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Posted

Hi Everyone

So this featured in our news section this week, but its easy to miss these stories so I thouhght I'd add this one into the forum for anyone who may have missed it. You can now Get VIP Skrill Treatment with  AskGamblers if you are a new member registering with Skrill through AskGamblers. As a result of this you will be able to enjoy:

  • Lower than usual fees
  • 24/7 customer support 
  • Extra security
  • Special promotions 

The more you use your wallet, the more you'll benefit. You must use the Skrill banner found on our site and when you register you'll automatically skip to Bronze VIP Status. All the information can be found in the link above but please feel free to ask any questions if you have any.

Posted
3 minutes ago, pinnit2015 said:

Is 247 the amount of time, in years, it takes them to respond?

I thought if you are a VIP member, you'll get access to live chat. Guess you just have to submit a ticket like everyone else?

If so what's the difference?

Posted
46 minutes ago, copyyy said:

I thought if you are a VIP member, you'll get access to live chat. Guess you just have to submit a ticket like everyone else?

If so what's the difference?

Is support 24/7 for non VIP members though?

Posted
26 minutes ago, cocopop3011 said:

Is support 24/7 for non VIP members though?

Probably it's 24/7 for normal users too, there is no way they can answer all the tickets if it's not? I did some digging and found that if you are (VIP)your support tickets are being sent to [email protected] which means you will not have to wait days for an answer.

And the minimal fee for bronze status is 0.50$, normally it's 1.50/1.60$ so a lot of money can be saved, I wish I can get it.

Posted
51 minutes ago, copyyy said:

Probably it's 24/7 for normal users too, there is no way they can answer all the tickets if it's not? I did some digging and found that if you are (VIP)your support tickets are being sent to [email protected] which means you will not have to wait days for an answer.

And the minimal fee for bronze status is 0.50$, normally it's 1.50/1.60$ so a lot of money can be saved, I wish I can get it.

Thanks for the extra info! I know it is a shame that it is for new registrations only. Let's hope in the future there will be something for existing members too.

Posted
3 hours ago, cocopop3011 said:

Thanks for the extra info! I know it is a shame that it is for new registrations only. Let's hope in the future there will be something for existing members too.

Damn! I was hoping existing members could get this deal too... 😏

Posted

Yeah I wish I could get these benefits for Skrill. I really think if both neteller and skrill have live chat for everyone, they would have so much more customers and build much more support reputation.

Same thing with AG coin - Only new registrants - Off topic @cocopop3011 - AG coin has been quiet, no newly added casinos? Sorry for high jacking the topic tho.

Posted
1 hour ago, Fiekie247 said:

Yeah I wish I could get these benefits for Skrill. I really think if both neteller and Skrill have live chat for everyone, they would have so much more customers and build much more support reputation.

Same thing with AG coin - Only new registrants - Off topic @cocopop3011 - AG coin has been quiet, no newly added casinos? Sorry for high jacking the topic tho.

Well, hope you realize offering the exclusive AG Coin deal not just for a couple of casinos, but for 15 different operators required an amount of time, efforts and of negotiation skills far beyond any of the other exclusive deal you are used to get from other websites so far.  😛 

Bottom line, it takes time mate. In the meantime, have no doubt our amazing Account Team is already cooking something. ;) 

Posted
1 hour ago, ValDes said:

Well, hope you realize offering the exclusive AG Coin deal not just for a couple of casinos, but for 15 different operators required an amount of time, efforts and of negotiation skills far beyond any of the other exclusive deal you are used to get from other websites so far.  😛 

Bottom line, it takes time mate. In the meantime, have no doubt our amazing Account Team is already cooking something. ;) 

Would have been nice if Existing account holders could claim these AG coins and not new registrants only...

Thanks for the update on it.

Posted
6 hours ago, Fiekie247 said:

Yeah I wish I could get these benefits for Skrill. I really think if both neteller and Skrill have live chat for everyone, they would have so much more customers and build much more support reputation.

Same thing with AG coin - Only new registrants - Off topic @cocopop3011 - AG coin has been quiet, no newly added casinos? Sorry for high jacking the topic tho.

Definitely agree that they both need to invest some of profits into live chat and improving their customer service. I still can't understand how a company as big as those have not realised where they are seriously lacking! Good customer support is key to any business I guess they're just not willing to follow protocol yet. 

In regards to AG Coin, I'm sure they'll have something in the pipelines soon.

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