cocopop3011

@Blackjax The person who may be able to find out for us is not in the office today, I will ask tomorrow if they are back.

Is it that time of year again I hear you ask? Yes, it is! The 6th AskGamblers Awards Nominations are Open, and if you're a veteran around here. you'll know the drill already. If you're new, it's time to cast your nominations. Up until the 4th May you’ll be able to nominate online casinos and slots in the categories as follows: Best Casino Best New Casino Best New Slot Best Provider Players’ Choice Casino Once the nomination phase closes, the voting phase will begin during which you’ll be able to vote again, but this time, you will only have one vote per category. Votes will be combined with our experts’ opinions. Except, of course, the Player's Choice. Your votes alone will decide the winner. Please remember to get involved guys! I am hoping to get some incentives in the forum for the AG Awards this year. So remember to screenshot or record your nominations guys, and I'll see what I can get for you all!

Let me see what I can find out.

Hello everyone! I just wanted to create this topic as a quick reminder of some things, that could help you in the future. If you are having issues with a bonus of some kind or free spins, it is VERY IMPORTANT that you do not use either the bonus or free spins if you are wanting to open a complaint. So, if the issue happens before you start playing through the bonus/free spins, DON'T PLAY IT! Contact us immediately. Either in the forum or directly through the AGCCS.

Here is the next batch of winners and from the previous week! 13th Febr to 19th Febr 1ST Place 150 FS s*******[email protected] 13th Febr to 19th Febr 2nd Place 120 FS a*********[email protected] 13th Febr to 19th Febr 3rd Place 100 FS s***********[email protected] 13th Febr to 19th Febr 4th Place 70 FS l***[email protected] 13th Febr to 19th Febr 5th Place 70 FS j**********[email protected] 13th Febr to 19th Febr 6th Place 25 FS y*********[email protected] 13th Febr to 19th Febr 7th Place 25 FS s***********[email protected] 13th Febr to 19th Febr 8th Place 20 FS r*******[email protected] 13th Febr to 19th Febr 9th Place 20 FS s******[email protected] 13th Febr to 19th Febr 10th Place 20 FS s********[email protected] 20th Febr to 26th Febr 1st Place 150 FS a********[email protected] 20th Febr to 26th Febr 2nd Place 120 FS k******[email protected] 20th Febr to 26th Febr 3rd Place 100 FS s************[email protected] 20th Febr to 26th Febr 4th Place 70 FS s***********[email protected] 20th Febr to 26th Febr 5th Place 70 FS w***********[email protected] 20th Febr to 26th Febr 6th Place 25 FS k******[email protected] 20th Febr to 26th Febr 7th Place 25 FS g************[email protected] 20th Febr to 26th Febr 8th Place 20 FS l**********[email protected] 20th Febr to 26th Febr 9th Place 20 FS b********[email protected] 20th Febr to 26th Febr 10th Place 20 FS d***********[email protected]

But I guess your review can be good or bad can it? And still receive the incentive?

No external links are allowed, they will be removed. Regarding reviews, yes you can review any game at any time. If you would like to take part in the Paid Reviews contest, I will let you know when the suspension has been lifted. We are currently transitioning due to the sale of AG.

I'm still waiting to hear on this guys, but I have just chased it.

I don't make the rules I'm afraid. As a player myself, I am able to read and abide to the tos, well I have so far anyway without any issues.

If the player has proof that the tos was changed AFTER he made the bets then you may have a case here. We've had a similar case to this in the forum before. However, most if not all casinos already have the max bet rule in place, did they increase the term? Can you tell me which casino?

Please remind me to look into this tomorrow

Excellent! Thank you for stepping in here, and keep us posted! @jan duchauLet's allow the rep some time to investigate this for you

The best thing for players to do is reach out to the casino their selves. We’ve all seen cases in the forum where this has happened and the casino has ended up siding with the player regrading max bet. Not very often admitted, but it has happened. There are some casinos that simply won’t and will stick by the fact the max bet is on their terms. Once that player then comes to AG to open a complaint, there’s very little we can do because the casino has it in black and white. Hence the reason the complaint is refused. And we can’t even call that a shady term, it’s pretty standard that most experienced players at least should know about.

Yes we are still transitioning, but I’m chasing it every week for you all. Regarding other contests, if they are to continue, for now it will be slots based only. But if I get enough interest we can look at doing future contests for other games.

Yes but unfortunately, the reviews were suspended which means no reviews after the 14th can be accepted until I reinstate them,. As we are still transitioning, I can't accept any reviews. I want the outstanding payments to be received before we continue with any paid incentives.

External links are not allowed I'm afraid, it's part of the forum rules.

Amazing news!

@jan duchau- what exactly is the issue? I’m a bit confused. Did the win not pay?

Aha, a great example to use in this case actually. So, your friend would know the max bet rule if he had checked the terms and conditions. HOWEVER - I also agree that ALL CASINOS should have max bet protection in place to prevent this from happening. So, yep I also agree that the fact they accepted his bets sucks, but there's nothing we can do since the casino has the TOS to defend them, had your friend read them, he'd have gotten his winnings. So, I totally understand where you are coming from with this. We can't accept the complaint and that sucks for your friend. I totally get it

Thanks Kayenne. Unfortunately, the reviews were suspended so I can't accept any review after the date I suspended them which was Feb 14th. I would have accepted any reviews that were published before my post of course. When did you submit the reviews please?

Hello and welcome to the forum. Please feel free to create your own topic regarding this

Yes, so basically what I already explained, If a player broke the terms and conditions the complaint can't be accepted because the player agreed to the casino when they registered that they read them. If they had read the, then they wouldn't have broke them. 90% of the time, the player didn't actually read the terms. Are all guilty of this though? Maybe! But as a player myself, If I took a bonus for example without reading the terms and then something happened, and I realised I broke the terms., I wouldn't attempt to open a complaint knowing full well it was my fault. I'd take it on the chin and learn from my mistake.

Keep us posted. You can announce the news in our forum if it gets added

Yep, I have to agree, this is by far one of the most useful features in a casino, regardless of how many games they have actually

Yes, unfortunately, I have to agree with you there. I've seen it happen so many times. We've had players come here with issues and I'm absolutely fighting their corner, but there are some casinos that definitely find those loopholes and shady practices, and it falls out of our hands. AG would love to help everyone, I mean I know I would personally, but there has to be rules and guidelines somewhere. And also on the flip side, while there are shady casinos and terms and conditions, there are also shady players who know full well they broke the rules but try and pretend they didn't. It's swings and roundabouts isn't it.