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Hello everyone I know we have discussed Live Chat in depth in many threads here but today I have a new question to ask! I find nothing more annoying than going to Live Chat and asking a question only to be told to read their terms and conditions! This has happend to me many times, while other casinos will just give you the answer. Everyone know's I'm a stickler for not reading the t&c's and this isn't about that, it's not that i'm being lazy and just not wanting to read them and even though the answer to my question will be in the t's I am asking customer support for them to tell me the answer! It's so extremely rude in IMO to be told to read the t's and them not give the answer. This leads me to two conclusions: 1. The live chat agent doesn't actually know the answer OR 2. They are just too lazy to tell you Both are outrageous which ever one it is. I have worked in customer service since I was 16 and got my first job in a car insurance firm, i've worked answering the phones, dealing with complaints accessing customer service and never once if I have been asked in my job to answer a question have I told the customer to check their policy documents!! It's just ludicrous! If I didn't know the answer I would always find the answer! That's what customer service is. Customer service means you provide a service to your customer and not tell them to find the answers to their questions themselves! If the live chat agent doesn't know the answer then thats just terrible IMO. If the casino don't train their staff to know the ins and outs of their OWN TERMS then what's the point in even employing staff. I can tell you one thing if I was a live chat agent, whether or not the casino trained me to know their terms I would make it my duty to know them anyway. I would want to be able to answer my customers to the highest standard not fob them off and tell them to read the t's! #NotAcceptable So that's my rant over over for the day anyway. I just wondered whether anyone agreed or even disagreed with me and whether this would bother you or not? Let me know below, or if there is anything else you find unacceptable post it below. P.S To any casino managers reading this post you really should know that this is very bad practise and SO UNPROFESSIONAL! When I am asking Live Chat questions one of the reasons may be because I am deciding wehether or not to deposit, and being told to find my own answers basically is definitely not pursuading me to make a deposit!

Hello everyone! Sorry I havn't been around for a long time now, since having the new baby and extra work here at AskGamblers its been hard to jugge my time between everything and hardly even have time to spin the reels these days! But as Valdes is on holiday this week I will be here every day so if there is anything at all you need please just get in touch at any time. I can't ;promise I will be able to go through all of our old topics but I'll be keeping up to date with everything that is posted from now on. Hope is everyone is well, I am sure there is loads I have missed, feel free to chat below. Look forward to speaking to everyone again Sharon

Hello everyone I was just wondering if anyone could suggest a good screenshot extension for Firefox please. As I'm always playing on my iPad ive never needed it on the laptop but I'm doing a lot on there at the moment. We used to have a really good one where I would just press the symbol and it took the screenshot and saved it to my desktop but I can't remember what it's called. Can anyone help please?

I managed to log into the App Store in the UK Unbelievable. They have all the casino apps that I want. No more ""add to home screen"" Game selection must be amazing on these apps. One problem. When I try to create account, it asks me for a credit card. None of my cards are accepted because I am canadian. Please if someone has recently purchased a prepaid throw away card with no balance on it, can you please message me the card number and the cvv with expire date. I guess apple just wants a UK card! There is no meed for any money on it. They don't charge anything so a zero balance will do. I will repay this favour. Thanks in advance. Val.... I am not asking for money. I just need to create an App Store account in the UK. I don't want anything but a throw away master card. With 0 balance. Basically someone who bought it and deposited it and has it ready for the garbage. Johnny

Hey darlings and slot masters I have another question for you, that I don't know the answer on! So, if you deposit certain amount, for example €150 and maximum bonus of 100% match is €100, only €100 of yours is covered by that 100% bonus. What is happening with remaining €50? I know that it's added to your balance, but if the wagering is for example 20xBONUS, it means that you'll have to wager €100 (your bonus amount)x20, right? I don't know what's happening with the rest of your money, in this case €50, that didn't go through that bonus match and isn't included in wagering purposes? Thanks, looking forward to your explanations

Okay so here is my dilemma. Whilst playing @ Casino Saga I won €500 on one of the boss levels. Whilst this should be a reason for celebration it most definitely is not. These winnings came with a hefty wagering of €21,000. I was so thrilled when I won it and it was the complete opposite feeling when I realised the wagering. I wish I hadn't won it to be honest. But I have so I am now asking for your help!! Does anyone have any suggestions how I can meet this wagering and most importantly how I can meet it fast! In case you haven't seen my screenshots in another thread I will post again to get you all in the loop. All comments welcome .... P.s my wagering is a little under €21,000 now from gameplay since screenshot

Hello gang! I just wanted to post a screenshot of a conversation I've had with one of our newest members - I hope he doesn't mind me sharing it with everyone. His words made me feel so happy I thought It would be nice to share. I just wanted to add to all our new members, old members, and for those who just take pleasure in reading our threads - This is the type of service you can expect from Ask Gamblers 24 hours a day 365 days a year! No matter how big or how small a problem you may have - WE ARE HERE TO HELP YOU!

I've been meaning to say for ages...the igame banner that is on the right of. the screen when in the forum is soooo annoying for ipad users! Whenever I scroll down the page it opens a new tab for igame casino!

I've noticed a lot of sites are offering pay by phone bill, I prefer this method but find they all have a £30.00 per day limit, I was wonderin is this the law or the casinos choice? Are there casinos out there that offer a higher pay by phone maximum daily limit?

Hello players, friends and also those who have authority. I am here knocking to your heart for your help. Our community destroyed and entire towns across the Philippines is believed to have killed more than 10,000 people, based on our latest report (Today), which would make it the country's deadliest recorded natural disaster. The horrifying new feared death toll from Super Typhoon Haiyan came as the United States pledged military help in the relief effort and as countless survivors across a huge swathe of the country remained without aid for a third day. Sad to say the status of the people here is very unlovely and our relief is not enough we don't have enough budget to help we need food, medicine, sleeping mat, and for hygiene materials. I know that we can't help everyone but we can help anyone.

hey Ask Gamblers... The Piggs Peak Casino is in my Opinion the badest , unserious casino. I did download their online casino about a landing page. 25 Freespins for immertial Romance. Under this Banner was standing first donwload, register and start the game. Allright , i done that, and started the slot immertal romance but no freespins there. The livechat is really bad, the told me i had to write an email to a streakgaming forum ?!?!-.- After their response i did get no freespins. They said the offer was closed a week ago. But the livechat is meaning on the other side that this stupid forum of streakgaming has to forward my account number to piggs peak ?! this is rally ..... no words to find about that... pls help me

Hey all, Joined recently and hope to have all the info of slots, casini and gaming right over here, been visiting few sites...

just wanted to say a big hello to all..nice forum you have here..looking all around theres alloy of stuff to do.congrats on your 7th bday again!

I made a withdrawal from Grand Bay Casino was told that the withdrawal was processed. but I do not appear in neteller money. usually came to me instantly after procesed ... I be concerned?

Hello everyone..

First off, you need to fully understand whatever game it is that you’re betting on. ...

A big hello to all the members of this community I am Bertie. I am new to this forum family, I have come here to share my knowledge and also gain some knowledge. Hope to see you around. I wish for a long stay in the forum.

Hi to all friends.Its the first time that I write here... I m newbie but I want to share my experience from some casinos with you.I start with Coolcat casino and I had a bad experience with it.I registered there and I was given the welcome bonus to try it in slots.I won and I talked with the support team via chat about the withdraw I(completed the wagering)so they told me that I had to make an account on Neteller and deposit at least 28 $ with the fee. When I did it, I could do the withdraw from the Coolcat casino.I did as they told me and when I tried to make the withdraw I could not.I spoke again with the support team via chat and they told me that I could not withdraw my winnings because I live in Greece..and there was not mentioned to the terms and conditions.....thanks for reading

Hi All, I’d like to say HELLO to you all! I’m a fan of online casino games and I’m looking forward to being a part of this forum! I'm also a VIP Manager of one of the online casinos, so I'd love to answer any questions you may have. Also, hope you enjoy reading my posts I’ll place once in a while. Anyway, great meeting you all !

Hi all, I just joined today, always interested what is going on in the casino online world !!

Hi all, I have been in the forum for some time already but I have not been that active, though. My name is Marcin and I am an affiliate manager for Redbet. I would like to say HELLO to you all and inform you that from now on I will be the point of contact for Redbet. I am very passionate about helping others and I will do my best to provide assistance with all queries you may have regarding our brands. I will also try to surprise you with some interesting, exclusive promos once in a while. If you have any problems or questions contact me via pm or at [email protected] /Marcin

Hi guys, My name is Patrick Bruce, and I'm conducting a study on the different perceptions and variations between live and online gambling. Any help would be much appreciated and this survey takes less than a minute to fill out: http://www.surveymonkey.com/s/R6Q6H6W Thank you in advance, and please contact me if you'd be interested in any follow up research!

They're (RNG'S) supposedly control the Bread and Butter of Casinos and the rate they are set to payback/payout to customers can make or break a casino. It's supposedly the gadget that decides if you win or lose at the slots. I've seen the old mantra that all spins have an equal chance of winning. It do not matter if you just won a jackpot on your last spin, you supposedly could hit another one on your next spin. So I have a few questions as I'm sure multitudes of other slot players have. 1. Is there more than one random number generator (RNG) for each slot game (I have heard there can be up to three RNG per slot game, and the games switch on/off between the RNG's. 2. Is there one that's a take up mode RNG, another that is payback/payout and another with middle of the road wins, AND, can the switching be controlled/manipulated? I have a another question too. Why is it that every casino I have joined at first I win a little, and then later on after a few deposits I cannot win diddly squat? RNG...??? More ???? to follow... cheer, b.b

Addicted to gambling… I always wondered why that delicate moment caused such a storm of spontaneous emotions every time it’s mentioned! Why makes us blush for a second or falling into a sudden fit of rage? Do we feel powerless when facing the word “addicted” or it’s just anger to ourselves and even to the whole world? Where exactly goes the thin line between vice and entertainment? Who and what determines this line? Have I crossed it already? Am I addicted to gambling? So many difficult and complex issues with even more difficult and delicate answers! The human psyche is a vast ocean of thoughts, feelings, decisions and emotions, and no matter how strange and inexplicable it seems to us sometimes, in the end, it all comes down to a very simple and pragmatic moments and events of our lives! And since the problem gambling or addiction to gambling if we have to be more precise, is explained mainly by the presence of certain psychological problems, I will try to define those simple events that led to this negative development. And what is most important, I will speak and share from my own point of view! The point of view of someone, who has struggled and managed to overcome this sort of problem! In my opinion he most important, but the most difficult part of identifying the problem, called "gambling addiction" is related to the lack of explicit understanding, understatement or even complete denial of the facts of life, and several truths about the world of online gambling! Without being fully aware of them and without being realized in a sufficiently large extent, each of us – the ordinary gamblers, is threatened to face the problem of addiction sooner or later. Unfortunately, I believe that a little is said about that kind of problems, quite often they are described with just generalities without anyone trying to call things with their real names. Well, thanks to the opportunity given to me by AskGamblers.com, I would afford myself to share with you all the real facts, no matter how unpleasant and even ugly they might be! I sincerely beg you to remove the mask of a cool and unruffled by anyone and anything man, and to read the following lines and pages with a completely open soul! It is of great importance to try to understand and feel the things with your heart - honestly and frankly! The first truth – It is vital to understand that gambling is not only an entertainment or a thrill, or joyful emotion or even a sudden rush of adrenaline! The problem gambling could be completely devastating! It could have smashing consequences for you, your family, your career, your friends... It could destroy you mentally, morally and unfortunately, sometimes even physically! Yes, I know it sounds very scary, but believe me, the examples are all around us, even within us. For me, gambling could be compared with one of those huge Bengal tigers in the circus - it is unbelievable to see how this mighty, deadly beast obey your commands and it’s a fun, but somewhere deep inside us, something tells us that anything might go damn wrong in just a hundredth of a second! Gambling is a game, but this game is played with money! And when money is involved, I'm afraid that none of us can afford to underestimate the situation. Our own demons could be easily and imperceptibly released out of control and then we will wonder how to fix it, if not too late already! So do not ever afford yourself thinking that gambling is just a game, you know, a way to have some fun... Do not be naive and always try to consider your possibilities and psychical strength very well, otherwise you risk to fall into the trap of dependency, the escape from which is difficult, long and painful, not to mention that it is often impossible! A self-deception, as well as the incomplete understanding of what you're doing, will definitely bring you a lot more trouble than good, so look soberly and objectively upon your gambling habits! The second truth - Addiction could come very fast, in most cases, even imperceptibly, and while you realize what is going on it's often too late already! The damage is done, you lost a lot of money, the desire for revenge and regain of these losses is compelling and here you are - already at the spiral of addiction. You gamble more, spend more, can’t even wait to regain losses, to return to the winning way, so you bet again, lose again... And this way leads only down and down, until one day realize you are at the bottom! Without money, because you blew your last savings! Without family, because all of them were awfully tired of listening to your constant lies and excuses! Without friends, because you have betrayed their trust too many times! Without a job, because your employer is tired of being haunted by banks and lenders you owe money! The third truth - The worst in all types of addiction is that those who suffer from them are completely denying to the last possible moment! And when that time comes, however, unfortunately it is often too late, irreparable damage is already done - on the addict himself, on his family, his relatives, his social status, career! His whole life is in danger - psychologically, morally, mentally, in some cases even physically! The most difficult moment in the life of an addict, no matter whether we talk about addiction to alcohol, *****, gambling or drugs, is to stand face to face with the ugly truth and be honest with himself! No matter how long we run, no matter how deep we try to hide, no matter what we try to do, sooner or later the moment of truth will come, when a man should just stop for a sec and ask himself the simple question – “Am I addicted?”. So much depends on the answer that it is often with dramatic consequences for both our life and for the closest around us! Well, now as you know how dangerous gambling can be for you and your loved ones, it is time to answer the question, "What about me? What if I’m already addicted?”. The answer is quite complex sometimes, because it may contains many small and not so seemingly important details, which actually could be of significant importance in determining the degree of dependence! How do I know if I'm addicted? According to the latest classification of the American Psychiatric Association, to designate a person as a gaming addict, it must meet at least four of the following criteria: The subject has frequent thoughts about gambling experiences, whether past, future, or fantasy. As with drug tolerance, the subject requires larger or more frequent wagers to experience the same "rush". Restlessness or irritability associated with attempts to cease or reduce gambling. The subject gambles to improve mood or escape problems. The subject tries to win back gambling losses with more gambling. The subject tries to hide the extent of his or her gambling by lying to family, friends, or therapists. The person has unsuccessfully attempted to reduce gambling. The person has broken the law in order to obtain gambling money or recover gambling losses. This may include acts of theft, embezzlement, fraud, or forgery. The person gambles despite risking or losing a relationship, job, or other significant opportunity. The person turns to family, friends, or another third party for financial assistance as a result of gambling. If you apply to one or two of these signs, than you are considered as “risk” gambler, if apply to 3 or 4, than you are a “problem” gambler and if apply to 5 or more – a “pathological” gambler. But no matter how many criteria you apply to, even if it’s only one better take immediate measures! How the gambling addiction is treated? Although it is relatively difficult, the problem gambling is a treatable disease. There are different types of psychotherapeutic treatment - psychodynamic therapy, cognitive-behavioral therapy, support groups, family therapy when necessary. For many people, a combination of approaches is most effective. Psychodynamic therapy - this therapy is very useful for people who want to escape from problems or are depressed and oppressed. It works with everything a man could possibly hide even from himself - unconscious psychological problems, conflicts that lead to the activation of problem gambling behavior. Cognitive-behavioral therapy is helpful in learning to recognize those of your beliefs and distorted thinking associated with money and your superstitions of a control over the result of the so called "games of fortune". It can help you in building and practicing ways to relax and avoid stimuli associated with gambling. Family therapy can work with your relationships in the family, which to facilitate and maintain your problem. The aim is to understand the roles of other members in supporting problem using strategies that "do not work" for anyone, such as concealing problem, controlling your behavior, payment of debts, allying with you in gaming, making compromises on behalf of your family. Support groups – Gamblers Anonymous are based on 12-step programs such as Alcoholics Anonymous and Narcotics Anonymous. The meaning of these groups is to become aware of the seriousness of this problem and the desire of efforts to stop gambling. To allow you in these groups, you need to have a desire to go there in the first place and to do it regularly. The aim is to realize what kind of damage in your life has caused gambling and find a "sponsor" (usually a person of the same *****, but not required) to help you in this kind of program. The group Gamblers Anonymous expect from people, who stop their problem behavior associated with betting, to know that from now on they won’t be able to play socially acceptable and just for fun, just as the Alcoholics Anonymous can not drink socially acceptable within the standard use of alcohol. Important! - Very often, people who are addicted to gambling, have other addictions as well - of psychoactive substances or alcohol. Some gambling addicts might have supporting psychological problems, such as depression, anxiety, panic attacks, insomnia and even suicide attempts. If you also feel or think this way – please, talk to a psychiatrist as soon as possible, most likely you need from a medical therapy. How can I prevent myself from problem gambling? Prevention of this dependence is much more difficult because it is not possible to predict when a person will develop the disorder, practicing some sort of gambling. But if you start to feel that there are problems associated with this behavior, you should immediately seek for assistance from a professional (psychologist, psychiatrist) or a specialized program. This can be a preventive measure to the development of a more serious condition that can affect many areas of a gambler’s life, and to protect you from legal troubles and serious financial losses. Very often people who have gambling problems are using gambling as an opportunity to escape from other problems in their lives, such as loneliness, boredom, anxiety, home troubles, troubles at work… It is crucial to understand the exact role, which gambling is playing in your life in order to beat the problem. But no matter what type of advices and measures you will find over the Internet to cope with problem gambling, in my opinion there is only one way – to stop gambling at all! Or at least for a period, during which you will gather strength and confidence to put all kind of issues, concerning playing in casinos into a full control. There is no shortcut, you have to fight and it will definitely be a pain, but it’s worth. Here follows some steps, which I have gathered across some of the biggest online portals, dedicated to struggle with problem gambling, most of which worked for me and my friends perfectly over the years. Be honest with your family and share the whole truth. You will be surprised how relieve a man could feel, once the awful burden of hiding your problems is released! Ask them for a help, make them understand the problem, because no one else could provide you with a better support than your own people! Make it impossible to reach your money for a certain period of time - let’s say at least a month or two. Ask someone of your closest people to take care of your financial matters and not to let you touch them in any circumstances. Self-exclude from any casinos you are a member of. It is not necessary to ask for a permanent exclusion at all costs, but rather choose some cooling period of 3 or 6 months. If that time is not enough to overwhelm your gambling problems, I’m afraid you will never manage to do it, so better look for a permanent decision of that matter. Start your own calendar and mark each day you don’t gamble. At this way you will have a constant visual proof in front of your eyes that you are doing great. Reward yourself after a period free of gambling and spend some of the money you saved for yourself. Buy something you wanted to have from a long time, this will make you feel much better and give your additional strength to finish the battle with the temptation. Try to be surrounded always by lots of people, especially with your family members. Nothing could be as refreshing as the good old family habits. Return to your favorite hobbies, before the gambling period. If any of these hobbies involves other people, try to choose people, who are not gamblers. Be positive and with each goal you achieve and your confidence and self-esteem will grow. If you were a long time gambler don’t expect your life will change immediately – it will take months, sometimes even years, but if you succeed, it’s definitely worth the struggle. And always remember - YOU CAN OVERCOME THE GAMBLING ADDICTION! It’s all a matter of explicit self discipline and a great will along with a helping hand from a friend! YOU CAN DO IT! Useful links for additional help: www.gamcare.org.uk/ www.gamblingtherapy.org www.ncpgambling.org www.gamblingaddiction.org www.gamblersanonymous.org www.problemgambling.ca www.problemgambling.gov.au

Hello I'm inviting you to help our member by filling up this interesting survey! She is 4th year Architecture student from Mapua Institue of Technology, Manila, Philippines and currently working on her thesis proposal on Casinos. Your help could make this survey became possibly one of the key sources of information necessary for her to conduct her research works! Thanks in advance and here's the survey: https://docs.google.com/a/askgamblers.com/spreadsheet/viewform?formkey=dHRXQ1RVUUdJYWQxUTIzM1hYQW9SZUE6MQ