cocopop3011
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Posts
30695 -
Joined
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Last visited
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Everything posted by cocopop3011
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Our complaints team gave him a proper review what makes you think they didn’t? They throughly reviewed everything he submitted and came to the conclusion that he was given which was more than satisfactory. The OP had EVERY opportunity to come here when he had a balance to ask for help!!!! The OP had EVERY opportunity to come here when they cancelled his first bonus, but instead the OP decided to come here AFTER he lost everything!! -
Just figuring out which site to use for the draw and then I’ll post the results.
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He filed the complaint after he played down the balance and did not post in the forum until the complaint was rejected. Had he had come to the forum BEFORE he played down the balance and opened a complaint then we would have been able to help him. This is MY understanding - but we can let the OP clear it up.
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Just proving my point here. I’ve listened to everything you’ve said and given you a chance to explain it all to me including what you think the casino should do, and I believe that our complaints department has taken the right action. I believe they have throughly understood the complaint and made the right decision.
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And this is what I mean by you being irrational. So what exactly do you want from us now? As far as I can see you are not willing to listen to anything other than your opinion on the matter. So I don’t see what you want to achieve here with us now? I cannot override their decision, so as far is it goes from me, there’s no further help I can offer I’m afraid.
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Unfortunately I cannot override the complaints department. Their decisions is final. I would have been willing to chat with them to see if you can resubmit your complaint on certain grounds but from everything you have told me I don’t think it will change their mind. You are welcome to screenshot their response here and I will try and explain it better as to why the complaint was declined if you feel like you have not been given a good enough explanation.
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Sorry I was getting mixed up with two other issues I’m dealing with. You have already received a valuable response from them. It may not seem valuable to you because you are being irrational, but they have provided you with the reason why. I asked you what outcome you wanted and you told me you wanted the money back you played down which is irrational. So I’m afraid I can’t advise you to submit a further complaint because you are taking no accountability for playing down your balance when you could have waited. Which agent are you referring to?
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If you haven’t already made a complaint you can open one giving all the information you have written here. I don’t make the decisions regarding complaints, I don’t work on that team.
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If the complaints department has rejected your complaint then they’ll give you the reason why, I don’t work on the complaints department.
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The complaints team are aware of all of this and I cannot forward anything to them as your complaint was rejected. To ask for the full 7,500 that you played down to 0 is not going to happen I’m afraid and I’m afraid I can’t advise you to open a new complaint on that basis.
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What reason did they give please?
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I am totally on your side when it comes to the casinos wrong doing. I’m just trying to understand what it is you want as you don’t have a balance? I can’t make the complaint team accept your complaint but if you explain to me what it is you want as an outcome I can chat to them to see if they’ll let you resubmit the complaint.
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I will be doing the draw.
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Okay please let our complaints team now deal with this. Let us know what happens. Good luck!
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Well not obviously because you never explained that until the previous post
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If it’s only referring to a single deposit you can make which is a deposit limit then you might not get your refund. Did you deposit over 150 in a single transaction?
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Our team has checked and all these casinos are licensed and will be allowed
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The rules are stated on the first page but good luck for future screenshots.
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I have just read the terms and conditions but can't find it anywhere. Is this an email you received?
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It's best that we have all this information ahead of opening a complaint.
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I think we need some clarification on whether this means your accumulative deposits cannot exceed 150 EUR or you can't deposit more than 150 EUR in one transaction. Have you had any clarity on this that you can post for us please?
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I’m guessing this is the case for all the casinos but we are going to check each one anyway.
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Yes unfortunately we can’t accept the ones you have submitted.
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UPDATE - WinScore Casinonis also licensed and even though blacklisted at AG currently, the casino will continue to be accepted at the moment.
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We will work on this list throughout the day.
