jan duchau You are being reminded not to continue swearing in the forum please, there’s just no need for it! 

[Jeanke08]

56 minutes ago, cocopop3011 said:

@jan duchau You are being reminded not to continue swearing in the forum please, there’s just no need for it! 

@cocopop3011 We are on a forum for gamblers...no children around.

Why can't we talk like real life and surrogate ourself to anything else than ourself.

I'm continuesly cursing and nobody has ever even given me a frown in public for it.

I'm sort of a sarcastic doomsday device and I curse with(out) the needed mimic and intonation that nobody feels the need to sensorize my mutt trap.

2024, time that rule, if present gets removed...

[cocopop3011]

4 minutes ago, jan duchau said:

@cocopop3011 We are on a forum for gamblers...no children around.

Why can't we talk like real life and surrogate ourself to anything else than ourself.

I'm continuesly cursing and nobody has ever even given me a frown in public for it.

I'm sort of a sarcastic doomsday device and I curse with(out) the needed mimic and intonation that nobody feels the need to sensorize my mutt trap.

2024, time that rule, if present gets removed...

Because I don't want a community where everyone is cursing there's no need to. You can express yourself without cursing. We've not allowed it in 10 years and that's not about to change  

[wansan]

3 hours ago, jan duchau said:

It does not matter what they prefer, you are their customer...if you demand this with a hearthy tone..even threaten to switch service provider....say this was demanded from you by some social institution for Brazilians. Don't specify, this is your private matter, not theirs. SO...do this and a nice .pdf will be emailed to you. I promise

 

Yes, I tried this a lot, but in my country all institutions and even the government always accept photos and scanned photocopies of service invoices as proof of address

 

3 hours ago, jan duchau said:

Trust me, this effect crosses continents/ethnicities/Democrats-Republicans/genders....you'd be surprised.

I believe it! hahahaha

 

[wansan]

Hello, I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.

Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)

Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.

However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least here, on AskGamblers, in previous complaints, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience

Now, I want to thank all the forum admins and readers here. Good luck in your games too!

[wansan]

Please, some admin change the title of this topic to:

"[RESOLVED] Rabona withdrawal"

Thank you very much!

[Afi4wins]

@wansan  That's good news to hear. Congrats on your winnings.

As to changing the topic title, I'm afraid the admin @cocopop3011 is currently on holidays and would be back on the 20th, so it may take a while to get your request done. 

[wansan]

1 hour ago, Afi4wins said:

@wansan  That's good news to hear. Congrats on your winnings.

As to changing the topic title, I'm afraid the admin @cocopop3011 is currently on holidays and would be back on the 20th, so it may take a while to get your request done. 

 

Great. No problem, when he returns after the 20th, I'll remember to mention him here, so

 

Thank you, friend, for your help. Have a great week to you and everyone on the AG team 

[Blackjax]

2 minutes ago, wansan said:

 

Great. No problem, when he returns after the 20th, I'll remember to mention him here, so

 

Thank you, friend, for your help. Have a great week to you and everyone on the AG team 

She!!! "He" is a She.

[OliverCooper]

4 hours ago, wansan said:

Please, some admin change the title of this topic to:

"[RESOLVED] Rabona withdrawal"

Thank you very much!

Finally u got it! 

[wansan]

4 hours ago, Blackjax said:

She!!! "He" is a She.

 

Ahhhh, yes, excellent 

 

3 hours ago, OliverCooper said:

Finally u got it! 

It took a long time, I suffered for a few days, but in the end it went well 

I wish their current and future customers have a better experience there

[wansan]

Good morning. Unfortunately, Rabona once again started delaying payments and giving the same answers and promises that did not materialize.

They give 3 business days to make the payment and they didn't fulfill my last withdrawal

It's already been waiting for 7 days. I don't want to spend 20 days waiting for this again and reading support promises that they don't honor
 

[wansan]

Good morning

I received payment today. Thanks to everyone on the AskGamblers team, again!

[cocopop3011]

3 hours ago, wansan said:

Good morning

I received payment today. Thanks to everyone on the AskGamblers team, again!

Well that is finally good news! Thanks for keeping us updated now go and enjoy your winnings.