Payout voided

[lebraum]

Hi guys, I'm new here. I wanted to ask a question. I just recently won some money and tried to withdraw but it got voided saying I used a promo code during the withdrawl process which now voids my entire withdrawl. Here is the message:

"Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings."

I have several screenshots of my earnings. I had about 5.5k and withdrew the max amount by courier which is 3000.  The credit authorization took a few days but the withdrawl only took a day to get approved. During that time I kept playing and I might've used a code. I don't even remember clearly. But It is there on the record.  I only recently starting playing online slots and I didn't know there are so many rules. Compared to a brick and mortar casino where you just show ur ID to get in. 

Anyways during waiting for withdrawl I couldn't deposit or do much of anything. So if they are able to block the deposit, why don't they block everything including promo codes? I think this is shady and a way to loophole me out of my winnings. There was another guy in the same situation where he withdrew but he started getting emails from the casino about bonus codes.  He was able to get the void reversed. 

I won my money fair and square. I made an initial deposit with a bonus and played through the bonus requirements.  What do you guys think?  I'm out 3000 right now and I'm not happy.  I don't know if I should disclose the casino's name or not. 

[Fiekie247]

Hi Lebraum

Just by the structure of that term, I can already tell its an RTG casino?

Yeah they have such terms and we've had numerous occasions of other players experiencing the same thing. Although we all believe that term is utter BS, but unfortunately there's nothing much you can do.

I understand your frustration about another player who got his winnings, but at the end of the day its up to the casinos discretion on whether they will make the exception for you or not.

I think you should email them, explain the situation and ask if they can please make an exception or if you guys can come to some mutual agreement for you to get some part of your winnings, if they won't budge, then at least ask them for your deposit back then.

You can mention the casinos name, do not think it will be a problem.

Also, the 3000 was that already sent with Courier?

I don't think they will block codes, or deposit options to be claimed while having a pending withdraw, for the same reason Casinos does not block depositing but block withdrawing during a SOW verification.

Let this be a lesson and if they will not budge, you going to have to move on from this. Always read the terms and conditions of any casino. Especially when it comes to RTG.

Welcome to AskGamblers!

[lebraum]

Hey Fiekie thx for the reply. Yes it is in fact a RTG casino. Slotastic. 

The 3000 was pending for a day. Then I got an email saying it was declined. On my record it says approved then declined due to bonus "abuse". (lol) They blocked depositing for me during the withdraw. I was able to redeem comp points and I redeemed a few codes at other casinos which is why my memory is fuzzy on this redemtion at slotastic. I even went through my history on chrome and i still can't figure it out. A little part of me thinks what if they faked the bonus code? 

O yeah I learned my lesson alright. Still some shady sh*t. This would never happen in a real casino. 

I've been emailing them and they keep responding to not worry and try again and that I will get lucky again. I just sent my last email 7 hours ago so we'll see what they say. I asked them to reconsider the decision.

[Fiekie247]

2 hours ago, lebraum said:

Hey Fiekie thx for the reply. Yes it is in fact a Real Time Gaming casino. Slotastic. 

The 3000 was pending for a day. Then I got an email saying it was declined. On my record it says approved then declined due to bonus "abuse". (lol) They blocked depositing for me during the withdraw. I was able to redeem comp points and I redeemed a few codes at other casinos which is why my memory is fuzzy on this redemtion at Slotastic. I even went through my history on chrome and i still can't figure it out. A little part of me thinks what if they faked the bonus code? 

O yeah I learned my lesson alright. Still some shady sh*t. This would never happen in a real casino. 

I've been emailing them and they keep responding to not worry and try again and that I will get lucky again. I just sent my last email 7 hours ago so we'll see what they say. I asked them to reconsider the decision.

I hope you come right...

May I suggest you try Casino Extreme or Brango Casino. You can even play with BTC and they are the only RTG casinos that pay Instantly! Yes, you click withdraw and money is on the way, while you have a chat to Live chat... Provided your account is already verified of course.

[lebraum]

Thank you. I will try those two places. 

As far as bitcoin. How exactly do you go about doing it? I heard some places don't allow gambling use or something like that. 

I have a coinbase account and coinmama. But I'm scared to use them.  cryptoslots.com any good?

[pinnit2015]

Some of these terms get more and more ridiculous. I see the Betfair group have a term that says if you do X amount of autospins consecutively with a bonus /spend x amount of hours on a game, you're monies may be forfeited. 

Anyone would think the terms only exist for the purpose of bending a player over. 

[pinnit2015]

Whilst we're on the topic on unfair conditions...someone brought the following to my attention. Unfortunately, it's back to 2017 and not sure what's happened since

In addition to our general concern that significant conditions are not adequately communicated to consumers, we are also concerned about the fairness and transparency of specific terms which purport to set out restrictions on particular types of gameplay. Some of the more specific examples of such terms seek to prevent consumers from placing wagers above a certain maximum bet size. However, more nebulous and uncertain terms talk more broadly about consumers not engaging in ‘low risk betting strategies’ or otherwise behaving in a manner which the operator considers to amount to an ‘abuse’ of the promotional terms. In circumstances where there is nothing to stop consumers inadvertently engaging in such behaviours, and operators may exercise their discretion with serious consequences for the consumer (including forfeiting winnings and unspent deposit funds) the CMA considers such terms are not fair or transparent.

Casino's know their dubious terms will be unlikely to be tested in a court of law, Hopefully though the licence reviews will cut a lot of their BS out. 

[ValDes]

To be honest, prefer to remain skeptic until proven the opposite. Two years after the aforementioned statement was announced there are plenty of UKGC licensed operators and/or whole groups setting their entire bonus policy on ridiculous terms and conditions.  

[Fiekie247]

But for UK punters by Default - Real Money and Bonus Cash is always separate right @pinnit2015 or for Majority of Casinos their bonus terms for UK is cash and bonus seperate? Or am I mistaken?

[pinnit2015]

9 minutes ago, Fiekie247 said:

But for UK punters by Default - Real Money and Bonus Cash is always separate right @pinnit2015 or for Majority of Casinos their bonus terms for UK is cash and bonus seperate? Or am I mistaken?

Yeah, pretty much; though we still have the Casumo model? There have been a few casinos that I think have tried to apply bonus terms, even if in real funds, to a balance using some weirdly worded terms like ‘in play’ 

[catapultaudio]

As mentioned, if they are able to prevent you from depositing, they could certainly prevent you redeeming a code too. At the very least an onscreen warning your about to lose 3K for redeeming a few pennies worth of free spins, would that really be too much to ask? As players we really have to vote with our feet, these kinds of rules are nothing short of predatory and won't stop until we make our feelings known.

I was certainly upset about losing so many of my favourite casinos as a result of the UKGC regulations being brought in, but can't deny the whole thing has definitely helped to clear up the industry.  ValDes, is your experience that there is still a lot of shady behaviour happening? I'm sure you see and hear about a whole lot more than the rest of us.

[pinnit2015]

Well yeah there is an argument to say that if casinos don’t want to abide by some of the RG obligations and others, then good riddance. To be honest, the taxes are probably the biggest factor: you pay 2% in cocopop licence land, 20 odd here.

Its been the Wild West for a bit so any seachange is going to see some going.

Biggest concern is however regulatory creep.

[catapultaudio]

23 hours ago, pinnit2015 said:

Well yeah there is an argument to say that if casinos don’t want to abide by some of the RG obligations and others, then good riddance. To be honest, the taxes are probably the biggest factor: you pay 2% in cocopop licence land, 20 odd here.

Its been the Wild West for a bit so any seachange is going to see some going.

Biggest concern is however regulatory creep.

Sorry, where are you and where is cocopop license land?? lol, is that the UK I think from memory?

Regulatory creep is a major issue for sure. I made a topic about the likely issue of ridiculous bet limits and forced-time-delays being suggested for online gaming as they have been on the high street already here in the UK, but don't think anybody commented. Might have to go take a look now actually.

I'm definitely worried that we could end up heading in the direction of the USA if the left-wing do-gooders have their way.. that would be a disaster.

[cocopop3011]

8 hours ago, catapultaudio said:

Sorry, where are you and where is cocopop license land?? lol, is that the UK I think from memory?

Regulatory creep is a major issue for sure. I made a topic about the likely issue of ridiculous bet limits and forced-time-delays being suggested for online gaming as they have been on the high street already here in the UK, but don't think anybody commented. Might have to go take a look now actually.

I'm definitely worried that we could end up heading in the direction of the USA if the left-wing do-gooders have their way.. that would be a disaster.

Wales and Scotland 

[pinnit2015]

Curacao, unless Sharons offering dodgy South American business licences as a side hobby.

We will soon have 10 second enforced breaks between spins. Possibly even 24 hours.

Even the UKGC might force us to chop our hands off to make it more difficult to spin. 

[catapultaudio]

LOL, I could actually imagine the loons over here suggesting something crazy like 30 seconds between spins online.... that would definitely be enough to put me on tilt I'd probably start betting £10 per spin.

[ValDes]

On 10/31/2019 at 9:39 AM, pinnit2015 said:

Curacao, unless Sharons offering dodgy South American business licences as a side hobby.

We will soon have 10 second enforced breaks between spins. Possibly even 24 hours.

Even the UKGC might force us to chop our hands off to make it more difficult to Spin. 

This is just one of the many blatant examples of how UKGC is often overreacting when it comes to their 'player protection crusade'.... 

[pinnit2015]

On 11/1/2019 at 8:55 AM, ValDes said:

This is just one of the many blatant examples of how UKGC is often overreacting when it comes to their 'player protection crusade'.... 

Only replying now Valdes as I've been typing with my nose since Friday.