cocopop3011

No external links are allowed, they will be removed. Regarding reviews, yes you can review any game at any time. If you would like to take part in the Paid Reviews contest, I will let you know when the suspension has been lifted. We are currently transitioning due to the sale of AG.

I'm still waiting to hear on this guys, but I have just chased it.

I don't make the rules I'm afraid. As a player myself, I am able to read and abide to the tos, well I have so far anyway without any issues.

If the player has proof that the tos was changed AFTER he made the bets then you may have a case here. We've had a similar case to this in the forum before. However, most if not all casinos already have the max bet rule in place, did they increase the term? Can you tell me which casino?

Please remind me to look into this tomorrow

Excellent! Thank you for stepping in here, and keep us posted! @jan duchauLet's allow the rep some time to investigate this for you

The best thing for players to do is reach out to the casino their selves. We’ve all seen cases in the forum where this has happened and the casino has ended up siding with the player regrading max bet. Not very often admitted, but it has happened. There are some casinos that simply won’t and will stick by the fact the max bet is on their terms. Once that player then comes to AG to open a complaint, there’s very little we can do because the casino has it in black and white. Hence the reason the complaint is refused. And we can’t even call that a shady term, it’s pretty standard that most experienced players at least should know about.

Yes we are still transitioning, but I’m chasing it every week for you all. Regarding other contests, if they are to continue, for now it will be slots based only. But if I get enough interest we can look at doing future contests for other games.

Yes but unfortunately, the reviews were suspended which means no reviews after the 14th can be accepted until I reinstate them,. As we are still transitioning, I can't accept any reviews. I want the outstanding payments to be received before we continue with any paid incentives.

External links are not allowed I'm afraid, it's part of the forum rules.

Amazing news!

@jan duchau- what exactly is the issue? I’m a bit confused. Did the win not pay?

Aha, a great example to use in this case actually. So, your friend would know the max bet rule if he had checked the terms and conditions. HOWEVER - I also agree that ALL CASINOS should have max bet protection in place to prevent this from happening. So, yep I also agree that the fact they accepted his bets sucks, but there's nothing we can do since the casino has the TOS to defend them, had your friend read them, he'd have gotten his winnings. So, I totally understand where you are coming from with this. We can't accept the complaint and that sucks for your friend. I totally get it

Thanks Kayenne. Unfortunately, the reviews were suspended so I can't accept any review after the date I suspended them which was Feb 14th. I would have accepted any reviews that were published before my post of course. When did you submit the reviews please?

Hello and welcome to the forum. Please feel free to create your own topic regarding this

Yes, so basically what I already explained, If a player broke the terms and conditions the complaint can't be accepted because the player agreed to the casino when they registered that they read them. If they had read the, then they wouldn't have broke them. 90% of the time, the player didn't actually read the terms. Are all guilty of this though? Maybe! But as a player myself, If I took a bonus for example without reading the terms and then something happened, and I realised I broke the terms., I wouldn't attempt to open a complaint knowing full well it was my fault. I'd take it on the chin and learn from my mistake.

Keep us posted. You can announce the news in our forum if it gets added

Yep, I have to agree, this is by far one of the most useful features in a casino, regardless of how many games they have actually

Yes, unfortunately, I have to agree with you there. I've seen it happen so many times. We've had players come here with issues and I'm absolutely fighting their corner, but there are some casinos that definitely find those loopholes and shady practices, and it falls out of our hands. AG would love to help everyone, I mean I know I would personally, but there has to be rules and guidelines somewhere. And also on the flip side, while there are shady casinos and terms and conditions, there are also shady players who know full well they broke the rules but try and pretend they didn't. It's swings and roundabouts isn't it.

Okay please don’t use the spins right now. I’m hoping to have a casino rep with us soon.

Hi and welcome to the support thread for Royal Stars Casino with your rep @RoyalStarsCasino You can use the link above to message the rep directly, or you can post on this topic for further assistance with anything. Here is our official review - Royal Stars Casino You can also use that link to write your own review! Please feel free to post your review links below so others can check them out! Now please help me in welcoming our new rep!

Actually, this is not true! It entirely depends on the complaint. However, if the player is in clear breach of the terms and conditions, how can we possibly accept a complaint? The player signed up fully accepting the terms and conditions! Most likely the player in question didn't read them, but agreed they read them when they registered or took a bonus. if the player had read them, they never would have broken the terms and conditions and wouldn't need to open a complaint in the first place So yes to some extent, they won't accept a clear breach. However, it's a case-by-case basis. If terms and conditions are misleading or vague something like that, then the player has a chance of the complaint being accepted. Do you really believe complaints should be accepted when players clearly have not read the terms? Could you maybe give me an example of a case that you are referring to?

@jan duchau I am on the casino for you. Leave this with me today and I will let you know if I get an update. Please do not close your casino account.

@jan duchau Please can you tell me if you have used the free spins already?

The only issue being, sequels are 95% of the time a let down