Fiekie247

The thing is, I never received any notification that my country is now restricted

I think I ill have to use the AGCCS soon if they do not refund me - They say I broke their terms as I signed up from a country that is restricted to play there. I signed up in 2015 already and there was no restrictions, otherwise I would not have been able to register right? I asked them why they never informed me or even if Live chat never told me before over hte last 2 years and they cannot answer. I had a withdrawal approved and paid out a couple of weeks ago, why did they not say or mention anything then? Live chat is really useless: Chat started on 27 Sep 2018, 11:53 AM (GMT+0) (11:53:38) *** Shafiek Samsodien joined the chat *** (11:53:38) Shafiek Samsodien: Update on my refund (11:53:42) Shafiek Samsodien: I am unable to login (11:53:46) Shafiek Samsodien: account blocked and closed (11:53:58) *** Jess joined the chat *** (11:54:05) Shafiek Samsodien: HI Jess (11:54:10) Shafiek Samsodien: email *************** (11:54:21) Shafiek Samsodien: So yesterday they apparently had to close my account (11:54:26) Jess: Hi Shafiek how are you? (11:54:33) Shafiek Samsodien: I am not so good (11:54:35) Shafiek Samsodien: how are you? (11:54:38) Jess: As you are not signed in I will need to ask you some security questions so I am able to locate the account for you. Please can you answer the below: Date of birth Home address, post code and city Mobile number When were you last logged in to your account? (11:54:43) Shafiek Samsodien: Sure (11:54:50) Shafiek Samsodien: *********************************** (11:55:02) Shafiek Samsodien: ************************************* (11:55:12) Shafiek Samsodien:***************************************** (11:55:15) Shafiek Samsodien: Logged in last night (11:55:31) Shafiek Samsodien: ********************************************************* (11:56:28) Jess: Sorry to hear you are not good (11:56:56) Shafiek Samsodien: Yeah because you guys had to close my account because of restrictions (11:57:08) Jess: Can you please tell me the amount you are due for refund please (11:57:13) Shafiek Samsodien: which I still dont understand, I played a couple of weeks ago and everything was still fine (11:57:18) Shafiek Samsodien: 25 Euros (11:58:30) Jess: We can not allow you to play in certain countries therefor we have needed to close your account. I see the 25.00 is currently with the payments team to make a decision as to whether they will refund this to you. (11:58:54) Shafiek Samsodien: Why do they have to make a decision? (11:58:56) Jess: You will be updated via email once the decision has been made. (11:59:06) Shafiek Samsodien: I mean its my deposit and I have not played with it yet (11:59:12) Jess: This is what I can see on your account (11:59:31) Shafiek Samsodien: Now I need to know why do they need to make a decision? How long will this decision take? (12:00:24) Shafiek Samsodien: I feel its just right to give my money back, this is really bad and weird from a brand like Red Bet to actually decided whether they wanna refund my depositsw (12:00:30) Shafiek Samsodien: My deposit (12:02:58) Shafiek Samsodien: I mean it is my money (12:03:57) Jess: As you have broken the terms and conditions on the site this is something we will need to look into for you. Once this has been done this will be resolved and we will send you an email. (12:04:31) Shafiek Samsodien: What terms specifically did I break? (12:04:31) Jess: I am unable to provide any further information at the moment as this is not something I will be able to decide for you. (12:05:05) Jess: That you are not allowed to play in the country you currently reside in this is clearly stated in the site terms and conditions which we always advise you read throughly. (12:05:52) Shafiek Samsodien: I signed up over 2 years ago - If I was restricted, how come you allowed me to sign up? Normally if a country is restricted, then I could not be able to sign up or find my country even right? (12:06:07) Shafiek Samsodien: Or has this change come into effect last year when Red bet had some do over (12:06:08) Shafiek Samsodien: ? (12:06:37) Shafiek Samsodien: Why had no one or any other support agent told me this before over the last 2 years, or even sent me an email regarding this? (12:06:42) Shafiek Samsodien: Its not like I signed up yesterday (12:07:42) Shafiek Samsodien: I actually signed up in 2016 (12:07:44) Shafiek Samsodien: 2015 (12:07:46) Jess: I am going to need to escalate this for you (12:08:01) Jess: I am unable to provide you with any further information at this time. (12:08:23) Shafiek Samsodien: Well its always like that - please escalate this otherwise I will open a complaint on Askgamblers regarding this matter (12:08:59) Jess: Of course I will ensure to do that for you. (12:09:06) Shafiek Samsodien: Please escalate, and let me know asap about my money (12:09:09) Shafiek Samsodien: thanks (12:09:42) Jess: I will do and you will get an email. (12:09:48) *** Shafiek Samsodien left the chat ***

I can withdraw to Neteller, Skrill or Ecopayz or Bank Transfer, I made a couple of successful withdrawals with them. I am not sure why they may not be able to refund me, as I made the deposit but did not start playing with my funds at all, I first asked them about the bonus, since it was not credited automatically. My point is that a few weeks ago I was with live chat all the time, discussing deposit bonuses etc and information regarding my withdrawal and they never said anything up until last night I am not suppose to be playing there anymore. Should I be worried or give it a day or two to see if I get my refund? I mean why could I not just place a withdrawal and then they would close my account, Maybe one of you guys can notify the rep and maybe just get a little more info on my behalf? I am starting to love the AGGCS these days

So I decided to play at Redbet casino and made a deposit of 25 euro and claimed a bonus. I made a couple of deposits before. I have been a member for 2 years now, I played a couple of weeks ago and made a successful withdrawal, everything was fine until tonight this happened : Chat started on 26 Sep 2018, 08:35 PM (GMT+0) (08:35:19) *** Shafiek Samsodien joined the chat *** (08:35:19) Shafiek Samsodien: Hello (08:35:22) Shafiek Samsodien: Hi (08:35:23) *** Cormac joined the chat *** (08:35:35) Cormac: Hi Shafiek, how can I help? (08:35:38) Shafiek Samsodien: I deposited 25 euro with bonus code SNW1 (08:35:48) Shafiek Samsodien: How do I activate the free spins? (08:35:59) Cormac: Did you receive an email for the offer? (08:36:04) Shafiek Samsodien: yeah (08:36:26) Cormac: Just a few moments please. (08:36:45) Shafiek Samsodien: ok (08:36:58) Shafiek Samsodien: can i play so long with my deposited funds? (08:37:41) Cormac: I would advise against it for the moment. (08:37:47) Shafiek Samsodien: ok (08:43:42) Cormac: Thank you, unfortunately we are unable to accept players from South Africa at the moment due to licencing changes, which is why you would not have seen South Africa on the list when creating your account I am afraid, I will therefore have to close your account with us, I am very sorry about this and if this were to change in the future we will of course contact you back. (08:44:14) Shafiek Samsodien: But I played a couple of weeks ago as well (08:44:30) Shafiek Samsodien: and my deposit? (08:44:53) Cormac: I'm afraid that it has changed. I will contact the department about getting a refund. (08:45:06) Cormac: Or getting it back, although I cannot guarentee. (08:45:39) Shafiek Samsodien: Why cant I make a withdrawal now nad you close my account afterwards? (08:46:02) Shafiek Samsodien: You cant just take my money and tell me you cannto guarantee that is bullshit bro (08:46:21) Shafiek Samsodien: So I request a withdrawal okay and then you close the accout after the withdrawal (08:46:25) Shafiek Samsodien: really weird (08:46:49) Cormac: I have already closed the account, we have our own internal procedures we must follow. I will ask for it to be sped up though for you. (08:47:17) Shafiek Samsodien: Really nonsense that you just proceed to close the account (08:47:28) Shafiek Samsodien: You first need to inform me about closing it and then you close it, (08:47:39) Shafiek Samsodien: WOW really not impressed by this (08:47:59) Cormac: We are obliged to if you are not in a registered country, Shafiek. (08:48:25) Shafiek Samsodien: I have been playing here for more than 2 years, now only I am restricted (08:48:32) Shafiek Samsodien: Anyways what is the next step now (08:49:26) Cormac: After this chat, I am passing the case to the relevant department so that they will inform us what is required for you to get the deposit back. (08:49:41) Shafiek Samsodien: How long does that take? (08:50:22) Cormac: I cannot say for sure. The department has to look at the case and have their own internal procedures to follow, as such I'd rather not give you a false timeline. (08:50:36) Shafiek Samsodien: days, weeks? (08:51:28) Shafiek Samsodien: it weird they did not tell me this a couple of weeks ago when I played here (08:51:50) Cormac: As I said, I cannot say, we always aim to get them addressed immediately or as soon as possible. (08:52:04) Shafiek Samsodien: 'ok thanks (08:53:13) Cormac: I will try to see if there is antything I can do to speed it up also. (08:53:25) *** Shafiek Samsodien left the chat *** Should I just wait for my deposit? he said he cannot guarantee a refund,

But 90% of wild swarm free spins feature do not pay well. Another over x600 - FAT RABBIT.

Blaze of Ra $0.40 max and turn it up $0.20 or $0.40 ( with some casinos on turn it up, you either get $0.40 bet option or $0.50 bet option)

Blaze of Ra $0.40 or $0.80 Bets or Turn it up $0.50 bets...

Hey V Push Gaming are not in any Casino - So I play them at Videoslots, Casumo, Columbus, SlotsV, Drift Casino, Casino Euro, Eurocasino and Betsson Group of casinos. Trust me much better than Play and Go these days. Games I recommend - Blaze of Ra, Tiki Tumble ( This one can take forever to trigger, but that Unlimited multiplier is the shitttt), Turn it up ( My Favourite at the moment), Jammin Jars ( The best!) and then Fat Rabbit as well can pay. All those the above games base game does not pay all the time except for "Turn it up" and be prepared for a lot of empty spins. Think of it as you were starting to play Multi Fruit ( That starting balance).

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I must admit - Push Gaming is currently my favourite provider at this very moment. Their highly volatile, empty spinning slots can just upset you all the time, untill that moment you have a couple of $ left and you play their slots, specifically the latest one Jammin Jars - Who has been so cruel to me, and voila you end up with $320 cash out in 5 minutes. $.0.20 stake = Almost x1500 The auto play continued before i could stop it, to see the bet amount.

Hello Terry I am with Valdes on this one - You should have contacted support immediately as soon as you made those bets. They could have given feedback there already or left a note on your account - Stating that you realised you made a mistake etc and maybe then you could have resolved this issue. The only thing you can hope for now, is that casino management will over look it as a one time thing and excuse you for making the mistake.

I gave 100 free spins on JATB and 100 Spins on Gonzo - Could not trigger bonus, but the wins was wagering my 50 spins bet amount in total. But yeah you right, you should see how my balance went, when I played Berry Burst.

So I played Jack and Beanstalk to test and see. Basically you just see win amounts.

Thats what I thought, which is why I felt I want to mention it here.

Decided not to wait. Just felt wrong no matter what they offer for reviews.

Hi V Thanks for Clarifying. F

Yeah thats my points because a Prize is claimable once they review and nominate the casino I believe its against this clause - which is what I actual emphasis is regarding this post - I declare that my review is based on my own experience and represents my genuine opinion of this casino. I'm not a casino employee and have not been offered any incentive or payment by the casino to write this review. I understand that AskGamblers has zero-tolerance policy on fake reviews.

I'm not disputing that fact of that, I know your views about them. I know you like the casino and have positive things to say. I am thinking these guys are reviewing and nominating the casino for a freebie - The nominating part I understand, but its against the rules to review a casino for a Prize right?

If I look at that review carefully, it basically states exactly what is said in the email - The review count went from 6 to 9 now already. Check in yellow underlining

We cater mostly advise for online slots, but you can open a new topic in the forum and ask your question, I am sure there are some Black Jack players on the forum and they would come and answer your question.

So I received an email from Universal slots, following the email about nominating them I decided to check in on AskGamblers - Then I saw 6 notification of all new reviews for universal slots shortly after the email arrived, then I decided to go find out what the prize is about at Universal slots and saw the chat queue sitting at number 13, guessing all of those users most probably fetching their prize? Not that I have a problem with it, was just thinking are these AG members not maybe reviewing Universal slots , then nominating them as best casino and then collecting their prize for the effort? Surely that's unethical right? Since the reviews has a strict policy that it is based on your own views/experience and nothing was offer in return? Not to mention if I checked those reviews, they sounds it was just for this promo? as you can clearly see the review in the below pics.

The fact that it's free spins on BGaming - Makes me say "No" to this offer...

Yeah I raised it with them a while back. The quickspin function has been removed, as well as at a time you could not even spin and stop the reels at some point. I believe this is the same issue with BGO. Really frustrating. However I saw they have a withdrawal lock feature now.

So if thats the case, what withdrawal methods are available for you then? Bank transfers?

Netent not available for my country either anymore. It used to be availalble. Not sure maybe license issues.