Problem with withdraw WILDZ.COM

[Raffson69]

Hello
My name is Rafal, im new here , i really need someone who can answer me about my problem:
Sometime ago i register my account in casino WILDZ, i a lot of times was putting deposit, i spend in this casino a lot of money and of course a lot of hours,  i lost my money but when i win now start the problems ,sometimes also i was depositing money from my friends bank account, yes its my mistake because i didn't think before about this , that will be problem because when i was playing my account was already verified , ready to withdraw.
Now i win eighteen thousand euro, support from casino block my account and request the verification again without this they dont want to withdraw my money, and here start the problems, 
like i write before, sometimes i deposit money from my friends account, and now WILDZ SUPPORT wants, from every person ID and screenshot from statement, photo of bank card.
I already verified 3 of 5 persons which deposit money to my wildz casino account, but with other persons i dont have contact with them this was couple a months ago and i can't verificate this.
Not normal it's this that, when i was putting money A LOT OF MONEY  they dont want any proof any ID any bank card, my account was already verified, but when i win and this is mine, they make requested, i think it's really not fair what they do, please can you tell me that it's possible to withdraw this money or not.

Thank you very much for help, and have nice day.

[cocopop3011]

Hi and welcome to the forum, just to let you know I have removed your duplicate post so we can just stick to this one. 

[Fiekie247]

Well unless you can verify their details by providing the relevant documentation, I am afraid there is nothing you can do.

You should be glad they willing to verify an external part details you used to fund the account, normally casinos would not tolerate this. They very strict, only gamble with an account in your name and that the account holder is you! That is normally the terms of the casino.

Wait for others to give their 2 cents, maybe something has changed that I might not know of.

[Raffson69]

Okey, and what happen when for example one of this person want some money from me and then he make verification but when I dont give him % from winning money he dont want to do this, this is illegal?

[Blackjax]

5 hours ago, Raffson69 said:

Okey, and what happen when for example one of this person want some money from me and then he make verification but when I dont give him % from winning money he dont want to do this, this is illegal?

If you gambled with that persons money he has every right to ask for his %. These types of deposits were common back in the day and were called community deposits. But when these are done people decide how much will one person deposit and the profit % is also  decided before putting money in casino.

[pinnit2015]

Mind boggles as to why people do this - personally, think you'll be lucky to see a cent from this. Especially at 18k Euro. 

Presumably they operate back to deposit method so even if they pay out it goes back to his card? Then you're relying in them passing over any money to you - if they don't want to? Well, tough. Unless you fancy arguing gentleman's agreement etc in a court. 

 

[ValDes]

Hello there @Raffson69 and welcome to the AskGamblers Forum. 

I'm afraid you don't stand much chance getting back any/some of your winnings considering the following of the Operator's Terms & Conditions: 

Quote

4.14 - In relation to deposits and withdrawals of funds into and from Your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you. We retain the right to prohibit the use of company credit cards.

Totally agree with the feedback given so far - you should be lucky for even getting the chance to verify the other persons who let you deposit with payment instruments registered under their own name. 

Of course, giving the circumstances and the obvious violation of terms, there's no chance that the AskGamblers Complaint Team would ever accept and process a complaint like yours. Therefore, you have two choices ahead of you - a/ accept it, learn the lesson and move forward or b/ escalate the matter in front of the MGA directly but personally, I wouldn't hold any hope at all as they tend to confirm any Operator's decision based on a proven violation of terms. 

[Ace864]

I also faced the same problem

[pinnit2015]

8 hours ago, ValDes said:

Hello there @Raffson69 and welcome to the AskGamblers Forum. 

I'm afraid you don't stand much chance getting back any/some of your winnings considering the following of the Operator's Terms & Conditions: 

Totally agree with the feedback given so far - you should be lucky for even getting the chance to verify the other persons who let you deposit with payment instruments registered under their own name. 

Of course, giving the circumstances and the obvious violation of terms, there's no chance that the AskGamblers Complaint Team would ever accept and process a complaint like yours. Therefore, you have two choices ahead of you - a/ accept it, learn the lesson and move forward or b/ escalate the matter in front of the MGA directly but personally, I wouldn't Hold any hope at all as they tend to confirm any Operator's decision based on a proven violation of terms. 

Yeah, i forgot to say that was odd: normally, and quite rightly, it'd just be shut down.

In terms of verifying the card is yours - i don't think there is a requirement, certainly under UKGC, to do this - i know Sky etc don't do this, only seems to be MGA. Do wonder why processors don't marry up a/c holder name to the casino a/c; not sure if this is possible to see if transactions get rejected if they don't.

Then again, i've just used Mrs Ps a/c for moonpig, so they aren't bothered either

[blondie]

Have to agree with comments above. First of all, most casinos would just close your account based on the violation of this term. Secondly, if they for some reason are willing to pay you if you verify the other persons ID and bank statement, I would go the extra mile and ask these people for it, and certainly give them a some percentage of the win. After all, 18k is better than 0. I do find it odd that you were willing to borrow money for gambling from other peoples accounts you're not in contact with, but that's just my opinion. I have personally played at Wildz and withdrew too  so I know they're a decent casino. With that being said, unfortunately I think the chance of you getting this win is rather small.

[Fiekie247]

On 3/12/2021 at 10:13 AM, ValDes said:

Hello there @Raffson69 and welcome to the AskGamblers Forum. 

I'm afraid you don't stand much chance getting back any/some of your winnings considering the following of the Operator's Terms & Conditions: 

Totally agree with the feedback given so far - you should be lucky for even getting the chance to verify the other persons who let you deposit with payment instruments registered under their own name. 

Of course, giving the circumstances and the obvious violation of terms, there's no chance that the AskGamblers Complaint Team would ever accept and process a complaint like yours. Therefore, you have two choices ahead of you - a/ accept it, learn the lesson and move forward or b/ escalate the matter in front of the MGA directly but personally, I wouldn't Hold any hope at all as they tend to confirm any Operator's decision based on a proven violation of terms. 

Or : C - Verify the remaining 2 friends details with the casino as the casino requested. The fact that they willing to verify these external parties details must surely give some hope - So I would make every effort to get this done.