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Ok good news i was right they are great casino,but honestly didn't expect that their casino rep will act that fast.I have contacted their casino rep and everything is sorted out now,thank you Rafelito for the generous offer !

Yeees thats what i was talking about and the guy from the live support told me that i would get those cashback and free spins tomorrow or day after my deposit was done and now they are telling me no way Jose,so i would kindly ask for their casino rep,to come here and explain all this confusing situation ! So am I eligible or am I not eligible for their promos?

Here Sharon see the last chat i have from them and you will see how confusing that is : hi need to ask something few days ago when i made deposit i asked to take part on that wednesday cashback and free spins but as i can see there is anything in my account or can you please explain 02:19:44 pm Blue 02:20:10 pm Unfortunately players from your country are not ellegible for bonuses Sorry Katerina Popovic 02:20:27 pm no wait a sec why i was not told when i asked and made the deposit ??? you are misleading me ,go back from my previous chat with your casino and you will see ,so as i can see thats your mistake telling me i am eligible and now not 02:21:26 pm Blue 02:21:37 pm Ok Let me check this for you Katerina Popovic 02:21:47 pm ok Blue 02:21:48 pm Katerina One second please Katerina Popovic 02:22:04 pm ok Blue 02:24:29 pm I see you received the first deposit bonus instead You may not claim the weekly promotions until you go through your welcome bonus Katerina Popovic 02:24:55 pm what deposit bonus??? i didnt take any bonus from your casino 02:25:05 pm Blue 02:25:18 pm You cancelled it Katerina Popovic 02:25:42 pm yes and instead of that i was given the Wednesday promo of cashback and free spins Blue 02:26:06 pm Who told you this? Which operator Katerina Popovic 02:26:45 pm i dont know which one you should know which one was if you checked my previous chat Blue 02:27:42 pm I can not find such chat Katerina Popovic 02:27:45 pm i see you dont want to collaborate neither see any interest of your side so i will file an complain against your casino for professionalism Blue 02:27:48 pm I do not understand I see an email where you ask about the first deposit bonus 02:28:12 pm Katerina Popovic 02:28:14 pm unprofessionalism not an email a chat where i ask for the Wednesday cashback and free spins Blue 02:28:38 pm There is no such chat Katerina Popovic 02:28:53 pm yes there is the day when i made my deposit 100% sure 02:29:00 pm Blue 02:29:05 pm Yes I see you where issued the first deposit bonus which you cancelled Katerina Popovic 02:29:36 pm yes after that another one when i ask for the Wednesday promo Blue 02:30:18 pm Unfortunately I can not credit it as you need to use your deposit bonus first Katerina Popovic 02:30:44 pm why i was not told that >?? never mind thank you bye Blue 02:30:57 pm I am sorry you feel frustrated Katerina, but as you understand you use the welcome bonus and then are ellegible for weekly promo

Hajnrih the issue here is not the 100% bonus ,although its really confusing ! The thing is first i was told i am eligible and then i was not and then again i am eligible again,but why i was not given the Wednesday cashback bonus included with free spins,which that live agent told me i will be getting that bonus the day after my deposit was done ?

Ok here comes my sort of complaint.I signed up at this casino but that was long time ago.So when i wanted to make my first deposit back then the support agents didnt know will i get the bonus or not and suddenly they have lost or moved all their Netent games,although i have read that they are decent casino. So few days ago i made my first deposit there and voila the 100% match bonus was added to my account,although i didn't asked for it neither ticked some field so i can have that match bonus. I kindly asked help from the live agent which he removed the bonus and since was Wednesday i told him that i was interested in their Wednesday cashback promo included with free spins,the agent said great,removed the bonus and the promo which were having would be the day after the deposit was made. So i contacted the support few days after,to ask what happened with that promo in my account and i was told that by their T&C I wasn't eligible because of the country restrictions!!! What made me confused was how did i get the match 100% bonus to my account when their T&C says NO and how come their live agent gave me green light for that Wednesday promo,but the most shocking part was for the last time i was told i was not eligible and then i was eligible but i had to take the 100% match offer which I am not eligible for it,so i kindly ask for some explanation,because the live agent stated there was not such a chat between me and them on that day?? Why lying??

Yep we already did,how about for existing members some free spins ?

Ok my turn now 1.b 2.a 3.c 4.b 5.c

GOT seems like a nice game for this month contest,i will do my best to take part in it,sorry Coco i was not around here that much but was having some health problems ,although i was here every day reading everything you guys comment

I am sorry I am late Congratulation to JSpin you certainly deserve the prize

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Thanks hun

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woohooo Guru pants are on fire now be a good boy and share with us,in what casino you have been playing,since you didnt wanna share that secret few days ago

I a here Afi right behind you

Afi where are you

Yeah wonder where he was or he is playing,my casinos are very hungry,only eating all the time and cant have enough,i wonder when they will stop

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I have day off today,so plenty to do,by the way where is everyone Sharon,Guru,Afi where are you all??

Whaaat Alex is from Belgrade great well then,maybe,Alex can make an effort and make some exclusive tournament for AG members and some free spins give away

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