cocopop3011

What reason did they give please?

I am totally on your side when it comes to the casinos wrong doing. I’m just trying to understand what it is you want as you don’t have a balance? I can’t make the complaint team accept your complaint but if you explain to me what it is you want as an outcome I can chat to them to see if they’ll let you resubmit the complaint.

I will be doing the draw.

Okay please let our complaints team now deal with this. Let us know what happens. Good luck!

Well not obviously because you never explained that until the previous post

If it’s only referring to a single deposit you can make which is a deposit limit then you might not get your refund. Did you deposit over 150 in a single transaction?

Our team has checked and all these casinos are licensed and will be allowed

The rules are stated on the first page but good luck for future screenshots.

I have just read the terms and conditions but can't find it anywhere. Is this an email you received?

It's best that we have all this information ahead of opening a complaint.

I think we need some clarification on whether this means your accumulative deposits cannot exceed 150 EUR or you can't deposit more than 150 EUR in one transaction. Have you had any clarity on this that you can post for us please?

I’m guessing this is the case for all the casinos but we are going to check each one anyway.

Yes unfortunately we can’t accept the ones you have submitted.

UPDATE - WinScore Casinonis also licensed and even though blacklisted at AG currently, the casino will continue to be accepted at the moment.

We will work on this list throughout the day.

@Blackjax Please ignore my previous restriction for WinScore casino - they are licensed and I have made the decision to allow this casino moving forward. If it changes I will let you know.

We are investigating but so far previous casinos mentioned are showing as licensed. @Afi4wins you & everyone else has permission to play at WikiLuck. I will give my full findings soon for all casinos. EDIT - it’s seems like some licensing info is hidden for some GEOS making it look like they don’t have a license so we are throughly checking these from different geos.

UPDATE - Gomblingo Casino is licensed so will continue to be allowed

@Blackjax We are also reviewing my decision regarding Winscore, will update you once I know what we decide.

Please can someone list ALL the casinos you are saying are unlicensed 1. Winscore 2. WikiLuck 3. Gomblingo Am I right? Or are there more as we are investigating right now.

From what I can see your screenshots do not show the double down after split I’m afraid. Please check the replies from @Blackjax which explains how to make this bet.

All futher discussions regarding this matter will stop here please, until I have spoken to the team regarding their licenses.

@Blackjax Here i was referring ONLY to Winscore as you showed me the bonus offer you had from them. You did not ask me about WikiLuck Casino!

Correct, and in my reply I spoke to you about WinScore as you will see. I didn’t answer you regarding other brands. When Afi asked me about Wikiluck I did know the situation. Please remember that I do not deal with these casinos every day, I do not know the license situation of every single casino. I never told you that you could not play at the associated caisnos. I told you you could not play at WinScore only.

Anything before today will be accepted since this seems to be a grey area that I wasn’t aware of and the casinos are listed on AG as licensed. No one’s screenshots will be disqualified up to today. But these may be some rule changes moving forward. I need to check with the team. I don’t deal with these casinos and their licenses so I need to speak to them before I can decide.