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Melbet are witholding my €20,000 balance without reason and no longer replying to messages.

My ASKGAMBLERS complaint (https://www.askgamblers.com/casino-complaints/melbet-casino-unable-to-withdraw-my-winnings) was ignored along with telephone calls, emails and Skype messages to support.

I will update here if there any developments following my complaint to the Curacao regulator or response to writ of summons being filed in Cyprus against the webite owner and billing agent Tukia Limited.

2F2B4FE9-C120-4F5C-B8EB-A2DF8A202DE3.jpeg

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  • 2 weeks later...

Hello any update on this one, did you get your money?I saw your complaint and its "UNRESOLVED" on AG, 20000 is huge amount of money.Strange to see that casino didn't even bother to even reply.Also looking at their reviews there is many people that left 1star rating and clearly are not happy with the casino :(

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On 3/20/2020 at 4:41 PM, HIGHR0ller said:

Melbet Casino are witholding my €20,000 balance without reason and no longer replying to messages.

My ASKGAMBLERS complaint (https://www.askgamblers.com/casino-complaints/melbet-casino-unable-to-withdraw-my-winnings) was ignored along with telephone calls, emails and Skype messages to support.

I will update here if there any developments following my complaint to the Curacao regulator or response to writ of summons being filed in Cyprus against the webite owner and billing agent Tukia Limited.

2F2B4FE9-C120-4F5C-B8EB-A2DF8A202DE3.jpeg

Hey there, 

Don't forget you have the right to reopen your case up to two more times. Giving the circumstances I wouldn't hold too much hope but still, you never know... 

If you choose to reopen your case, please make sure to contact the AskGamblers Complaint Team. 

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To the OP, I am truly sorry to read your problem and I can only imagine how upset (to put it lightly) you must be. I'd be through the roof myself. I sincerely hope you end up getting your cash and appreciate you sharing this to us all.

I have been a member of Melbet for about 5 months and initially they where fine. The last two months has been much different. First, it took them 2 weeks to verify my identity with a withdrawal request of a meager $200 held in limbo. It was finally resolved and I did get my money. During this time however, I asked the status of the situation and received no response.

When it was resolved, I received a rather unprofessional one line email stating you are now verified. No personal touch much like a robotic response. A little courtesy explanation or something would have been nice. Perhaps I'm asking too much but I think not.

However, since then I swear I can't win nothing on that site. I have probably made 30 or so small deposits since then and cannot win. Their slots play SUPER flat with an unreasonable amount of dead spins on every single game. If you are lucky enough to even get free spins you'll maybe get a total of 20x. Many times barely even your stake.

I don't even bother playing on their site anymore as it's like flushing money down the toilet. By the way, they are using the same software as 1xbet meaning they are simply rebranding it through their partnership program.

I still play on 1xbet and they are generally fair but their communication could be better.

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