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    cocopop3011

    Administrators
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    • Posts

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    Everything posted by cocopop3011

    1. cocopop3011
      If you think you have exhausted all your options and believe the casinos is delaying in their response to you I would file a complaint on our site. Please make sure to include all the information you have including any supporting evidence that you can attach.
    2. cocopop3011
      Hi and welcome to the forum!
    3. cocopop3011
      Can you please show me the reply they sent you to say why it was rejected and then I can tell you what you need to send.
    4. cocopop3011
      This will never change. Our contests will always run this way.
    5. cocopop3011
      We are not encouraging it! I think people are jumping the gun here. Like I said, it will not be a contest that only allows bonus buys, it will be a contest that simply removes the rule that says they are not allowed.
    6. cocopop3011
      I’ve not even thought yet about how we would calculate the bets to be honest. Just seeing who would be interested in a contest like this first, then the rules would follow.
    7. cocopop3011
      We’ve always tried new things, the contests are fine the way they are but it’s always good to experiment with other concepts. And this would be a ONE OFF contest only. If I run this contest, it would run the same way but all extra bets bonus bets etc etc would be allowed. So the contest will be exactly the same but that rule we have would be removed as a one off. So even if you don’t want to bonus bet or extra bet you can still take part. It wouldn’t a bonus bet-only contest.
    8. cocopop3011
      That’s fine Afi, it wouldn’t replace any contests but just considering an extra one, one month for members interested.
    9. cocopop3011
      Nope I don’t think so. I mean maybe we could have a one off bonus buy mini contest one month if enough people expressed interest. I would make it a 3rd contest that specific month and the budget would need to be adjusted across the three contests. I’ll do you a deal, if you, or someone, creates a topic to see who would be interested, I’ll then make a decision from there for later on in the year.
    10. cocopop3011
      Yeah we don’t have any affiliation with any contests being run on a streamer site.
    11. cocopop3011
      That’s interesting. And you said you opened a complaint with us but it was rejected? Was it about this?
    12. cocopop3011
      Did you manage to get any outcome with this?
    13. cocopop3011
      Please note that we are taking this seriously I can promise you that. I think blackjack asked a genuine question to be fair.
    14. cocopop3011
      The original poster has not come forward on our forum, but I was already made aware of the situation and have spoke to CM. Since the casino is a Certified one of ours and AG was mentioned in the original topic as a source of finding the casino to be a trusted one, then we obviously have to do some investigations into this and take any necessary steps on current review pages. I’m not sure what @Damien7780 has, I have read his review already but waiting on a reply from him.
    15. cocopop3011
      Haha, good guess work
    16. cocopop3011
      @Damien7780 Please message me if you are happy to share with me how you have been a victim too, so I can continue my investigations with this.
    17. cocopop3011
      Hi guys. I just went to let you know that I am already aware of this situation and it is under investigation. We will take the necessary actions once I conclude my investigation.
    18. cocopop3011
      Please always try to translate to English when posting in these topics Damien
    19. cocopop3011
      You’re welcome!
    20. cocopop3011
      Please stick to English in this part of the forum, thanks Damien.
    21. cocopop3011
      Sorry to everyone waiting for bank payments, there was a little delay in these being released but they have all now been paid so if you don’t have them already it will be tomorrow or the next day. Thanks for your patience.
    22. cocopop3011
      I was just running here to say and you already beat me! You’re welcome.
    23. cocopop3011
      Please let us know if the casino does not respond. And, if you open the complaint please make sure to upload all your communication emails that you sent and received at the time of the exclusion and any other supporting evidence that you have.
    24. cocopop3011
      @atsalmanat I have checked and it is because you have not provided any evidence of your communication with the casino. You must upload all your supporting evidence with your complaint.
    25. cocopop3011
      Hello and welcome to the forum. Let me check for you.
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