pinnit2015

First and foremost, whilst you can't eliminate the risk you need to use a complaints process you can reduce the need by due diligence on both the casino and the terms ( and i do agree with you on the points of unenforceable terms possibly being rolled out) Subject of ADR's v 'Informal' processes - i prefer the latter. I think it is more transparent than faceless ADR rulings. I also think, you get a good rep like Olle at Bitstarz you'll have a better chance of getting heard than a faceless ADR - bare in mind as well, where we can see the casino reply to complaints (on either a forum and/or a complaints process) it helps: true, the casino may be playing a PR exercise but it allows them to demonstrate they're not always the bad guy - players have a convenient tendency to leave out critical information.

Quick point about conflict of interest declarations....they're generally limited/useless as a control against wrong doing. Fine, if you're an employee with no intention of doing malfeasance, managers don't want employees having their integrity questioned (and therefore go: you can't look at this because that's your brothers company so i'll give it to John instead etc), use by HR in disciplinary cases. Years ago we were looking at a fraud and connections between people/companies: ah, there's CoI declarations, why wasn't that picked up? Because you'd have be be pretty thick to declare an interest and then engage in skullduggery (or, maybe genius: of course he wouldn't say that and do that: it's too obvious)

Is this horse well and truly flogged? The complaints team is a complaints team - i don't think people need to be told they work for AG because what, otherwise they might assume they work for a casino? Will there be potential for conflicts of interests between an affiliate site who handle complaints? (you can see it across many sites)- i think yes (same for large accountancy firms who offer consultancy work for the companies they perform statutory audits for) and, just like there, it needs to be managed (the upside though is that you get good relationships with said casinos and ergo, providing the casino isn't as dodgy as an EU Banana, may achieve a favourable complaints outcome) As for details to the T about who handles the complaints and, what, if they have completed conflict of interest declarations, you'll struggle to see any/if at all of that type of information on an Ombudsman's website. So basically you want the names of the Complaints Team published and then a signed off conflict of interest form published on here? Er...no. You're always free to go to the casino's nominated ADR if you can't get the assurances from a FREE service here. Speaking of going to an ADR....they've be even less transparent as, bar one i believe, they don't publish ANY complaints decisions. ADR's also charge the casino. Informal dispute resolution, such as here, has the perks that folk can read the actual rationale - ADR, you don't get that. It's a model that has pro's and con's on both sides. Even having complaints directed directly to a regulator might not be great - less risk of conflicts but, with the volume they'd take on, i imagine less success for players possibly. The other thing is sites such as here have a lot of different revenue streams from many, many casinos - the less reliance you have on one source of revenue the risk reduces etc. I think you've sufficiently beat this horse to an inch of its life.

I can see the points raised by the OP - casinos have long abused their own t's and c's, knowing well players can't challenge them for fairness (despite some people claiming they have an army of lawyers, despite their max spin bet being 10c - arf, arf) Few points: - affiliates shouldn't recommend casinos with dodgy t's and c's and should vet them better IMO - players, if they read t/c and think it's unfair shouldn't play there - that's the greatest risk mitigation - complaints services are hindered by the fact they can't rule on fairness, matter for the courts. But i don't really agree with complaints being refused in black and white terms for breaching a term. Eg. Olle at Bitstarz - you argue, yes i did breach max bet, but only one spin i think there's a good chance at BS they will rule for you. Which they have done from what i've seen - case by case.

Yeah, they have a forward facing presence, their chat responds quite quickly etc but it's a bit smoke and mirrors - always found them to be quite intransigent with a lot of issues. There's no wiggle room (unlike say Bitstarz who appear to judge 'issues' on a case by case approach), they find you guilty of Charge A: you're doing hard time. I imagine if you work with them re formal complaints that would pan out the same. Even with other smaller issues i've found them quite hard work - i thought, last year or so ago, contacting them over a small, easy to fix issue would be resolved (basically we'd completed the 750 win trophy which would have gave a red wheel - it didn't even appear as an o/s one - basically a glitch their end) - 32 emails later....still wasn't fixed. Gave up the proverbial ghost.

Wouldn't know, not had vegetable since 2002

I'd much rather my kid told me they were a serial killer than a vegan - one i can forgive, one not so much.

People go on, normally the VS brain washed, about how GREAT their rewards are - lets put in context: you wager 50k between levels for a 50 quid reward. Is it the worst? Nah. But it's certainly a far cry from the best - when Novibet were in the UK, and i played thre, i was getting 50-100 quid for about 5k wagering on average, for example.

Apparently if you close your eyes, mish mash them up, you cant tell the difference between Broccoli and Cauliflower Not so Fun Fact of the Day

If it's dating advice they should really have went for the cucumber

The sun's coming up no matter when so you two can put your whole handbag's at dawn away

They should aim for : less is more

Pathetic, is the word that springs to mind - good example as to why Art students, with a PHD in gender fluidity, aren't actually funny. Nor should work in a casino. In their heads it probably sounded all quirky and whimsical but to most people reading they'll be thinking: what a shower of tubes.

That's because despite their protestations, it has changed. Rather than heading to Northern Europe, it's gone closer to the Penguins. You don't need to be a bean counter to notice it. They reduce the XP requirement to 1000xp and there's no way they've kept the game budget the same. They spoke about better maths - yeah, for the casino, not the player. Red Wheels 3 years ago used to give cash awards or upgrades, now they're 50FS on a 10p game most of the time. To be fair, they're somewhat a victim of their own success - any deviation from their standards back in 2017 etc will be heard and felt more than other places. Public wise, think they're trying to do a good PR game and say nothing's change but anyone who's played there pre-94% slots will know it has. They were never a luxury casino....but they've certainly gone to the bottom end of the market in the last few years. Despite what the owner on other forum's says

What, you've previously thought a casino was a not for profit organisation? They probably wont cost them dearly - i'm sure they've performed sensitivity analysis and have worked out what they stress point is: look at VS for example, constant chopping and yet the players continue to line up more than 3 years after such so i wouldn't be so sure about that There may come a point but given people still funnel money into B&M's at <90% i think we're a long way off that. Players are just as culpable - if they stopped playing/switched then maybe they would be forced to listen but the numbers aren't there.

That's Apples Business Model - their watches barely last 24hrs yet they offer a sleep monitoring Compared, on a spec basis, to others their products are technically inferior but they've gone from the company of innovation to one of just locking into products

Any casino insisting wagering requirements still apply after zero'ing a balance is , to be frank, dodgy. How can that even make sense, logically. It doesn't. Though closing accounts means very little - you can open them up afterwards and your data's still theirs for the next 7 years. Casino's don't care about retention, for a weird reason as it costs more to attract, not retain: it's all about new sign ups.

Nothing is free: do the Maths Apple have certainly cornered the market in offering an inferior product to some (Samsung at least) by using Watches/laptops as an integrated product to essentially lock you in whilst they offer Minor upgrades between phones, yet the price says otherwise. The last true innovative Iphone was probably the 3GS

Yes, correct i did - an easy 1k i may add But, as you know Fiekie, i've now hung up my gambling boots (for 24months at least - maybe come back to a better place, but i doubt it)

No one wants to wear a T shirt associated with gambling....BTG tried it, it failed. It's just the perception.

Yet you'll pay Skrill 5 quid a w/d? Makes no sense PS NO NEED for the constant CAPS - no need to over dramatise it.

Well that day is coming, after all why would you want to pay nearly 5 euro for each w/d from it I wouldn't - it's extortion and madness even paying that amount to take cash out, unless country restrictions - even then: you'd be cheaper going crypto.

You're going to find more and more casino's ditching the likes of Skrill/Netteller: reason being is their own doing: poor fraud controls linked to bonus abuses: speaking to someone who works for a casino and their words were: it's the choice w/d method of fraudsters. So, like some of the new banks, they've become associated with such, based on what goes on in their casino UK wise the use of S/N has been severely cut back, places that offer it, no longer do. Still about but in a reduced capacity. Which will reduce even further.

Despite what many will think (incorrectly), the best slot made

From here it looks like it was 170 and then zero so my opinion, it looks, was pretty much on the ball. Like i said, give up gambling., you have no control. Nothing wrong with that, you just need to admit to it for the healing process.