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    ValDes

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    • Posts

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    Everything posted by ValDes

    1. ValDes
      Here comes the end of the May contest edition. Thank you all for participation. Summaries to be announced by the end of next week, so stay tuned.
    2. ValDes
      Here comes the end of the May contest edition. Thank you all for participation. Summaries to be announced by the end of next week, so stay tuned.
    3. ValDes
      Here comes the end of the May contest edition. Thank you all for participation. Summaries to be announced by the end of next week, so stay tuned.
    4. ValDes
      And that makes you an extremely rare exception of the general rule claiming confiscation of all winnings generated by a deposit made with a card registered on a different name! Welcome to AskGamblers.
    5. ValDes
      Probably because that suits them best and puts them into the profitable win-win scenario regardless the fact whether poor punter is losing or winning...
    6. ValDes
      Penultimate minute post and successful bigger-rewards-contest-edition to follow I guess...
    7. ValDes
      Doubt she would ever have one since her account has been closed as per her own request... https://prnt.sc/jowhmx
    8. ValDes
      Gees, that's probably at least five times more than it took my beloved Multifruit81 to 'give birth' to so many x500+ winners! No surprise BTG slots are no longer into my list of regularly played games, right...
    9. ValDes
      Huh, didn't even suspect Bonanza is capable to produce so many free spins... Incredible stuff, absolutely amazing! Congrats mate and keep them coming! Wish the next one would be on one of your high-roller sessions though!
    10. ValDes
      Will be as brief as possible with this one... Requesting SoW AFTER first deposit is so massively wrong that it doesn't even worth being commented! Wondering how the relevant regulatory body would rectify and/or justify this crappy requirement in case you decide and go asking them...
    11. ValDes
      Hey there and welcome to AskGamblers. Regarding your payout time frame - well, it will take some time I guess, probably at least a month or so reading through their AG Complaints History here. Regarding the bonus amount deduction - must see the relevant terms attached to the bonuses used in order to response adequately. In any case, feel free to take a look at their promotional terms, I believe the matter has been duly explained there. Let us know in case you need further assistance.
    12. ValDes
      Hi there and welcome to AskGamblers. I can see from your email you are most probably Codeta Casino representative so your forum account has been assigned a proper title. List of all Codeta bonuses currently listed at AskGamblers could be found here. Let us know in case you need further assistance using the forum.
    13. ValDes
      Hmm, seems like our dear friend @pinnit is slowly, but surely turning into a potential high-roller! Go, mate, go!
    14. ValDes
      Hello there and welcome to AskGamblers. As far as I can see you have already submitted a case against Royal Panda via AGCCS, the AskGamblers Casino Complaints Service. Unfortunately, your complaint has been rejected due to the lack of self exclusion details and proofs. Please make sure to follow strictly the guidelines within the complaints rejection email before submitting a new one. Let us know in case you need further assistance.
    15. ValDes
      Have a great one, dear! Enjoy the precious time with your family!
    16. ValDes
      Happy birthday, Red PingWin! Wish you many more successful years in the bizz and tens of thousands of happy players!
    17. ValDes
      On the contrary mate, on the contrary... Our AGCCS records reveals the share of these SE offenders is close to 90% of all players submitted any SE related complaint so far. I do believe this unified SE database would refer to active SE agreements only and nothing else. There is a clear distinction between account closure, cooling off period and self exclusion even at the moment though and it is duly described within the regulator's provisions. How operators are 'reading' these provisions though is a totally different story of course.
    18. ValDes
      It's worth discussing one more different aspect when it comes to self-exclusion matter and especially the situations when it affects brands operating within the same licence. We've been literally flooded with SE related complaints back in 2016 and early 2017 from players (mostly UK punters though) claiming pretty much the same: - player joined a casino website, registered, deposited , played and lost (most of the times); - player then 'accidentally' found that casino website is connected to one or more other casino websites with which they have an active SE; - player then request full refund claiming the casino operator failed applying Responsible Gaming policies and procedures. Worried about the scale of the SE avalanche described above, AskGamblers Complaints Team tried to receive some feedback on the matter from the most commonly affected operators and what we found was that the majority of these complainants were not as 'innocent' and 'honest' at all... In fact most of them would try to circumvent ( or simply put to "cheat") the casino systems by registering under different names, using different cards, emails, addresses, etc and thus putting themselves into an obvious win-win scenario. It was then we implemented the following requirement before accepting and processing any SE related complaint: And guess what... Out of several hundreds published SE related complaints over the last 18 months we got the requested proofs from... only 3 players! So, would not hide the fact I am truly happy from both UKGC and MGA working hard on the implementation of such cross-brand, unified SE databases as this would be the end of all these stupid tricks played by both players and casino operators.
    19. ValDes

      --

      ValDes replied to vezzaukki's topic in Casinos General

      The OP has already tried twice submitting a case via AGCCS, but failed meeting all the requirements. Hope the third one would be the lucky one. Other than this, Betway are known with their refusal to cooperate on players issues, so do not hold much hope anyways. Betway AGCCS History here.
    20. ValDes
      Well, well, well check this out! https://www.mga.org.mt/malta-gaming-authority-to-launch-a-unified-self-exclusion-system-for-its-remote-gaming-licensees/ Ain't this a great news! Curious to hear your thoughts on the matter.
    21. ValDes
      Now I know for sure why you've been asked lately for SOW from so many different operators... Man, that's quite of a hefty and expensive breakfast you got there, right!
    22. ValDes
      Wish I could disagree with at least a single word of your posts, but cannot since you pretty much described the harsh reality in your typical straightforward, but fair and honest style... Still kinda frustrated when so many UK punters are citing the name of the aforementioned regulator as if it's some 'messiah' you know. For what is worth, approximately a third of the AGCCS users last year were UK players and we managed to help the majority of them recover close to a million pounds of delayed and/or unfairly confiscated payments. So much with the vastly promoted ADR efficiency...
    23. ValDes
      And that's something I could confirm from personal experience too! Had a real blast 8 years ago when my son was born... Still have no clue if that happened because of the 'do-or-die' style of playing back then or the insane euphoria from the newborn. Congrats mate and keep them coming! ... Eh, both newborns and great wins!
    24. ValDes
      Now go to the UKGC, report it and let's see what their response/actions would be, if any of course... Welcome to AskGamblers though.
    25. ValDes
      Hello there and welcome to AskGamblers. Unfortunately, the aforementioned brand has not been reviewed and presented here at AskGamblers yet which means you cannot use the AskGamblers Casino Complaints Service to file a case against them. Still, I can see they are MGA licensed, so you'd better submit a formal complaint with the regulator and I believe you have all the chances to win your case IF you haven't breached any term of course. Good luck!
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