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My experience with Stake.com


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11 hours ago, pinnit2015 said:

It's Curacao so they'd basically Let a Dog lay a bet if they wanted.

To be fair to casino's this is extremely difficult, even with KYC - if my 'kid was 14' - probably, could find a copy of my passport - check. Can go into the draw and find one of my utility bills - check. Nip into my wallet and use my card and take a photo to send - check. As a casino, without doing a facetime call, how would i know it's me at aged 38 and not my kind at 16? - genuinely would like to know from anyone in the industry how they safeguard against this? There may be an argument that i failed in my duty to keep certain documents safe BUT, in a house with your family that's quite a leap...

If you actually look at the UKGC's code on this, you could say if they did the initial KYC above then what else can they do?

 

Screenshot 2020-01-30 at 17.10.19.png

The core problem began when Casino promote gambling on public gathering... Such as during any sport event where children also watch it, and it as similar as with my Kid, he began do sport gambling at that time companies used to provide free cash... And, slowly my son grow and did search on Google for more such type of gambling and he completely became addictived to it.... 

 

I main reason is this that, children get to Know what is gambling even before he reach 18. That why I think promoting or sponsoring public gathering should be completed ban... No one knows due to this  it can lead to destroy some one life...

 

 

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2 hours ago, Amrendra Kumar said:

The core problem began when Casino promote gambling on public gathering... Such as during any sport event where children also watch it, and it as similar as with my Kid, he began do sport gambling at that time companies used to provide free cash... And, slowly my son grow and did search on Google for more such type of gambling and he completely became addictived to it.... 

 

I main reason is this that, children get to Know what is gambling even before he reach 18. That why I think promoting or sponsoring public gathering should be completed ban... No one knows due to this  it can lead to destroy some one life...

 

 

But Education's key to this - why not ban the following:

McDonald's - leads to obesity, diabetes and heart conditions: life ruined

Alcohol - above

And everything else that's potentially harmful

Football clubs being sponsored by gambling companies have come under fire in recent years - predominately the Guardian - but there are rules such as them not being being allowed to sponsor youth replica shirts etc. The key is the word 'targeting' 

You have ***** education before you hit 16/17 in schools - you don't just go 'oh, wait until they're 16 and then address it' - well, they did that, and funnily enough that approach fails. Same with alcohol - kids in France learn, and drink, before the legal age and there's less of a drink problem there than there is in the USA/UK with ages of 18/21. 

If we want to argue contributory factors to kids looking at gambling then it's not 32 Red Sponsoring a football team etc - it's social gambling that's probably a bigger factor: facebook etc. 

As a parent myself i owe it to my kid to be on the watch for stuff like this - not to simply outsource the monitoring of such to the Advertising Standards Agency. 

But yes, there's responsibilities on both sides

You can't wander through life 'protecting' kids from possible harms - it's simply impossible, you'd be as well sticking them in a giant bubble. Worst of all it doesn't help them IMO. 

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Take Smoking - The fall in numbers hasn't been because of a ban (i believe) in advertising, it's been based on a lot of cultural shifts, an increased knowledge that smoking kills and people generally being more educated/aware of what harms they face.

In Scotland we had minimum price alcohol restrictions to curb drink related issues - again, think the figures will come out soon to show, what a surprise, that it's had no effect in the 2 years or so in place. 

Just examples of why i'm inherently wary of these' initiatives' 

It's like me getting shot in the face and offering a sticky plaster to help. 

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3 hours ago, pinnit2015 said:

But Education's key to this - why not ban the following:

McDonald's - leads to obesity, diabetes and heart conditions: life ruined

Alcohol - above

And everything else that's potentially harmful

Football clubs being sponsored by gambling companies have come under fire in recent years - predominately the Guardian - but there are rules such as them not being being allowed to sponsor youth replica shirts etc. The key is the word 'targeting' 

You have ***** education before you hit 16/17 in schools - you don't just go 'oh, wait until they're 16 and then address it' - well, they did that, and funnily enough that approach fails. Same with alcohol - kids in France learn, and drink, before the legal age and there's less of a drink problem there than there is in the USA/UK with ages of 18/21. 

If we want to argue contributory factors to kids looking at gambling then it's not 32 Red Sponsoring a football team etc - it's social gambling that's probably a bigger factor: facebook etc. 

As a parent myself i owe it to my kid to be on the watch for stuff like this - not to simply outsource the monitoring of such to the Advertising Standards Agency. 

But yes, there's responsibilities on both sides

You can't wander through life 'protecting' kids from possible harms - it's simply impossible, you'd be as well sticking them in a giant bubble. Worst of all it doesn't help them IMO. 

Really Good point,  Everything have down side , Evey possible Technology have it's down side... At the end Gambling is also like business... And I also agree I fell I didn't guide my kid well... Education is key thing... But, casino should also try it's best find that , it does fall under wrong hand.. in today Internet World it's quite impossible to stop...

Edited by Amrendra Kumar
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19 minutes ago, Amrendra Kumar said:

Really Good point,  Everything have down side , Evey possible Technology have it's down side... At the end Gambling is also like business... And I also agree I fell I didn't guide my kid well... Education is key thing... But, casino should also try it's best find that , it does fall under wrong hand.. in today Internet World it's quite impossible to stop...

It’s difficult to compare in fairness to when I used to go and place a football bet when younger. Yeah, the internet etc has exposed and opened up more markets for companies (women gamblers have seen a massive spike due to the ease at which it can be played), it’s now seen as less of ‘old man in bookies betting on horses’ to spinning a few rounds in house when the kids are in bed’ etc

How do you promote something without being accused of targeting or exposing certain vulnerable groups to it... difficult and not sure of the answer in many cases 

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23 hours ago, pinnit2015 said:

It’s difficult to compare in fairness to when I used to go and place a football bet when younger. Yeah, the internet etc has exposed and opened up more markets for companies (women gamblers have seen a massive spike due to the ease at which it can be played), it’s now seen as less of ‘old man in bookies betting on horses’ to spinning a few rounds in house when the kids are in bed’ etc

How do you promote something without being accused of targeting or exposing certain vulnerable groups to it... difficult and not sure of the answer in many cases 

I had deep thought about your word. I would like to just take one example...

 

We all know that Smoking is bad , Drinking is bad, Durg or Weed is bad...

 

But, if we let manufacturer of these companies promote these things publicly on live sport Event so on and so... Is that good thing? I know even after we ban these activities people who are desperate will somehow get there hand on these things...

 

But, atleast we should try as much as possible to fence these things from public reach. 

 

According to research Gambling is as addictive as smoking, drinking,drug ... So, as like Smoking,Drug, Drinking industry are ristictated from promoting themselves publicly shouldn't gambling also be banned from promoting itself or advertising on television... If gambling is as addictive as smoking,drug  then if gambling could be permitted can't them why Smoking,durg then allowed to promote? 

 

That's why I was saying we should educated children as well as fence and ban such thing and try as much as possible from letting children accessing them.

Now, coming to my case...

I know my Son did biggest mistake. And, there could be lot of factors such as how I patented him, who's are his friend, and many more factor... which drive his mind to do gambling... I agree I didn't able to stop him...

 

As even all Casino in there T&C mention that children are not allowed to participate as he/she is no have enough matured to Know the consequences of his past action. But, if some children desperately do gambling don't it casino responsibility to help in fix it instead becoming selfish and Making money from even children bets?

If they are not selfish and even they know if once children loss then kid will try to recover what kid lost and even if kid recovery it he will again try make profit and again tht same children will loss!! It's vicious cycle very dangerous... It's create illusion to children and kid never able get rid of it and he keeps gambling one after one...

Even after I prove this fact to people of Stake that fund were deposited by my son and even I provided the statement of Exchange CEO that Fund which I received from Luckygame moved out by my son ... And deposit on stake platform but, stake official not ready to refund Even after knowing that bet were place by children...

 

I iterated this countless time ... But, stake official never listened... Rest I left my case to authority who could help..

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2 hours ago, Amrendra Kumar said:

I had deep thought about your word. I would like to just take one example...

 

We all know that Smoking is bad , Drinking is bad, Durg or Weed is bad...

 

But, if we Let manufacturer of these companies promote these things publicly on live sport Event so on and so... Is that good thing? I know even after we ban these activities people who are desperate will somehow get there hand on these things...

 

But, atleast we should try as much as possible to fence these things from public reach. 

 

According to research Gambling is as addictive as smoking, drinking,drug ... So, as like Smoking,Drug, Drinking industry are ristictated from promoting themselves publicly shouldn't gambling also be banned from promoting itself or advertising on television... If gambling is as addictive as smoking,drug  then if gambling could be permitted can't them why Smoking,durg then allowed to promote? 

 

That's why I was saying we should educated children as well as fence and ban such thing and try as much as possible from letting children accessing them.

Now, coming to my case...

I know my Son did biggest mistake. And, there could be lot of factors such as how I patented him, who's are his friend, and many more factor... which drive his mind to do gambling... I agree I didn't able to stop him...

 

As even all Casino in there T&C mention that children are not allowed to participate as he/she is no have enough matured to Know the consequences of his past action. But, if some children desperately do gambling don't it casino responsibility to help in fix it instead becoming selfish and Making money from even children bets?

If they are not selfish and even they know if once children loss then kid will try to recover what kid Lost and even if kid recovery it he will again try make profit and again tht same children will loss!! It's vicious cycle very dangerous... It's create illusion to children and kid never able get rid of it and he keeps gambling one after one...

Even after I prove this fact to people of Stake that fund were deposited by my son and even I provided the statement of Exchange CEO that Fund which I received from Luckygame moved out by my son ... And deposit on stake platform but, stake official not ready to refund Even after knowing that bet were place by children...

 

I iterated this countless time ... But, stake official never listened... Rest I left my case to authority who could help..

Well, to start with Smoking is proven to cause a direct health issues/death etc : it doesn't discriminate between folk like gambling does, so whilst a comparison can be made, they are at two totally different spectrums IMO. Gambling doesn't addict everyone, smoking has (to greater degrees) bad affects on the ENTIRE population...

Take the UK - can't advertise before 9pm, in game advertising at football half times is banned...basically leaves sponsorship at events etc and tbh i don't have a problem with that.

TBH i've not seen enough IMPARTIAL research to comment with greater certainty - just my person views...i'll have to have greater look. 

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2 hours ago, pinnit2015 said:

Not sure of sample size but i'd expect this.....Unlike drink/smoking etc gambling doesn't typically have peer pressure

7% is pretty low and even then, a % of them will possibly have gambled previously, so the 'first time' by advert is probably even lower

 

 

Screenshot 2020-02-01 at 13.36.03.png

Thanks for sharing data...

I agree gambling will not impact health as comparing to Smoking...

 

But, the degree of mental stiffness which gambling loss can't be ignored and you can think even adult can't handle that gambling addiction... can't expect what a child go though and how fear he will be in when kid lost money...

I don't know how 15-16 year old kid think that far for gambling without seeing advertisement children can't reach any gambling website... If just one just one time children get addicted to Gambling kid will keep searching to reach extreme level of gambling...

 

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On 2/1/2020 at 4:01 PM, Amrendra Kumar said:

Thanks for sharing data...

I agree gambling will not impact health as comparing to Smoking...

 

But, the degree of mental stiffness which gambling loss can't be ignored and you can think even adult can't handle that gambling addiction... can't expect what a child go though and how fear he will be in when kid Lost money...

I don't know how 15-16 year old kid think that far for gambling without seeing advertisement children can't reach any gambling website... If just one just one time children get addicted to Gambling kid will keep searching to reach extreme level of gambling...

 

I have a teenage daughter and a responsible one at that. I think for a 15-16 year old to start gambling there would be more underlying issues and I also think a lot of onus is on the parent too. Even at 15-16 we as parents have to teach our children how to be responsible and if a gmabling advert was to sway a child to gamble I think there would have been thoughts of gambling way before an advert. Just my personal opinion of course. 

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Well exactly, it’s a form of escapism; it’s why a lot of these addictions merge into one after another. Many cases banning x y z etc is just treat the symptom.

As above, you could restrict more but the effect would be disproportionate IMO. 
 

And on a personal note I’m getting fed up with banning and restrictions as if I’m an idiot who has no free will.

On the plus side, good to see Blueprint has got around the bonus buy ban; for the time being 😉

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8 hours ago, cocopop3011 said:

I have a teenage daughter and a responsible one at that. I think for a 15-16 year old to start gambling there would be more underlying issues and I also think a lot of onus is on the parent too. Even at 15-16 we as parents have to teach our children how to be responsible and if a gmabling advert was to sway a child to gamble I think there would have been thoughts of gambling way before an advert. Just my personal opinion of course. 

I understand your concern... I had openly talked with him it's all began , he at the beginning fear but, then he said that as " you used to discuss about money problem" that hit my head thinking of some how began self dependent and make you free. I had never thought that I was doing such big mistake talking about money thing in front of kid. That could this consequences in future. He firstly began to search on internet on finding way to make money when he was 14 , he is said me that he even tried to do Bitcoin Mining but, due to fact it is very costly and he didn't able to understand what to do , he then tried writing blog post but, he left that because only 100-200 people used visit his WordPress website and he even tried to make money from Data Entry but, in my home there is no computer or laptop he once I remember asked me for buying laptop but, I refuse thinking what will he do and when I today thought about all these these things and connect dot these were just few fact which made him to go extreme level of making money... He even told me he even Learn Technical Anylish to do crypto trading , he said he even make money but, he can't able to control himself gambling no matter what... I am persistented about Gambling Advertising not because it will Completely stop children but, seeing such advt on Television or on internet definitely attract children if he is in search of making money... I understand that if strongly believe in head that he will do gambling then no matter how much fencing I do I can't stop him. I absolutely Agree that, seeing advertisement is not only factor drive children for gambling but, it's just one of the factor... Like there could be mental factor which could lead a person or children to do Drugs or smoking... Existence of Drugs is not issue but, use case of it is ... I agree which you Sir,  Gambling is one such business but, I think compines should do as much as possible to stop it falling in to Children hand... If he became mature and do gambling then he will responsible for his own actions and he will lost his own earn money

Edited by Amrendra Kumar
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Hi @Amrendra Kumar

Your case has just been approved and processed by the AG Complaints Team. 

Link here - Stake Casino - Requesting for help

Strongly encourage you to limit further forum discussion on the matter and focus on cooperating as much as possible on your AGCCS case. 

Thanks and good luck. :good:

Edited by ValDes
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16 hours ago, Amrendra Kumar said:

I understand your concern... I had openly talked with him it's all began , he at the beginning fear but, then he said that as " you used to discuss about money problem" that hit my head thinking of some how began self dependent and make you free. I had never thought that I was doing such big mistake talking about money thing in front of kid. That could this consequences in future. He firstly began to search on internet on finding way to make money when he was 14 , he is said me that he even tried to do Bitcoin Mining but, due to fact it is very costly and he didn't able to understand what to do , he then tried writing blog post but, he left that because only 100-200 people used visit his WordPress website and he even tried to make money from Data Entry but, in my home there is no computer or laptop he once I remember asked me for buying laptop but, I refuse thinking what will he do and when I today thought about all these these things and connect dot these were just few fact which made him to go extreme level of making money... He even told me he even Learn Technical Anylish to do crypto trading , he said he even make money but, he can't able to control himself gambling no matter what... I am persistented about Gambling Advertising not because it will Completely stop children but, seeing such advt on Television or on internet definitely attract children if he is in search of making money... I understand that if strongly believe in head that he will do gambling then no matter how much fencing I do I can't stop him. I absolutely Agree that, seeing advertisement is not only factor drive children for gambling but, it's just one of the factor... Like there could be mental factor which could lead a person or children to do Drugs or smoking... Existence of Drugs is not issue but, use case of it is ... I agree which you Sir,  Gambling is one such business but, I think compines should do as much as possible to stop it falling in to Children hand... If he became mature and do gambling then he will responsible for his own actions and he will Lost his own earn money

I get you! And sincerely wish you luck in your complaint.

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On 2/4/2020 at 4:40 AM, cocopop3011 said:

I get you! And sincerely wish you luck in your complaint.

My only fear was in past that even after my complaint get accepted... What if official of Stake don't reply me don't know what will I do next... I will be surprised in next 21hr... Because they in past 3month I send them more then 100s+ email and if they didn't replied me any single instance.

 

It was intriguing for me to see that , they replied person who post review on Askgamblers platform on 4th Feb... 

 

I pray that they give respose and solve my issue.. 😖 I tried to ask there live Chat support but, they blocked me again..😢

 

 

P.S. They replied to my complaint. Thanks you all people here 😢 i don't know how  I expressed my gratitude to the people here... 

Edited by Amrendra Kumar
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Hello @cocopop3011 @Danny0801 and @ValDes Sir,

 

Sorry if this is not right place or time to asked for help. But, I am not much familiar with the protocol what should I do.

But, you Know Sir, my case is closed (resolve successfully) as per it stated.

 

I wonder , 

 

What evidence they shared that my case was dismissed immediately and even I am not allowed to know the evidence on what fundamental Basis the decision was made and above all that The case is related to my case and I am not asking for any 3rd party Data. What ever data and evidence I was having I had share all publicly and it is accessible to everyone, but when it comes to verdicts I am not allowed and not supposed to know the reasoning behind that verdict?  

 

I came here appeal thinking everything will gonna be Transparent. But, here decision was done and I am not supposed to even know the reasoning behind that verdict. Is that how A Compliant could be solved.

 

P.S. I am rising this question because, I don't know weather this decision was rational or not as I really don't know the reasoning behind this decision which against me. I said that earlier as well that , I had submitted the evidence that gambling and money deposited on that platform was by son and even I bring you the Statement of Exchange official which justify it , and I wasn't just lieing just for shake of money... Above all that No official , nither Stake , nor Binance, nor Coindcx knew who was the user ... Because they dependent on user input if user click on digital box that agree he is adult that doesn't make him adult. I really want to mess this platform by repeatedly saying same thing again and again. This was just for reference. Hope you could help that atleast I know on reasoning behind decision. This is just what I am asking. Money part is other things, I will be able to know wether verdict was rational or not.

Atleast someone deserve to know this after spending so much if Time and Engery fighting for it.

Edited by Amrendra Kumar
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On 1/17/2020 at 5:04 PM, copyyy said:

First of all props to Luckygames giving you a refund can't even see that they have some gambling license.

Meanwhiles stake is having Curacao license and I had such a bad experience with them that I'm not surprised by the outcome in your situation.

I played there couple of times and can tell you their games are awful as they are making them and not having any official provider it's just a joke.

Totally believe that Stake support behaved that way, they kept requesting my IP address to close my account on their site? Like what?(Your screenshots would be nice for people to see) Anyway, those are crypto casinos mate where you need to deposit with Bitcoin/ETH, etc, so what proof did you give them that indeed your son Lost your money and you are not just looking for a way to recover Lost funds?

 

@cocopop3011 sir and @ValDes sir I am quoting this massage and this is not even my massage. 

Sorry to say, but this give me no Credibility in decision at all. Without Transpency decision done btw you and stake official. And, even I am not allowed to know the reasoning. If you asked any of user, any authority how it works, then you will know Justice is done Transparently and not secretly 😢 .

 
I am still not able to accept this ,  😖 how such kind of investigation is done where nothing is Transparent but, user who spend all his/her engery deserve to know nothing at all.. but, had to accept what ever verdict is done. 
 
Because of lack of Transpency by Curacao official I came here thinking Justice will be done publicly and Transpently but, this is same thing happened what Happened with me and how I was treated by Curacao official back then. There is nothing difference between Askgamblers official and Curcao Authority. There was no reasoning given behind the verdict but, I was said to be go and deal with it , even the time and energy which I give all is just wasted. 
 
I don't know on what Basis decision is done and I don't iterated same thing again and again but, I had given all evidence which proved my son unfortunately deposited money on Stake platform. What more things I need give ? Even Bitbns official himself said that. And given the statement.
 
I don't know what should I say any more... I wasn't expecting that here at the end nothing going to be transparent but, you had deal with it.. if I knew that at the beginning which I think is my fault that I went here without thinking that investigation will not going to Transpent.

 

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And, one more thing...

 
Question of my case was just that weather my son did gambling or not. But, every one lead this to different aspects and made me fool out of it. Even I given you all evidence, out of that   screenshot of Bitbns  official CEO himself said account was used by a child and activity perform this account was by children. Still all of authority trying to make money of children gambling.  And they are so desperately trying to defend profit from children gambling.. Then why official and all casino pretended that they are very truthfully and honest... I don't have problem with people making money out of Children hand but, just at atleast not make fool people why don't casino mention this that we here allowed children. why pretending infornt of all people that No we are clean. Why ? 😭
 
Today is 390th Day Since I am fighting and for what I am fighting my own money which people take inappropriately. Casino had every freedom, from doing Advertisement,to making money out of Children hand and all authority who hold power also support casino and stand behind them. No one care about from where thoes money coming they don't care about any ethics. But, just money which they want
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How much money was it? Hopefully not something massive😑

There is just no way to prove who was actually gambling mate, it's up to casino are they gonna give you refund or not. Props once again for Duckdice for giving you a refund, but Stake made their decision sadly. I think you should let it go, nothing will change probably if you continue. Apart from that, you will just get frustrated every time you get a response from them.

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1 minute ago, copyyy said:

How much money was it? Hopefully not something massive😑

There is just no way to prove who was actually gambling mate, it's up to casino are they gonna give you refund or not. Props once again for Duckdice for giving you a refund, but Stake made their decision sadly. I think you should Let it go, nothing will change probably if you continue. Apart from that, you will just get frustrated with every response.

Thanks so much for replying... I know there is k way to prove who was gambling till when I was not having evidence... I did proved to stake official that Who was gambling... Let me give you link of complaint you can see there I attached all evidence and screenshot of Bitbns CEO who give the statement where they said that, my son was using that account without my knowledge... And he perform all activities from on that Exchange account and he then transfer it from Exchange account to casino. But, even knowing this fact that money deposited on casino by  a children ... all authority saying no we not   going to give Refund...

Money not few dollars and it was my savings of few year ... That why I am fighting from more then year... It was totally 3000$ , which my son took from his 15 friends and gambling then I had paid all of his friends parents... From my savings which I did ... For Indian Common man 3000$ is alot amount.  I myself did mistake in rising my son I didn't gaved him guidelines , but, I can't change his character immediately by beating him or locking him in a room for a month or not letting him outside or slapping him for what he did, it will never going to change back. What happened in past. He will slowly going to gain maturity and he will going to understand ownself his mistake what he did in childhood.

 

But, what authority is doing here is ,  even  after knowing a Child deposit and gambling on there platform and authority trying to resisting from refund knowing everything and trying to making money out of Children hand...  Is that legal.. I agree many people here brashed me for trying to claiming Refund many said me you are just lieing..  I said I agree I lie but, does official of Bitbns Exchange CEO also lieing? Authority and Casino know everything but, they are giving Excuse that your son broke T&C that why we not going to refund 😭

https://www.askgamblers.com/casino-complaints/stake-casino-requesting-for-help

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17 minutes ago, copyyy said:

How much money was it? Hopefully not something massive😑

There is just no way to prove who was actually gambling mate, it's up to casino are they gonna give you refund or not. Props once again for Duckdice for giving you a refund, but Stake made their decision sadly. I think you should Let it go, nothing will change probably if you continue. Apart from that, you will just get frustrated every time you get a response from them.

What do you think the Duckdice and Luckygame casinos refund me money, without asking proof that not the truth... I had given them prove then they  gave me the money back ... I fought 3month with Duckdice official then Antipholle Authority help me get money refunded and Luckygame official Refunded ownself after I explain them Situation and even they asked me for screenshot and evidence it taken me 6month .. 😭..  

 

I had evidence that why even I am fighting if would not had evidence... No Casino would had care to refund money. Even after I submitted all evidence and Statement of Exchange official (Bitbns CEO) himself official not ready to make refund they simply said case is closed... or iterating same thing your son broke T&C ... Which I accepted at beginning that my son did made mistake 😔 ... But, please you casino not insisting son to doing gambling once again... Because it's Psychological cocequence of any gambler losser to chase his/her loss... And, by not refund you are here giving invitations to children and asking him do gambling again and chase your loss... Still no authority helping , nor Curcao Authority, nor Askgamblers official nor Stake official

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Alright, time to put an end to this saga... 

Bottom line here is that you lied! According to AGCCS Terms we are not allowed to share specific details from the information provided by the parties during the complaints process, but let me just say that in your case, the operator provided undisputed evidence that you lied, on multiple occasions. And that's the reason why your case has been ruled in the operator's favor in the first place and the reason why your case has been ruled in exactly the same way by the regulator too. 

We have been more than helpful and understanding towards you, lost quite some time and efforts trying to help you, but you should keep in mind we maintain zero tolerance towards players trying to use AGCCS in a bad faith.  You did that unfortunately... 

Topic locked. Amrendra gets permanent ticket out from this forum. :( 

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